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March 2021 by Emily P.
iwas there yesterday 3/27/21, the young lady named yxensia (SP) was awesome. She was pleasant, polite, professional and patient.
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October 2019 by Onyok B.
Over the past 12 months, ACE Cash Express has been much easier to deal with and significantly cheaper than other check cashing places, including the actual issuing bank. The representatives have been very respectful and are always smiling at us, which is very nice and comforting to still see people who still treat us like human beings, even in our circumstances, where we have had to use check-cashing services. The first time you cash a check, they add you to their system. After the initial visit and account setup of about 10-15 minutes, we've since been able to cash checks at ACE within 5 minutes. We've always gone in between 5:00 - 6:00PM, which surprisingly is not crowded. People who have rated lower probably should readjust their expectations. This is an establishment that provides check-cashing, payday advance and short-term loans; therefore, they usually deal with a lot of desperate and needy people (like us) who need immediate access to funds. Many folks whose loan application is declined will usually slam the business in the ratings. But the reality is the most of us will get turned down because we have been irresponsible financially so this is where we have ended up. Moreover, they have to deal with a ton of miscreants and scammers. So people who keep berating and criticizing these businesses that need to protect themselves financially and a very high likelihood that they won't get paid back are being unreasonable. Put yourself in their shoes and then think about what you would do to ensure you don't do bad loans and lose money. This is merely my two cents and perspective on the dynamic between companies like ACE and loan applicants with poor credit like us and check cashers who won't or unable to open traditional consumer banking accounts because of past improprieties. At any rate, thank you ACE for helping us out as much as you can and still remain financially sound.
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June 2019 by Santana Lynn S.
Maria has a horrible attitude. And refuses to do anything but be in charge of the atm there I'm assuming because everytime I go in to get a replacement attachment card she refuses to help even if I verify my identity with ace before hand. She was explained my situation by my mother about how I recently got rear ended and can not get access to the property inside of my car. She told my mother they could help me if I call ace and verify my identity before hand but when I called to speak with her before coming in even though I told her I can't get ahold of my personal property... she explains that if I want to replace my card I need to show it to her and pay $10 to replace it which I do not understand why she tells my mother something different and I do not understand why she has a job there when she doesn't do anything , doesn't help customers, doesn't follow policy or her words. She just simply sits on her fat a** all day making free money . She wasn't properly trained and this store makes the whole company look horrible. I called and complained to Human Resources today because this is way too stressful
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October 2018 by Erwin C.
The lady at the front desk is so rude! Claudia is her name and she holds up the line to no end. The people here are very lazy snd they did not accept my government issued veterans affairs card as a form of identification. 20 minutes of my life wasted here seriously!
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June 2018 by Jennifer B.
Usually I get in and out of this business super quick, but today there was the longest line I have ever seen and only 1 employee working. Please add more people!!!!
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March 2016 by LALO Mendoza
Muy buen cervicio