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July 2023 by mike hoff
7/3/23…walked in and looked around for about 5 mins. I seriously thought I was alone in that little store. I realized that the sales person was just behind the counter like he didn’t want to be there. I got a bit creeped out and walked out. This is the Lids in the outside shopping area.
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March 2023 by Santiago Amado
Worst experience I had recently here with a young man there named Ty. On 2/20/2023 at 7:29pm. The register number is 6326-04 and the cashier number is 627734. His name is Ty. I walked in with a friend and needed help finding a size that was too high up. I asked if he had a 7 1/4 in a hat and he told me "everything is in order so if it isn't there, it's not there". Didn't bother to help me at all or at least check for me, my friend who is taller had to help me and guess what, the size I needed wasn't even in the right "order".I was gonna pay Apple Pay because I've been here before and he told me "do you have the card because this will go much faster if you do." What does that even mean??? And he told me that I had to make two payments for the total, which I have never even done that last time I was there. My card wasn't working because the reception was terrible and he kept sighing and seemed irritated because of it and at the end I said thank you and he ignored me. He had a complete attitude when I first got there and really something needs to be done because this is not a good person to be working there if this is a service based store.
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February 2023 by Santiago A.
Worst experience I had recently here with a young man there named Ty. On 2/20/2023 at 7:29pm. The register number is 6326-04 and the cashier number is 627734. His name is Ty. I walked in with a friend and needed help finding a size that was too high up. I asked if he had a 7 1/4 in a hat and he told me "everything is in order so if it isn't there, it's not there". Didn't bother to help me at all or at least check for me, my friend who is taller had to help me and guess what, the size I needed wasn't even in the right "order".I was gonna pay Apple Pay because I've been here before and he told me "do you have the card because this will go much faster if you do." What does that even mean??? And he told me that I had to make two payments for the total, which I have never even done that last time I was there. My card wasn't working because the reception was terrible and he kept sighing and seemed irritated because of it and at the end I said thank you and he ignored me. He had a complete attitude when I first got there and really something needs to be done because this is not a good person to be working there if this is a service based store.
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January 2023 by Tom P.
says open at 10:00 AM, we waited till 10:35AM no one was here to open the store or answer phone call :(, we had go somewhere else.
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August 2022 by Micheal Calvin
I think this place is permanently closed, can't find it. But Google maps takes you to Cap City instead (same physical location.) The picture on here looks nothing like the surrounding areas and reviews are from years ago so I guess they didn't survive COVID.
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March 2022 by Vincent H.
Jonathan is the man. He is patient and very professional. He answers all of my questions and knows how to design hats very well. I can trust him and come back to design more hats. Jonathan is the reason why I decided to place more orders later on. The kids loved the hat he designed. I recommend you to this Lids in Torrance inside the mall.
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February 2022 by Darla Solis
I don't like the fact that they have a $10 hat sale but when I went inside the store they would not honor the sale. On top of false advertising, very poor customer service. Employees should honor sales if it's still being advertised.
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December 2021 by JAFO (JAFO)
Great place for custom embroidered hats
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October 2021 by Captain _Obvious310
Went in to get a custom hat made. Gave the guy there all my info on saturday. Said it'd be done on Wednesday but gave me a call today "Monday" saying its ready to pick up. Great bunch of guys
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September 2021 by leonardo M
Why go anywhere else for a hat,when Lids gotten all. Plus customs stitching.
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June 2021 by Jeff Blacc
They have a card reader there to take ur info be careful it's an inside Job
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May 2021 by William M.
Worst costumer service, worst lids I've ever been to , I will never recommend anyone to ever come to this store, one employee with a pink hat is so disrespectful and needs to be fired, 0 star rating, don't ever come here , terrible how they treat their customers
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April 2021 by Miguel Lopez
Went there on Tuesday at 2 o’clock and the guy was using the company phone for a personal call and when I asked him a question he was like don’t you see me on the phone. With that attitude he will never move up in life and will always earn minimum wage
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March 2021 by Trif
Bought all the elephant style HATS..
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March 2021 by Craig Y.
Located inside the Del Amo Mall in Torrance. This is a very small store so with Covid right now only 5 people are allowed in the store that's including the workers which is usually 2 to 3. So on a busy day like the weekend you'll be waiting for a while. I usually come here for my hats to be embroidered. Mainly the fitted caps thanks to Ryan M. for getting me hooked on this. Anyways for a small store they do have a pretty good selection of caps. For today I was lucky even though it was busy due to it being a Saturday the embroidery was quick I asked them how long they said about 10 mins so I paid and they said to come back if there is a line just go to the door and show my receipt so after 10 mins I go back to the door ahead of the line and they had my cap done. Great service today. Overall a good store for being small the downside is the selection of teams in each sport of course you'll have a good amount of choices for the LA teams.
