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November 2023 by Sohaib Alzareer
Poor customer service! It took for ever to fax blood work order and X-Ray for my daughter to the testing agency! After multiple follow ups we still don’t get either results even they already have been done!You pay your money for bad service ?? very disappointing!
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August 2023 by Brianna Magles
I love this office and the staff! Shout out to David for being the sweetest human ever!!!!!
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August 2023 by Rosalinda Moreno
Confused my appointment time and came in early. Heard the person who was going to see me say outloud, "she's going to have to wait". What a nice welcome.
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May 2023 by Kenneth T.
Divya Thai,PULMONARY DOCTOR,Highly Recommend,Outstanding care, Explains everything you need to know,Risks, Benefits,& very Respectful,This Office has easy to talk to STAFF & DOCTORS, from a Patients Own Experience.
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March 2023 by Brian G.
This is the most unprofessional medical office with whom I've ever dealt. I had part of my thyroid removed a few years ago and have had endocrinologist through this office ever since. Last fall, when I was trying to schedule my annual appointment with my doctor, I was told he was no longer working at the office. He basically "disappeared" with no word on when he would return. Between the other two endocrinologists at the office, one was retiring, which left me waiting until late April to finally see a doctor. One month prior to the appointment, I received notice that the sole endocrinologist would be working from home and conducting appointments via telephone. I now have to call them back to get copy of my records so I can see a new doctor, preferably one outside of the Optum network.
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January 2023 by Richard G.
The pulmonary staff and Dr. Christina Lee we're professional, caring, and took really good care of us. Dr. Lee was engaging and listened to us in informing us of the condition and treatment options. Very satisfied with the results and highly recommend.
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December 2022 by A.DelMon
I've been with Healthcare Partners since 2014, so I've been thru all the company name changes. I love my eye doctors and eye technicians. My exam is always very thorough, the medical assistants and receptionists are super nice. I will only come here to fill my prescription glasses, their opticians are the best. I wear no line bifocal and vision is always sharp and clear. I used to wear contacts but stopped using them because of my dry eye, so this is the only place I will order my glasses from, they always do a great job.
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December 2022 by Diana M.
I called in and spoke to Jennifer about a refill prescription that my pharmacy sent over 2 days ago. She informed me that my doctor was not in and that NO ONE can approve my refill. My pharmacy faxed my refill in on 12/6, 12/7, 12/8, and 12/9. I called again, and Regina stated that they did not receive the fax. BOTTOM LINE: I ran out of my medicine and I don't have my refill. I called my primary doctor and did not receive anyone that was helpful either. I understand systems, but this isn't a normal request, and it is in fact somewhat urgent.
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December 2022 by Tori D.
If I could give zero stars I would. This review is about the Neurology department at this Optum location. I'm due for a refill of my migraine medication and the insurance company is requesting a PA before I can get this medication refilled. When I called the office yesterday I was told that the PA has been sent to the insurance company, but when I called the insurance company I was told that they never received the PA. So I called the office back this morning to let them know that the insurance company never received the PA and they requested that they resubmit it and mark it as URGENT since I am completely out of this medication. I get a call back from the office about an hour later and was told that I needed to schedule an appointment before the PA could be submitted. I said, "okay could you please schedule me for Dr. German's next available appointment?" She replied back, "Dr. German is no longer here." This statement made my blood boil because instead of them telling me that he was no longer there when I called yesterday they lied and told me that he submitted the PA. On top of this, I'm not able to see whoever the new neurologist is until the end of February and he/she is refusing to put in a PA until I'm seen. So I ask the young lady, "what I am supposed to do about my migraines until my appointment?" She says, "I guess you will need to go to the ER." Of course I'm pissed at this point, because when I get a migraine I'm literally not able to function, I am literally debilitated. I work everyday and I cannot afford to be lying in an ER because these incompetent a** people are refusing to help me !!!!!!!!!!!! I will be calling my insurance company to submit a grievance !!!!!!!!!
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October 2022 by Kseniya Levchenko
Nice clinic, everybody is polite and professional. I really like Dr. Murchie, answered all my questions very detailed, helped me a lot??
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October 2022 by Ksenia Levchenko
Nice clinic, everybody is polite and professional. I really like Dr. Murchie, answered all my questions very detailed, helped me a lot??
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August 2022 by Nico G.
Never fails! Now the doctors office kindly answers the phone but let's it just sit to over hear office talk -NOT patients- or when you call back they place you on hold for 45 mins to then hang up. Now yes you question you stayed on for 45 mins yes! Because it's a two month turn over to have your asthma/ bronchitis appointment dealt with. Or you play Russian roulette with the phone in hopes that a medical assistant/ receptionist kindly does their job well enough to relay a message to give the doc my message! Optum is very disappointing!
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July 2022 by Raquel Valle
The doctors are great. Tran the medical assistant to Nicole the Dermatologists is amazing
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May 2022 by Brian A.
I used to feel comfortable with UHC. Once the Optum partnership started, it has declined and declined and declined. My doctor (and her office) switched networks and I had to find a new primary care doctor. The PCP I chose seemed fine, but I waited the month it takes for the change to happen, called the office, and was told that they are not accepting new patients! What? I call UHC. They said that they only see what the customer sees on the website. Doctors don't tell them when they're not accepting patients. Ok. So I choose a new doctor. When I call the new doctor, the office tells me they are changing to the same network my original doctor is moving to. When I call UHC, they said they only see what the customer sees and doctors don't tell them when they're changing networks. Ha Ha. Joke's on me!!! I checked the Optum care website for a doctor. My search for a doctor in Los Angeles said, "Your Search Results" on the top of a blank page. What in God's name am I paying for Optum? UHC?
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April 2022 by Michael Makar
Was great when it was health care partners. As soon as they switched to Optum the service tanked and they don't follow through and lie about covid testing and refilling prescriptions. Responding to my review but not calling me or checking on the issue helps verify that the service is terrible. When I am told I have to file a complaint through my own insurance just shows that you guys are only about your money and not patient health.
