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August 2021 by E N.
I am so frustrated with Annette. Things started out so well with her and she's completely ghosted me and left me stranded with late taxes. I initially reached out a week or so before April 15 because of some discrepancies I noticed after preparing my taxes myself using the H&R Block software. I spoke with Annette and she was very kind and told me she could help me but that I'd have to request an extension so she could work on it after April 15, which I completely understood.Her assistant, Arin, reached out to me mid-May and sent me a link to Annette's calendar so I could schedule an appointment, which I did for the beginning of June. I also uploaded all of my tax documentation (on May 12) to their secure server as Arin had requested. On the day we were to talk, I found out Annette had not seen my documentation and could not access it, so we rescheduled our chat for a day later. No problem.We spoke on June 3 and I sent her additional documentation that day and on June 7. I have not heard from her since.I emailed her on June 28, to which I received an out-of-office (6/25-7/12) response. I received no additional response. I emailed her again on July 20 - no response. I called her at the end of July and left a message - no response. I called and left another message asking her to at the very least return my call to let me know she could no longer work on my taxes, but never heard back. Since that time, I have called three additional times and reached her voicemail but have not left a message.Lastly, I emailed Arin on August 13 asking for an update and received . . . wait for it . . . no response.I don't know what happened, but it seems beyond unprofessional that no one can contact her clients to let them know what's going on. Thankfully, I never got as far as paying her any money but I'm left trying to find a tax preparer again.We had a productive and friendly discussion and my taxes are not that complicated so I am not sure why I'm being ghosted. I'm just putting this review out there because I don't want anyone to have to deal with this. It feels very much like a bait and switch because she was so kind and promising when we spoke only to completely disappear on me.
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August 2021 by Agnes N.
I am so frustrated with Annette. Things started out so well with her and she's completely ghosted me and left me stranded with late taxes. I initially reached out a week or so before April 15 because of some discrepancies I noticed after preparing my taxes myself using the H&R Block software. I spoke with Annette and she was very kind and told me she could help me but that I'd have to request an extension so she could work on it after April 15, which I completely understood. Her assistant, Arin, reached out to me mid-May and sent me a link to Annette's calendar so I could schedule an appointment, which I did for the beginning of June. I also uploaded all of my tax documentation (on May 12) to their secure server as Arin had requested. On the day we were to talk, I found out Annette had not seen my documentation and could not access it, so we rescheduled our chat for a day later. No problem. We spoke on June 3 and I sent her additional documentation that day and on June 7. I have not heard from her since. I emailed her on June 28, to which I received an out-of-office (6/25-7/12) response. I received no additional response. I emailed her again on July 20 - no response. I called her at the end of July and left a message - no response. I called and left another message asking her to at the very least return my call to let me know she could no longer work on my taxes, but never heard back. Since that time, I have called three additional times and reached her voicemail but have not left a message. Lastly, I emailed Arin on August 13 asking for an update and received . . . wait for it . . . no response. I don't know what happened, but it seems beyond unprofessional that no one can contact her clients to let them know what's going on. Thankfully, I never got as far as paying her any money but I'm left trying to find a tax preparer again. We had a productive and friendly discussion and my taxes are not that complicated so I am not sure why I'm being ghosted. I'm just putting this review out there because I don't want anyone to have to deal with this. It feels very much like a bait and switch because she was so kind and promising when we spoke only to completely disappear on me.
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April 2021 by Arthur G.
Everything you want for your taxes. She went above and beyond to explain everything and prepare everything in advance. Smooth sailing and saved us money!
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February 2020 by Jay Findley
Thank you Annette for all your hard work!
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February 2020 by Silvia H.
Highly recommend ICAN Tax Prep & Accounting, Annette is very professional and extremely knowledgeable. We were recommended ICAN by a family member who is a client and we are so grateful they did. Annette is super helpful and 100% there for us and our best interests. She advised us and we came out with so much knowledge and peace of mind; which we hadn't had in years. Thanks Annette, you made our very stressful situation feel easy. You made us feel comfortable and not rushed. Thank you for breaking down all the forms and answering our many many concerns. If you want an accountant with 20+ years of experience and knowledge please see Annette. PROS: Professional Knowledgeable Empathetic Private office Easy parking Easy to get to Great Price
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January 2020 by Jay Findley
I can’t say enough about Annette and her team. She had taken a complicated and stressful situation I got myself into and smoothed it out with minimal collateral damage and definitely made the situation stress free. I’m lucky to of had her as a Referal from someone else.. Others had given me the run around and song n dance for so long I started to avoid doing my taxes just to avoid the added stress and drama that came with dealing with the clowns.. She is now our go to person for the buisness and personal taxes and we refer her to everyone!
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November 2019 by Laura T.
I cannot recommend Annette highly enough. After years of preparing my taxes on my own, I asked Annette to help my family because I was sure I was "leaving money on the table." Annette prepared our taxes that first year and saved us significant money due to her familiarity with appropriate deductions (which were way over my head). I have referred her to my friends and clients - who still thank me for the referral years later. She puts her clients at ease and is very comfortable to work with.
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October 2019 by Denise T.
Annette is very professional and knowledgeable! She gives you complete attention to understand each client's unique situation and how best to address it for your financial needs. Nobody likes doing their finances and let alone taxes so let a professional help you with it. My husband and I recommend her and her team for any of your accounting needs.
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October 2019 by Vickie I.
Not only is Annette competent and super professional, but she does it with such grace and personality. This is a professional who you can sit down and have a conversation and she gets to know you. It's not about just doing your returns or your books. You don't have to worry about this accountant glaring at the computer while she is working on your books. She has a wonderful personality and you feel like you are taken care of and she truly cares. I have trusted her with my clients and all of them give her glowing reviews. She is worth every dollar and more!!!! Look no further for your accounting needs!
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April 2019 by Y. E.
Annette is fantastic. I had my taxes prepared and needed an IRS Certified Acceptance Agent to verify a certain paper. I called over 5 offices in the area and they all tried to sell me other tax services. I called ICAN tax services and Annette called me back promptly and setup an appointment on the same day. She was upfront on the cost and what to bring with me. When I went to the office she was very friendly, picked up a couple mistakes on my forms and corrected the form and reprinted it for me. She provided me with the addresses I needed to mail the papers and explained when-to-send-what. I highly recommend Annette for anything taxes.
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November 2018 by Raciel G.
Annette is a excellent , very professional, she always have an answer for all my questions , she take the right time with each client , I really Recommend ICAN TAX PREP & ACCOUNTING
