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October 2023 by Anna Villa
Johana was perfect at her job while I was shopping at journey's very kind and courtesy, helpful and of course on point with her selection at her store. My daughter and I went home happy. Thank you so much ?
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October 2023 by Jade Bedolla
Cashier was very rudeI came into the store prepared to buy some converse and maybe another shoe I saw there. My sister came after me to give me her drink and go to another store, so she left immediately. I was making my way down the aisle when I heard the cashier speaking to his coworker and he said (something along the lines of) “ Damn I was gonna say something but nah I shouldn’t”, After his coworker inquired more he said “it’s about the customer that just left”. While he didn’t explicitly say anything, his tone spoke for him, it was not a good comment. I know I can’t control what others say, but he could have at least had the decency to wait until I was out of earshot before saying anything. My sister was the only one who left, so she was the only person he could’ve been talking about. He was a tall man working at about 12:30 on Wednesday September 20.
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September 2023 by Freddy M.
Horrible customer service, should learn to attend to customers if they walk in the store. Associates took a good 5 minutes to separate from their own conversation to finally decide to come help me out. (Didn't even offer alternative shoes to the ones that I wanted and were out of stock so I left and got much better treatment at Nike). Next time I'll be sure to make sure I don't interrupt a conversation before walking in to do business here.
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August 2023 by Janneane Rosales
I didn't get the name of the associate but the lady was so quick and swift with my request of black crocs in different sizes. We were able to get the size we needed after going to 2 different locations before and I was impressed that these crocs came boxed!Very lovely service and lady was so helpful in giving us options to save money.
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August 2023 by Ben A.
Joanne helped me a bunch & got me the Birkenstocks that are sold out everywhere! That's why she's in charge, definitely coming back
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August 2023 by Raylene Perez
Joanne was very helpful. I needed to exchange a pair of defective vans that I purchased online and she was not only able to help with my exchange but she was able to give me some tips and advise on future shoe purchases. Very satisfied with the customer service this store always has to offer.
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June 2023 by Diego M.
Best spot ever. Came in and Helen welcomed me with positive vibes! Got me the size I needed and was very professional. Would recommend coming here if you need some shoes.
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April 2023 by Marina A.
COME TO THIS JOURNEYS!! Everyone here is so sweet and knowledgeable! Helen went above and beyond to help me today!! They're the best!
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April 2023 by Maggie N.
Every time I have came to this journeys the employees are attentive, and helpful for any shoe selection. They have a-lot of inventory for tennis shoes and a lot of different colors too. I tend to like converse and Birkenstocks and they have most colors for women and men.
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February 2023 by Robert Y.
I wanted Dr. Martin shoes. Website said they had them in stock, but they didn't. The employee was on her phone, trying to be helpful at some level
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October 2022 by Taro Iyadomi
Address on maps is wrong. Was told that they would hold my shoes overnight on the phone and after driving 40 min to get there they said they sold the shoe already. Even offered to pay over the phone. Probably the worst shoe store I've been to.
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September 2022 by bridgit valdivia
Myself,my husband and son visited this store today to buy a pair of shoes. The two girls that were on shift were not welcoming at all they didn’t ask if I needed a size for a shoe. They were in there phones texting and talking to each other completely ignoring the fact that we were even in the store.I walked up to the register with a shoe they still did not acknowledge me, until I asked if they can get me a shoe size. During check out the cashier made a rude comment and asked me if my husband was my father!!Then continued to say I look like a little girl and he looks like he would be my father. Then chuckled nd yet still did not apologize.I was not able to get the cashiers name for the reason none of them approached to help me .EMPLOYEE number in receipt : 668731This needs to be resolved because it should never be said to anyone !That is beyond unprofessional and rude!
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September 2022 by DeeOne TheDawg
I just want to thank Carla for being awesome over the phone ! I called to see if they had a shoe i wanted & it was nothing but good vibes ! & I’m that much more Excited about the shoe now ..,
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May 2022 by Saadi Y.
Thank you to Karla for helping me get a new pair of Dr Martens Boots.. they had my size and price was pretty close to everywhere I saw them. Was nice to chat with you while I tried a few pairs of boots on. Also got a sick Iron Maiden shirt as well.. great attitude and a bit chatty but that's just being friendly.. 4.9/ since no one is perfect but this transaction was pretty damn close.. even told me about a promo coupon they had that I used immediately
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April 2022 by Viviana P.
Carla and Alexis where amazing!!! They helped me locate the kanken bag pack at another location and were able to call and hold it for us. Great customer service will come back!!