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November 2023 by Mary Campbell
Great and easy overall experience with courteous and knowledgable customer service!
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November 2023 by matthew hegedus
I'm updating my previous 2 star review.Quick recap: About a year ago I asked llflooring to install about 600 sqft of hardwood flooring. The flooring acclimated for two weeks and ather tyeb did the install which replaced carpet. They recommend glue down which i agreed to. Some of the wood was damaged and the install team installed it anyways.After initially contacting ather and the local llflooring store and being ignored, I submitted my complaint to corporate llflooring.I was contacted on and off for about a year and recently a member of install- customer-relations contacted me and said my complaint was valid, and that the wood was suspect and the whole project would be torn up and redone, no cost to me, and this is the only solution in which llflooring will continue to honor my 100 yr warranty for the wood.I am, at the same time impressed and stressed, because they are backing their product and services, but this whole affair will be incredibly disruptive.Well, after receiving all products, waiting minimum 2 weeks for acclimation and moving all my stuff into other spaces in the house, the installers (ather tyeb again) did the demo and reinstallion. Demo and install took two weeks in which I couldn't go in to work. The subfloor was damaged by demo (due to glue down) so the installers placed 3/8 inch osb board over top the damaged sub floor. This caused the transition from the reinstalled area to the master br to be uneven (master br was not part of the reinstall).The installers did not address the damage to the sub floor on the stairs. They said it would be fine.The floor install looks pretty good, the wood quality is very nice, but the stairs required 200+ face nails because they did not address the damaged subfloor.The install left my baseboards in bad condition. These were not replaced. The walls were marked up, smudges, dirty hand prints, pencil marks, gouges in dry wall.Also, they left quite a bit of residual glue on the surface of the floor.The walls and baseboards had been professionally painted before the install.Due to this damage and the glue on the floor, I asked llflooring for small financial compensation to cover material costs of repair. They graciously agreed, but this did not cover the numerous hours it took me to repair the baseboard and walls.I'm updating my review to 3 stars because llflooring did right by me and they stand behind the quality of their product. However, I'm not impressed with ather tyeb, one of the regional installers partnering with llflooring.
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August 2023 by R Ryle
We were pleasantly surprised by the great customer service. They were always knowledgeable, patient, and helped us a lot. Thank you Joe, Benjamin, and the whole team!
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July 2023 by Sue Me
Fast in stock delivery and arrived when promised!
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May 2023 by Jeff Thierry
Customer service was awesome
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May 2023 by Frank J.
Worked with the LL Flooring group from Pomona. They were very helpful in the purchase of our flooring. They were super helpful and friendly in the entire process. Nice to work with such a nice group of people. Frank Jimenez
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March 2023 by Zaida M.
Ramsay at LL Flooring in Torrance is wonderful to work with. He is very responsive and knowledgeable. On top of this, he is extremely pleasant to work with! He is an asset to LL Flooring.
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January 2023 by David Trobaugh
Bought about 1,000 sqft of luxury Vinyl end of last year. The prices made the big box stores look like a major rip off. Also the quality of the flooring is very noteable. The padding is thick and feels like it waa hold up for many many years. Excited to have it all installed, only have the kitchen left to lay it down in.
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December 2022 by Joseph Clark
Good quick informative service
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November 2022 by First Last
They take back leftover unopened materials when the job's done even from a different store no questions asked, Torrance. When I needed more flooring they gave me the same sale price I paid 6 months later Las Vegas shore
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July 2022 by Sonya D.
If I could give zero stars, I would. I ordered flooring two weeks ago and was told it would be here in two weeks at the most, so I scheduled installation. Two weeks later, still no flooring, I called to check the status, and it's another two weeks unless I want to drive to Pomona and pick it up myself from the central warehouse, which I will have to do to make the installation date. So now it's the cost of flooring plus gas plus installation plus a significant pain in the neck. Avoid this company and save yourself the headache.
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April 2022 by Jeffery South
The young man Ramee was extremely helpful. Took his time to help me find the flooring Underlayment that meet the IIC- STC High 60 & 70's ratings required by our HOA Board. In addition offering a variety of Laminate and Vinyls to use most offering waterproof protection.
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April 2022 by Rosemary M.
Great customer service. They went out of there to pick up product from another store.
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January 2022 by Carl G.
So i needed some more flooring. It had been a while since the last time i bought and it had been discontinued. my local ll flooring in Bellevue Washington, just outside of seattle....said i would just have to call around...After several attempts and failing to find my flooring, i stumbled on ll flooring in Torrance cali. Joe was like " they told you to do what?" then went on to research where there was still inventory. between Joe and Ben they found the floor, and created an invoice and got it shipped. The floor was in Louisiana, but they found it. This is what is missing alot in our current culture. Customer Service ... thank you guy so much for your help... If you are looking for floors in Torrance, go see these guys! They will take care of you!
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December 2021 by Claire C Tsao
Friendly staff! Ask for Benjamin, who's very knowledgeable about flooring.