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February 2024 by Jordan Washington
I walked into this mattress store just to replace my old bed and I was greeted by Steven. He helped me pick out the mattress of my dreams! His customer service was top notch! He was patient attentive and kind while I was making my decision on my mattress. If it wasn't for him I probably wouldn't have found the most perfect mattress. Thank you so much Ortho mattress and special thanks to Steven!
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February 2024 by Melina Lara
Had a great customer service experience with Steven, he was very helpful and informative!
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February 2024 by david hartnell
Got a set from Steven Guzman. Great deal, best mattress in a long time. Greatest customer service
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January 2024 by M.
Steven was very helpful and patient. He listened to my concerns and made many helpful suggestions. I went with an aireloom and am so glad I did. If you want someone who listens and is super knowledgeable about their mattresses, shop here!
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December 2023 by reza aminsalehi
Steven was very helpful and very patient. Great customer service! Thank you very much.
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April 2023 by Jaqueline Beloto
I bought a mattress in this store in 2019 with a ten-yearwarranty. I should have read the reviews about howthey proceed when your mattress ends up havingimpressions. Mine has impressions on both sides inspite of periodical rotations every 6 months and lookslike it has a camel hump in the middle. Unfortunately,they blamed the frame, which is perfect and sturdy.Moreover, we must send 60 dollars for an inspection. Itturns out that my husband and I wake up everymorning with backaches, which does not happen whenwe sleep in hotel beds. Don't let them fool you by tellingyou there is a 10-year warranty. Their warrantyprocedure is sketchy and designed to deny allclaims.promising what they don't honor.
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September 2022 by Clayton Schoeny
We went in already knowing which mattress we wanted during the Labor Day sale. Steven was helpful in showing us the mattress and the entire purchase was quick and easy. The delivery was just completed and overall it was a very painless process.
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May 2022 by Mateo S.
Great service, great prices. Made this tedious purchase very easy. Steven was very helpful and was able to give a nice little discount. Appreciate all the help.
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October 2021 by Susan A.
Big Shout Out to Kristin for helping us find the right bed. Figured this would be easy but Holy Cow, she totally educated us about beds and how to pick the right one. Kristin was very friendly and answered all of our questions and she was extremely patient. Thank you Kristin!
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September 2021 by Amanda P.
We were shopping around for a new mattress and were disappointed with the customer service we received at Ortho Mattress. Though we started as the only customers in the store, a woman came in wanting to do an exchange and we were completely forgotten about. We tried the mattresses by ourselves and even found one we liked, but we couldn't get the attention of the sales person on the floor to save our lives, even though we were there before the woman with the return. We knew that the Stearns & Foster prices were pretty much universal so our decision was not about price, unfortunately it all came down to customer service. We purchased our mattress from a nearby mattress store where we received excellent customer service and the mattresses were not stained with air conditioning water.
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May 2021 by Richard Caughlin
I bought a serta mattress from this place with a 10 year warranty but within 2years it collapsed with a big hole on the side I was sleeping on so I went to make a claim for the warranty and they declined to honor my claim and said they didn't carry my mattress brand so they weren't responsible for the climb so beware when purchasing from this place
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June 2020 by Susan T.
Lynette was awesome! So helpful and knowledgeable and took her time with my adult son buying his first mattress. She explained all of the warranties thoroughly and was so sweet and nice! This is the second time I have bought a mattress here and it's always quick and easy with great people!! Thank you for your help Lynette! We will be back!
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May 2020 by Rachel T.
Came in with my brother as we both were planning to purchase a new mattress and was greeted by Lynnette M. She provided great service to us both, even though we wanted different styles of mattresses, she was able to help both of us at the same time. Lynnette was so knowledgeable without being too sales-y, pushy. The second mattress she suggested for me was the one I purchased! She was the only employee in the store and was able to manage helping us, answering the phone and greeting new customers without us feeling neglected. She showed me options that were within my budget, which was greatly appreciated and respectable. There was no pressure to buy right then and there, which there often is in other stores. The store is large and has many options, but the lighting is a bit dark inside. Overall, I had a great experience due to Lynnette's friendly and relaxed attitude.
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May 2020 by Shaun Thompson
Hello,I just wanted to take a moment to write a review of my Girlfriend and I's experience buying a mattress here in early January 2020. The first place we went was Living Spaces near the Torrance Galleria, and it was not the best experience. The staff there tried to sell us the most expensive mattress right off the bat, $3000+ with vibrating bed and everything... We decided to go somewhere else, so we went to this Ortho because I had done business there a while back and was pleased. I am so thankful that we went to this Ortho location! I cannot speak for other Ortho's (it seems to be a chain) but this one has been good to me for my last two mattress purchases!! The person who helped my girlfriend and I is named Lynette, and she truly made the experience so easy, and non-stressful. She is very down to earth and never pushed anything we didn't need on us, but rather seemed to truly want us to be happy with both the cost and feel of the mattress. Thanks Lynette, Thanks Ortho by Sees! Oh yeah, and you can get Sees candy afterwards!
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February 2020 by Leslie J.
My husband and I went out to look, just look, for a new mattress but working with Lynette was such a positive experience that we bought a mattress and a new gorgeous bed frame...headboard, footboard...the whole package. She was patient, knowledgeable and very funny. We thoroughly enjoyed this experience and plan to return for a trundle bed for our guest room. If you need a mattress, go see Lynnette. She's the best!
