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March 2024 by Jennifer Beekman
Crash Champions did an amazing job on my vehicle. They provided outstanding communication. They repaired and returned my car prior to the estimated date. I will highly recommend Crash Champions to others and would not hesitate to utilize their services again if necessary.
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January 2024 by Jesse K.
The people at the front desk are unhelpful and need training in customer service. They have no sense of urgency in responding to questions about status of repairs, and they give as little information as possible. The repairs on my car were minor but took two weeks because they were simply waiting for parts for 10 days, which was never communicated to me. They are slow, and you don't get the value of service you would expect for the prices you pay. Two stars because the repairs were actually fine. However, I would not recommend this shop and would not use it again because of the lack of decent customer service (especially the front desk).
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December 2023 by Delilah H.
They communicated very clearly the process and were very helpful. Over exceeded my expectations and gave wonderful customer service to stay on top of getting my car back to me a little earlier than expected. I'd definitely would be coming back as everyone is very kind and makes the process simple.
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December 2023 by Memo V.
Waste of time My insurance company referred me to this body shop and sent them all of my information. I made an appointment. After arriving I waited for 30 minutes before someone case lit me told me they don't work on Mercedes' and I needed to find somewhere else to fix my car. The day before they sent me a text confirming my appointment and the text message confirmed the year make and model of my car. I wasn't going to mention that the lobby is missing ceiling tiles but it really is an indicator of the level of quality you can expect here. Steer clear!
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November 2023 by Lia L.
If I could give 0 stars, I would. I can never get a hold of anyone on the phone. Can't talk to anyone unless we go in person. We've been here multiple times because they didn't complete the initial repair. Based on other reviews, this is looks like a tactic they use to keep people coming back to this repair shop and squeezing more money out of everyone. I'm writing this review right now inside the store because they can't figure out whether they have a part they supposedly ordered a month ago. Just say you guys don't give a damn about customers or their time.
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November 2023 by Agnes Bautista
Employees from crash champion were very approachable. There was a small scratch on our car which was not caused by the accident but they fix it w/o any hesitation. Their professionalism is second to none.
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November 2023 by Angel M.
I recently took my car there because I was rear ended. Took my car there and turns out that I needed a appointment to just look at my car then I got an estimate. When I was ready to take my car they made me an appointment for the second time but turns out it was an appointment for a second estimate because of the insurance I had ? Then they went and adjusted the price which was 2k more so in total around 5k which the first one was around 3. Then after I went ahead and got the work done I received my car late Friday afternoon so I couldn't really see the details. Come Saturday morning I noticed the rear bumper which was replaced was runs and my trunk lid tail lights didn't match so they "replaced " my OEM taillight which wasn't damaged and didn't need replacing. They went ahead and replaced my it but installed a aftermarket one which doesn't match with the other OEM taillight. As well the install a non OEM REAR bumper and other non OEM parts which I get OEM parts are pricey but for 5k come on I expect my bumper and taillights to be OEM (especially if it's some I have to visually see ! Everyday ) So over all it was a 5,046.91 dollar job and and in my opinion they really milk the insurance and tried to gain a bigger profit on this job and receptionist wasn't the best
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November 2023 by shelly k
The Torrance location used to be great. Due to young Adult drivers I've used Crash Champions a few occasions. I returned back to the Torrance location and the workmanship was HORRIBLE. Paint job runny and smeared not smooth, dents still visible on the vehicle. Failed to replace and repair broken parts until complained and still some aren't fixed, scratched up my tint on the vehicle. Would no longer recommend to anyone. Very disappointed with their workmanship.
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November 2023 by Edward Nolan
Thank you to Gilbert very professional. Made sure everything was right on my Honda before giving it to me. He was even able to find someone to put my pinstripe back on! When he first told me he may not be able to get it back on.Services: Painting
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November 2023 by Briana Murguia
Definitely recommend this shop! They got my car out in a timely manner and had my car looking brand new! Thank you Jose and team for your hard work!
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October 2023 by kathy J.
Big thank you to Miss Michelle, whom was very patient, polite and professional, and that absolutely complimented the Manager, Mr. Diego's positive tone set amongst the establishment and staff. Crash Champions of Torrance is quality, and overall represented as such!
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October 2023 by kathyyandell
Gilbert was extremely professional and a delight to work with. He listen carefully to my needs an answered my questions. My van was ready to be picked up. When he told me it would be and kept me informed all the way about the work that was being completed. The work done was excellent and they even washed my vehicle. I have used this shop many times in the past and will always take my vehicle to them for similar work in the future.Services: Painting
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October 2023 by Rhea Patteri
they do amazing, clean work and the lifetime warranty is so great! I also appreciated the constant follow up as my vehicle moved thru different stages of the process. I highly recommend this place - super professional and efficient
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October 2023 by Trey Shade
CCC- did a fantastic job on my little mini cooper. Arnold was informative and went the extra mile to make sure my car was perfect. I am gladly giving 5 stars!!
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September 2023 by Lexseas “Alexis” Blakely
Excellent service ???Like brand new! No one would ever know what happened to my hood! Thanks again Crash Collision and staff ?
