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December 2023 by Keoni K.
Everything was going smoothly. The customer service and prices were good. The trouble started when it was time to deliver. The day before delivery, they call me and say that the delivery is going to be 1 week late! I am worried if it will even be delivered in a week. Update: Jackson called me and apologized the delay. He was really sincere and understood. He even gave me a refund on the delivery as an apology. The refund did come a few days after the mattress was delivered. 1 week later, the mattress and base was delivered on time. The delivery people were very friendly and knew what they were doing. They came on time and had it completed in about 20mins.Overall, a little bumpy but the great customer service and the price is the reason you want to go here. At least try coming here first!
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November 2023 by Mark H.
Happy overall. Just remember that these people are sales men, they're not your friends. They are very nice but in the end, their goal is to sell. Do your research before going on. I went to a few locations during black Friday. I ended up buying a mattress and base here because they were the cheapest. The first thing that is great is they provide a thin cloth for you to lay on. It is a nice touch but not sure if they reuse the cloth. We found a mattress and base we liked so we ordered. Usually delivery is $75 but delivery and set up is $150. They have a 120 night guarantee but if you want to exchange, it's $99 for pick up and $99 for a restocking fee. The restocking fee is waived if you choose another mattress from them.It's minus 1 star because on their website, they had a discount code that I could have applied to my order. They knew that but didn't tell me. I noticed later and called them. They said they can refund me the difference. Overall, check the website before going in. Go in store to see what mattress you like, check the website for that mattress and price check. Go to other stores to see if you can find a better deal.
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November 2023 by Cindy Lima
Sales person was very accommodating with any questions we had he made it so easy for us to decide on a mattress. I was recommended by my daughter to visit this mattress store and she was right about the service and pricing.
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November 2023 by Victor Teng
Excellent service! Always consider customer desires! Like to recommend William to everyone who wants to get information to buy mattress
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November 2023 by Cortney Earley
Mitchell was the sales men helping us look at mattresses and showing all four options. He was very friendly and was very patient with my husband and I. Other staff were friendly. We got a great price for purchase. We would happily return with business.
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November 2023 by Jadin Case
Went to a few mattress stores and Anthony was the most helpful and genuine. He allowed us to take our time without pressure and Worked well with our budget and provided us with multiple options. Great experience. Will be returning if we need another mattress in the future.
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November 2023 by Kenneth Dela Cruz
Bertha was amazing to shop with! She considered all our sleeping issues and took the time to show us all the best options for us. Fastest and easiest mattress shopping experience
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November 2023 by Marcia R.
Had a great experience at this Mattress Firm, Earl was my salesperson, very friendly, professional, showed me mattresses within my budget, I was able to get the platform frame at no charge. Delivery could have been the next day, but I needed to wait until the end of the week, gave me a 9:30-11:30 delivery window and delivered at 9:10. I would definitely recommend this particular Mattress Firm and will purchase from them again.
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November 2023 by Fonzo Urzua
I came in after several years of sleeping uncomfortable. I came in with low hopes of finding a firm mattress at a reasonable price. I was greeted immediately by both staff in the store when i arrived and one quickly came to assist me. I described my issue with my weight and lower back since I'm a long distance driver. The employee did a fantastic job showing me every single option to make sure I got what I wanted. I walked out after about an hour with the purchase of a beautyrest pressuresmart with a free adjustable base for $900. Thank you mattress firm I look forward for many nights of comfortable sleep.
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October 2023 by Lizzy R.
We got 2 memory foam mattresses for my daughter's bunk bed and David was so awesome and helpful. He carefully explained the different options and what he recommended. Any questions or concerns we had, he patiently took the time to address as well. He also made several phone calls to the warehouse to check on the specific mattresses we wanted. Overall the experience was personal and great. The delivery was really smooth as well and the 2 delivery men were courteous and even took off their shoes when I told them if that was possible. Highly recommend this place and go when David's there as he was super great!
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September 2023 by The Shredding Place
I was greeted by a friendly salesman. I explained what my needs were and he pinpointed it very well by showing me the mattress type I was looking for. The service was very fast and easy. I do recommend this business for purchasing a mattress!
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September 2023 by Cindy Loop
Great pricing and very professional. Even personally contacts you when delivery is a few minutes late due to traffic. Delivery staff was very patient with my elderly parents. Francis was very helpful in placing my order over the phone. I will definitely recommend them to friends and family.
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September 2023 by Alex B.
I was initially wary of purchasing a mattress at a mattress store, but after checking out multiple places (including the Tempur-pedic company store) my experience here and with Francis was great. I recommend you talk with him!Francis was an amazing sales rep. He was friendly, professional,knowledgeable, and proactive but not pushy. He helped us get a deal that was better than what we saw at other mattress stores, including the Tempur-pedic company store. Highly recommended!
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August 2023 by Jennings Nelson
Came here and was helped by David, he was an absolute gem! He helped me find exactly what I was looking for, which was a full extra long mattress and a couple other additions, and he was so helpful, informative, and flexible. Thank you so much! This is such a great store that is a bit smaller than the huge mattress stores which has allowed me to be heard and feel confident in my purchase! After all, I will be sleeping in it every night for 10+ years!
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July 2023 by J2Strong #12
Bren deserves more than 5 stars. My fiancé and I went to Mattress Firm to purchase a new bed for our new home and we both had an amazing experience. Bren is very professional and was very kind to us and we appreciate him so much. Please give Bren a raise because he deserves it!!! Would definitely recommend this location to everyone!!
