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January 2024 by Natalie L.
Amazing customer service!! Roxanna was so helpful and sweet she really took her time and did great asking us questions about what we wanted and showing us options. So happy with our new mattress and great deal (:
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December 2023 by Rhonda S.
Oliver delivered to our house today and he was so nice and helpful. He waited for us to out the cats away and the dog so they wouldn't vet in the way of the installation. He carried int the bunkie board and put it where we needed it. Bery nice encounter!
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December 2023 by Patsy Klein
There are not enough stars . William and Roxanna were great. This is the first time in a I really learned about why some beds are priced higher, but doesn’t mean the most expensive is the right answer .My daughter tried the purple, Nextar , Sleepys and Beauty Rest. All mediumShe ended up choosing PURPLESuch a pleasant experience.
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November 2023 by Alice Miska
We were pleased with our sales rep Francis. He listened well to our requirements as he guided us to test mattresses that fit our bill.Foam mattresses today are not like the sweaty old one we were discarding. We happened on BLACK FRIDAY so we got a good deal. Win Wìn!!! We are happy customers. Special thanks to Francis at the new Rolling Hills store.
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November 2023 by Manny Jimenez
Francis is one of the best people I've ever dealt with for buying anything for my home. He encouraged me to spend hours in the store to make sure I was really feeling the mattresses. I'm glad I walked into that store when I did. I can't wait for my mattress to get delivered.
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November 2023 by Michael Hoddick
Our experience was a pleasurable one. The moment we walked in we were greeted by Will in a professional and welcoming manner. He gave us a tour of the store, while using a mattress finder tool to help pick out the best system for us. After seeing about 5-6 mattresses we ended up selecting one with an adjustable base. Will showed us all the pros and cons of each selection while making us feel welcome to ask any question. I can’t stress this enough, Wills custom service, sales attitude and knowledge is why we ended up purchasing from Mattress Firm. Thank you will!!
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November 2023 by Gailene Lancey
Will was excellent!! He was helpful, friendly and knowledgeable. My next mattress will be his sale for sure. He spoke proudly of Mattress Firm, as will I. Great selection, great prices. I was in and out with a new mattress and a free adjustable base in 30 minutes. He also praised the delivery team so I'm expecting no problems there. Very happy with my purchase experience, which is not something I can say about the last place I went.
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November 2023 by Ana Suarez
Jackson was so helpful. He spent time with me selecting a new mattress after the first one didn’t work out, and gave me credit for the cost of the first mattress. Who does that? I am very grateful and will definitely be referring my friends to this business.
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October 2023 by Diana S.
When I entered the store, I was immediately greeted by several employees. They were very friendly and pleasant. I worked with Bertha Cortiz (sp) who spent over an hour with me, testing several mattresses for the firmness I wanted. She listened to my needs and guided me to what was best for me. I purchased the hybrid mattress for my new platform bed. I also purchased the bamboo mattress cover. Both were delivered in the time frame I scheduled. The delivery company staff were exceptionally polite and efficient. Per California law, I can request that the company delivering will take my old mattress for recycling. I paid an additional fee of $10 for this service. The mattress will not go into a landfill, but be repurposed for other uses. It was a great experience in buying a high end mattress and cover!, and helping our environment. I highly recommend this company, Bertha, and their products.
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September 2023 by Ernie Lopez
We're very happy with our mattresses and adjustable beds. The Torrance store has friendly, helpful staff. Brent and Jackson provided excellent service.
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September 2023 by Lorraine .Miramontes
Francis was our sales rep and immediately made us feel like family. He showed us everything with no pressure at all. He made us feel comfortable and at ease in choosing a mattresss. Will not need to visit any other mattress stores. Thank you Francis! Lorraine and roger
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September 2023 by Kale Meyer
Bren was awesome! Extremely knowledgeable, patient, personable, and helpful. Shopping for a mattress has had my head spinning, but Bren made me feel at ease and took the time to understand what I was looking for, and showed me the best options. I left the store feeling extremely satisfied with my decision and experience. I can’t recommend Mattress Firm and Bren enough!
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September 2023 by Veronica H
We were helped by Francis and he is very knowledgeable! He wasn’t pushy and made us feel confident with our purchase. We got such a great deal on the mattress and we’re looking forward to our delivery. We highly recommend him to everybody!!
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September 2023 by Linda Stanley
Bren was fantastic! He is an exceptional person. Cares about customer and has a positive outlook on life. A pleasure to work with him. Valuable to the company. Please appreciate this marvelous person.
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September 2023 by Sophie Dembo
Sales person found me a perfect mattress at the price point that stayed within my budget. The whole sales transaction took less than 30 minutes. He did a great job!
