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August 2023 by P. Freeman
Since this office became Optum, the service has been less than mediocre with the office staff. They have no since of urgency with referrals. Before they became Optum, the staff would call once a referral was approved to provide the information over the phone so you can see the specialist right away. Now it is radio silence. You will know the referral is approved via mail, which delays treatment. Once my referrals are closed, I am going to find a doctor outside of Optum.
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July 2023 by Soria Family
The office staff here is not very helpful. They need to understand patients go or call because they need medical attention. We had to have the surgery center call them and make them do their job to get an appointment urgent. Hopefully this review gets to the physician since she probably doesn’t know the bad staff she has.
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June 2023 by Stacey B.
My father had this particular idiot for a doctor for three years as he was in his insurance group otherwise, I think we should have gone to a proficient doctor that actually cared about patients and competent. His unskilled staff and immature front office workers cannot be bothered to answer the phones, and wait times to make an appointment is usually well over an hour. Lami keeps patients waiting for sometimes hours without apology. When my father eventually died after seeing him less than a week before his death, and being in good health for a 94 year old and all his labs came back perfect, he informed Lami of what his final wishes were upon his death......well its been OVER three weeks and he still cannot be bothered to sign the death certificate, or decide what he died of. I even had the attorneys try to obtain the paperwork, and so has the crematorium to no avail. go elsewhere this man is a total fraud.
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June 2023 by Patrick L.
Dr Lami is one of the primary physicians in this office and I can tell you since I switch from my previous Doctor to him, I became more health conscious than ever before. Not only is he very knowledgeable and competent Doctor, he's very positive and uplifting as well . You know that he's not only there to do his regular duties as a physician but you know he cares a lot. More power to you Dr Christian Lami. Thanks for all you do in saving lives. Patrick
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April 2022 by Hans K.
I have been a patient at Optum Primary Care (formerly Health Care Partners) for over 20 years. My primary care physician was Joel Holtz, M.D., until his retirement in April 2020 and then Christian Lami, M.D. took over. I have always been very happy with the treatment I receive several times each year. The front office staff (especially Anita and Marisol), the nurses (especially John) and of course Dr. Holtz and Dr. Lami are friendly, knowledgeable, efficient and professional in all areas of health care. I recommend them with my highest respect.
