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December 2023 by William Pinelli
I stopped twice at Morgan’s to try on some watches and let me tell you, the people there are amazing. The first time Melissa helped me with some GMTs and she went above and beyond showing me pieces and comparing them to help me decide. The second time Krystle spent time with me and she was just as helpful. Both Krystle and Melissa are extremely nice, super friendly and knowledgeable. They are renovating their store and everything is looking beautiful already. Can’t wait to see how everything will look like soon. If you are on the hunt for your perfect and personal timepiece or some jewelry, I can’t imagine a better place than Morgan’s.
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November 2023 by Lili Mancini
Thess was absolutely amazing to work with from the second we stepped foot in the store. I highly recommend her for any of your timepiece needs. She is friendly, accommodating, and patient. We really felt lucky to have walked in and received such a fabulous level of service, especially after being given the cold shoulder at another nearby shop. Thank you, Thess!!
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November 2023 by Michael K.
This Morgan's Jewelers location is absolutely top notch! A real cut above the rest. They have always bent over backwards to insure a completely perfect customer experience. I have had several high-end diamond rings and diamond bracelets resized and appraised here and have always been more than happy with the service. The workmanship is absolutely exquisite. Ask for Roselle when you go; she's awesome! They are currently remodeling their location and it's already looking very chic.
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October 2023 by Kevin Fultz
I recently visited Morgan's to shop for a watch to celebrate my wedding. I enjoyed meeting Dylan, talking watches, and trying on various timepieces. I also had the pleasure of meeting the owner, Russ. I highly recommend visiting Morgan's and supporting a long standing South Bay family business.
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October 2023 by Pamela A
We went to Morgan's for the first time and left with a smile on our faces. Thess is a valuable asset to the company and has a plethora of information that she willingly shares with her clients. She presents an overview of each timepiece we tried, as well as important information about how these timepieces are made. You will notice how she values each of her clients, and although we were only there for less than an hour, it was clear that she provides exceptional customer service. She is personable and not intimidating. We expressed our interest for our dream watch, and she was genuinely transparent about it. She also introduced us to Mr. Russ Varon, who is really humble and has a great sense of humor. We want to establish a long-term relationship with this jewelry store since we always aim to promote family-owned businesses. Thank you again, Morgan's Jewelers, and we hope to see you again soon!
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September 2023 by Alexander Razman
Came into to view a Rolex watch and got to work with Thess; she’s one of the most friendly sales people I have ever met and made the experience fun and enjoyable! Highly recommend Morgan’s just for the customer experience alone, but they also have a very high end showroom and great watch brands (Breitling/Rolex) to check out .
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August 2023 by Michelle P.
Thess, the manager, here is a saint and an incredible human being. I was trying to procure a particular Rolex as an engagement present for my fiancé. He'd been searching for it for a couple years with no luck and I'd tried visiting various authorized Rolex dealers - and calling numerous stores located not only in the US but other countries - and wasn't making any headway throughout several months. Until I found Morgan's & Thess. Within four weeks of walking into Morgan's and speaking with Thess, I picked up the watch today. My fiancé is going to be so surprised and happy with the gift. 10/10 recommend this establishment and Thess. Their commitment to customer service is unparalleled.
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June 2023 by Nicole F.
Very expensive and they try to show off with technicalities. I purchased my wedding band here but the engagement ring was purchased elsewhere. I brought both back to be sized. I called to get a quote and they wouldn't quote without seeing the rings. When I brought them in they put me through the ringer for 30 minutes taking everything but my vitals and bringing me to another room to view my own rings under the microscope. The wrote illegible markings on a paper and said "see, those are on your ring?!" I looked and couldn't see what they saw but agreed anyway. They said they did that so I'd be able to identify my ring when I picked it up and they'd do the same thing (microscope in a separate room). Finally they took my rings and said they'd call in 4-6 days (for sizing?!) and said BTW it'll be $250! I couldn't back out now so I left and waited for my call. I received a call days later and went to pick up my rings. I only gave my name and they handed me my rings and asked for a credit card. I did NOT get taken back to the microscope room to confirm they were my diamonds as they had promised would happen. Just my name and credit card and off I went with my $$$$ rings! I then noticed they were definitely not the size I ordered. When the employee helped me pick out a size days prior, she convinced me to go a size larger than I wanted in case my fingers swell. My rings barely fit now let alone if my fingers get swollen they'd be two sizes too small! Not my favorite place, wish I had a small private jeweler closer.
