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October 2023 by Deb Massa
Robbed! Instorage Torrance Is Not A Secure building! My unit was robbed! No cameras anywhere inside the storage building, only a few outside. When I arrived on September 15, 2023, the lock on my unit had been replaced with a management lock. I was told by a staff member that on September 1st she found no lock on my unit and placed a gold manager lock on the unit. She said they tried to contact me by telephone but my phone was out of service (not the case), and admitted Instorage did not attempt to contact me by U.S. mail or an email to alert me about the situation. When she unlocked my unit I was shocked to see my valuable items and priceless personal treasures (including two urns containing family members ashes) had all been ransacked or stolen. The staff employee did not seem surprised and immediately told me the security system was recently updated and there may not be any footage to verify the theft. I contacted the police and filed a report.
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October 2023 by Ed Hensley
5 Star + in everything, especiallythe manager who gave me a tour,explaining everything. She alsoworked with me for the best ratepossible, as I am retired USN anda Vietnam Veteran!!
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September 2023 by Michael C
Very helpful personnel. Answered all my questions. Easy access to my storage unit.
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August 2023 by Renee Adams
Excellent Service Serene queit professio al environment !
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August 2023 by Gary Christensen
Easy and super friendlyClean unitEasy to access
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July 2023 by R C
BE Aware!! $$$$Moved out before the month ended. And they still are trying to BILL me ??? Seriously,,,hmmm
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June 2023 by Louise
I've been a customer for over five years and the onsite staff has always been extremely accommodating to me. The entire facility is always kept clean and well maintained. I have also referred a few people to rent their storages here.
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May 2023 by Darren G.
Great pricing, friendly staff(Adrian) was very helpful and detailed the whole process so that it was no misunderstanding as to what you were paying for . Thank you !
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May 2023 by SERGIO Burciaga
IT'S JUST THE BEST OVER ALL OF OTHER STORAGES WHERE I BEEN.SUPER POLITE , HELPFUL, THEY ALWAYS CARE FOR YOU AND YOUR PROPERTY'S,ALL OF THE UNITS ARE AT ONE LEAVEL FOR EASY ACCESS TO YOUR UNIT.ALSO THEY ARE SUPER FRIENDLY WITH ALL OF THEIR CUSTOMER'S.IT WILL BE NICE IF MANAGEMENT CAN FIND MORE PERSONAL LIKE THE ONES WE HAVE IN THIS STORAGE .HUM I KNOW THAT LIKE THE ONES WE HAVE IN HERE YOU NOT GOING TO FIND THIS PERSONAL IS UNIC.THANK YOU ALL FOR TAKING TIME TO READ ABOUT WHERE YOU ALL THINKING OF MOVING IN.GREAT CHOICE.
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May 2023 by Lynne Roberto
Adrienne stayed late to make sure my mover could finish unloading!!
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April 2023 by Daniel Monroy
I am very happy whole experience. The people there were very friendly and alert to any concerns I had.
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January 2023 by Wallace Brown
Staff very friendly after the person I first contacted to rent the unit
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January 2023 by Kevin Flaherty
Agent made it very easy to switch over to a smaller unit.
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October 2022 by John Whalen
The young lady at the front desk was super helpful and took care of everything I needed. 10/10 would recommend!
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April 2022 by Monica Lowery
Monique is so nice, always with a smile. I worked in the heat but inside it didn't feel so hot like it was outside. Everyone is nice at this storage even when customers come in to there storage. I like this environment. Thanks again, I would recommend this storage facility.
