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July 2023 by Cynthia M
took my daughter for a free 15 min makeover before her senior portraits, and they spent over half an hour making sure she looked amazing with ZERO sales pressure (we had to run right after to make her time slot but will def be back to get that amazing concealer!)
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July 2023 by Google user
took my daughter for a free 15 min makeover before her senior portraits, and they spent over half an hour making sure she looked amazing with ZERO sales pressure (we had to run right after to make her time slot but will def be back to get that amazing concealer!)
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August 2022 by April L.
I live in Orange County but I've been to the MAC counter in Macy's at Del Amo Mall a few years ago and received great service so I returned today. I had purchased some items late night before a sale ended online but wasn't too sure of exactly what I needed or in what shade since now I'm tanned. Jessica was the associate that assisted me and she is great at her job! She listened to me describe the look I want to achieve then she went to work. She helped me find the right products in the proper shades and applied them on me so I could see if its what I was thinking of. Jessica is patient, friendly, very knowledgeable, knows the products well & was wonderful with showing me how to apply the products for the best look. Jessica led me through a wonderful shopping experience. Thank you Jessica!
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April 2022 by Rory Nika
Overall it is a good store and I found here things I couldn't find in other stores. On busy hours iot is not easy to get someone to help.
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January 2022 by Ja'Lisa W.
This review is specifically for the women's shoe department. One of the ladies who worked in the shoe department, older woman, with thick rimmed circle glasses; was one of the rudest associates I've ever encountered. Not only were her responses to customers were so dry and rude but she obviously doesn't enjoy working in the shoe department. Unfortunately didn't get her full name, but I know it started with the letter 'S.' I had asked her for a size 8 in a cute Steve Madden boot; I patiently waited for the shoe as I know they have to wait for someone in the back to get it for them. I literally sat right next to the chair so she could see me once the shoe was ready. I had sat there for about 10 minutes and for some reason she just kept starring at me--she was literally just standing at the counter, there were no customers that she was attending to. About 15 minutes had passed and still no shoe--the lady with the thick rimmed glasses had not checked on the shoe I was requesting, so I had decided to get up to ask the other lady who was at the counter is she could help me. That other lady helped me (shorter, Filipina woman) and was able to get me my boot. I was so happy for her help! I've worked at Macy's before and yes, it can be a drag but you at least have to fake it for the customers at least enough too make commission at least.
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November 2021 by Mila B.
This location has so many wonderful style options! I especially love Charter Club & their seasonal sales. Maria, an older woman with a lovely unique accent, who works on the 1st floor near the cashmere is especially helpful and I believe she deserves a raise! She went completely above and beyond to help us. She was genuinely invested in what we needed and demonstrated excellent customer service! She seems not only skilled but compassionate.
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September 2021 by Cindi Sanders Smith
I would NEVER recommend Macy’s furniture. I ordered a mattress and twice had a confirmed appointment for delivery. Twice I stayed home and Macy’s was a NO SHOW. They do not care that I am wasting time waiting for nothing. DO NOT BELIEVE ANYTHING THEY TELL YOU!!!
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November 2020 by Robyn Hallsten
I wanted to return my purchase made in March, then covid happened and today was my first visit back to the mall. Yes, it was pass the 90 day return policy but exceptions should be made during this pandemic.
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March 2020 by Rosamy Gross
Excellent customer service.
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February 2020 by Grace J.
I tried my sisters MAC compact and knew I wanted one so I went there with a gift card that I already had and my Macy's card to cover the rest. The girl working was Shelly and she was superb. I told her exactly what product I wanted and she applied for me along with tips for my aging skin, gave me a couple of samples as well as showed me how my Macy's card and rewards work. I'm not huge into makeup and don't like the way it feels on my face. She is a few years younger than me but has gorgeous natural skin and gave me excellent advise on how to achieve the same effect. I very much enjoyed our chit chat and my experience at Mac today thanks to her. Always a pleasure meeting people like her in life. Only reason I'm bothering to review is so she gets the recognition she deserves.
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February 2020 by Love L.
I came to Macy's MAC counter to find a shade that would blend with my skin. I stated the color I had used before and the girl( African American with glasses) asked which one. I wasn't sure and she laughed in a rude manner. As a Sales associate it is her job to help me not laugh! I was so upset I left and went to the M.A.C store inside of the mall and was treated with so much respect I ended up spending over $150. I will never go to the MAC inside of this Macy's again!!
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August 2019 by New World Order
Not good,bunch of haters.
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July 2019 by Cristina C.
This MAC is spot on. I wish I rembered the person's name! that helped me with my makeup. She helped me choose my eyelashes and then she put on the right foundation for me! She did so awesome and she's personable!
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May 2019 by A C.
Stephanie and Abby what a perfect combination. They were both busy but took the time to be very helpful and friendly.
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May 2019 by Stephanie C.
Stephanie was really helpful I highly recommend getting helped by her, it was our first time trying out a high end foundation and she was super understanding and just a sweetheart even helped us out 5 minutes before closing. Ladies go to Stephanie!! Thanks again steph!!! - Stephanie & Carlos
