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January 2019 by Surin Ye
Came to open an account. Staff here are friendly and service is great. Jian Li was very helpful and efficient.
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November 2018 by Kay B.
After I told the bank I want to close my account. They asked me to sit and wait, almost an hour. No one come help me.
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September 2018 by Jojo J.
Jian Li was really helpful in opening an account for my dad today. He patiently answered all our questions. Very nice youngman. Thumbs up for his service!
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April 2018 by esi shakiba
Richard Yichao Yu, was so nice and helpful, we came at 5:45 PM to the bank he stay with us till 6:30 PM to open an account for us.
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July 2017 by Sean H
Insanely unhelpful and rude. Important note about ICBC: this bank is only connected by name to their Chinese counterpart.
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July 2016 by Sean Harrington
Insanely unhelpful and rude. Important note about ICBC: this bank is only connected by name to their Chinese counterpart. We spoke to an employee who acted like we had forcibly taken him at gunpoint to answer questions. It's hard to explain the dismissive and off-putting nature of his responses. Even after having lived in China for 3 months, I was not prepared for this level of hostility from someone who wanted my business. They have brought the lack-luster, communist version of customer care to the US.