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June 2023 by Darwin R.
The team provides such an amazing experience here! Special thanks to the manager, Thess! She is a professional in the field! She carries a lot of knowledge and is super helpful all throughout. I'd also like to thank the owner, Russ, and the whole team for the hospitality. I definitely feel like I have gained friendships along this process!I could not recommend this place enough and I will continue to refer my family and friends!
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June 2023 by Larry H.
I recently stopped by to visit Morgan's after speaking with Jake on the phone. I was pleasantly surprised with their selection of quality jewelry and time pieces. Jake and his manager who helped me made me feel welcome like a regular even though it was my first time there. I hope to do business with them in the future and highly recommend stopping by if you're looking for trustworthy jewelers.
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May 2023 by Allan L.
Not really sure where to start with this review, but I had called a while back and requested to purchase a Rolex GMT in Pepsi or Batman color combination. Upon calling the store, Thess answered the phone and spoke briefly about the process of their watch inventory and expected wait period. As of today, it has been at least 5 months and I've yet to have any updates regarding anything. Thess could've provided me a bit of insight as of inventory at this point in time. It feels outright deceiving and condescending when a sales representative from such a supposedly "reputable" establishment could give 2 sh*ts about your business as a potential client, especially as a first time buyer of a Rolex timepiece. I'll be inquiring from Hing Wah Lee and Bhindi jewelers, whom are also reputable authorized Rolex dealers in the area.
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May 2023 by Dangie N.
Our first time going to Morgan's Jewelers and they were having their Spring event. The place was huge, very well decorated, and has wide selections of fine jewelries and hard to find watches. There were plenty of people. Yet the owner, Russ, welcomed us right away. He offered complimentary food and drinks. We also met Tess and Jake who were both very friendly and helpful. All my questions about rolex watches were answered. With their assistance, I was able to get a DateJust as a gift for my Mom. The transaction was smooth and quick. Thank you Russ, Tess, and Jake. My mom will be so happy this Mother's Day. I will definitely be back at Morgan's for future purchases.
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February 2023 by adam lee
My wife and I were impressed not only by the exceptional service at Morgan's Jewelers but also by their deep knowledge and appreciation of Rolex watches. Thess and Kay shared fascinating details about the history of the brand, including its innovative features, precision engineering, and the meticulous craftsmanship that goes into each watch. As someone who previously didn't understand the appeal of Rolex, I was impressed by their attention to detail and the undeniable quality of their products. Thanks to Thess and Kay's expertise and guidance, I now understand and appreciate the value of a Rolex watch, and I'm proud to own several models myself. If you're in the market for a luxury timepiece, I highly recommend Morgan's Jewelers for their exceptional service and extensive knowledge of Rolex and other top brands.
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February 2023 by SiklistangPinoy - MD
This is our first time purchasing a Rolex watch and Ate Thess give us a wonderful experience. We launch a lot and share different stories and the most wonderful thing is she gave us a chance to have our dream watch. We tried to visit 3 other AD only Ate Thess give us a chance to have it. We are very thankful to you ate and we will visit you more. Thank you again! ?
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January 2023 by Christian D.
I had a truly amazing experience at Morgan's Jewelers! What was originally just a 'stop in' during a busy, traffic heavy commute; turned into an amazing day. I had had my eye on a particular watch for the past 5 years since it was released. I often wear a 40 year old vintage version of that model, and I love the newer details Rolex made for the 50th anniversary model. Understanding the supply and demand issues with certain models; I had merely hoped to speak with a sales associate and put my name on a waitlist for my dream watch? It was not a surprise that they didn't have that watch on display, though they had a few other VERY popular models out, but they weren't the ones I want. After chatting with the wonderful salesperson Thess, she went back to see if they had any other nice models in the back to see. About 5 minutes later, she emerged with a shocking announcement- the owner had MY watch in their vault. I assumed it wasn't available, but just to look at. Thess smiled and said it's here today. My jaw dropped. There was no way I was going to leave the store that day without buying it. Everyone ( including the owner) were so helpful and pleasant. I'm sure they could sense my excitement at finding my "grail" watch. I've browsed/shopped with other authorized Rolex dealers in the past, but NONE compare to Morgan's (and Thess!).. For all of my future purchases, or when my girlfriend is ready for her next Rolex- there is only one store I will go to! -Christian