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April 2024 by Kyle T.
I don't usually leave reviews, but I went to Road Runner Sports for the first time today and it was dope! I really needed new running shoes so I went and did the fit finder assessment which was fun not gonna lie! It felt like I was in a science lab doing these cool tests and stuff lol. After they showed me my results, I was recommended a few different shoes and I decided to cop a nice pair of Asics that feel like Im walking on clouds. Oh, and the color-wave is exclusive to the store too. Overall, I really enjoyed my experience here! Thanks guys!
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April 2024 by Benjamin J.
Had some issues with a pair of brooks shoes I bought two weeks prior came in today and with Vonte's helpful insights and assistants I was able to find a more comfortable pair of shoes that fit my foot better. The value of the shoes that I had from the exchange left me positive in my bank account which goes to show Vonte's ability to keep the customer happy and coming back for more shoes!! Love this store!
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April 2024 by Carlos L.
FAROOQ!!! Thats the name best to remember it!! This man has it all; PATIENT, KNOWLEDGEABLE, EMPATHETIC, DRIVEN. Prior to coming to the store. I had already previously gone to four other running stores and had a unpleasant experience. I'm glad that I crossed paths with Farooq. As a novice avid runner looking to find my perfect shoe i really couldn't have done it without FAROOQ. He really took the time to answer all my questions and to utilize the resources available to him. Not once did i feel pressured or unheard or rushed doing my experience instead he went above and beyond to accommodate me. Upon my arrival i was greeted and then went over some questions regarding any preferences or discomforts i may have for/while running then proceeded with an evaluation on my running form or technique to better analyze what can benefit or better support me. Being as thorough as I am, I tried on a total of 12 pairs and a pair of custom insoles before making my decision and running around the whole store. Literally it was almost as I was doing running line drills. I'm not much for treadmills unfortunately and I feel like I really need solid ground to feel the shoe. Finding the right shoe can be IMPRESSIONISTIC that being said the evaluation is more of a guide line not necessarily an exact science. There will be a series of shoes suggested that may be suitable and they have a big selection. From there try them on and try to be as consciously in tune with your body as possible. Every detail counts so make sure you do as you would for the purpose you're buying them for: jog, sprint, jump etc... as cliché as it may sound when you try the perfect shoe, you will know it will fit like a glove running almost feel effortless. What may be good for others may not be good for you, so keep an open mind!!!! They also have a 90 day trial for running shoes if you're a member. Perfect for trying out different shoes to find the perfect one for YOU.
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March 2024 by Terri H.
They are extremely helpful. I needed a pair of Brooks to help with plantar fasciitis. Nancy helped me pick out the right pair .
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March 2024 by T H.
Just like the others here have experienced, they continue to renew your membership without your knowledge or any notification, using whatever card you've used to purchase items with them. They store your payment information and set up auto renew with no option to turn it off or cancel online. You have to call them to cancel. I'll be blocking any future transactions from this vendor on my accounts to be safe.
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February 2024 by Norma T.
I went in today and I had the most pleasant experience. Salvador was very knowledgeable, attentive, and answered all of my questions. I love my shoes!!
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February 2024 by Janina S.
Bought my Hokas here about a year ago and the pricey customized insoles bc my feet were hurting from being on my feet so much. The service here was good but selection was not good. I settled and bought a pair of Hokas bc I wanted to have them to wear for work the next day. I remember the salesperson asking me if I wanted to join the VIP membership and I said no thank you. Here we are a year later, I see a charge for $49.99 on my card bc this place AUTO renews your membership annually.... NO call, NO text, NO email about "hey we're about to renew your membership" or anything after they take your money saying "thanks for renewing." The only reason I found out about it is because I get notifications from my CC app for transactions where my physical card is not used. One word - SHADY!!! Why do you guys have to be so shady? I'm sure there are many people out there that do not keep a close eye on their expenses and so you get away with it! BUYER BEWARE!
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February 2024 by Kalina G.
I went to get fitted and tried on quite a few shoes. I took some Nike home but they were not going well with my feet. I then took some brooks, which also did not go well with me after trying a couple of runs... finally went back a third time, dealing with Gerson this whole time, and finally got the ASICS Novablast 4 which they seem to be working fine .. completed my first half marathon with them this past weekend and they did not give me any issues. Thank you to Gerson and all the staff for being very helpful and patient every single time.
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February 2024 by Roxy C.
I would like to commend Ruben for his excellent service during a recent visit to the store. Even though it was almost closing time, he went above and beyond to assist my family. I truly appreciate his knowledge of the products, his positive attitude and willingness to help. Kudos to the rest of the employees as well -- I can sense the helpful vibe all throughout the store.
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January 2024 by Mark M.
It was my first time here and I went on Thursday. I had a very great experience. Just wanted to give a huge thank you to Dharma for helping me find the right shoes and getting my custom insoles while I was there!
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January 2024 by Maryam A.
I was in desperate need of some new running shoes. I loved that they have the treadmill for them to review your run to custom pick a pair of shoes for you. Ruben was extremely helpful, professional, and patient. He took his time to explain the differences in shoes. After all the time that went into my visit unfortunately, I was unable to buy the shoe I wanted because they do not stock or sell Asics smaller than a 5.5. However, there was a pair of Brooks available to order in a 5. But I really liked the color and feel of the Asics. I wanted to give a shout out to Ruben and Road Runners. Thank you again for the education and selection. I'd give 5 stars if you had my size.
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January 2024 by Melissa N.
AMADOR was so informative! My friend and I had a great time selecting the right shoes. The level of knowledge and patience Amador has is unmatched. He knew so much about not just the shoes on display but also about body mechanics. Road runner is lucky to have employees like Amador! He made all the difference. I've been coming to this company for several years, visited several locations and have never been disappointed! This visit topped the rest. Nothing like having a custom sneaker shopping experience. Once you find your best fit, your life is changed. lol.
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January 2024 by Mary S.
Run, don't walk, into this store! After leaving other stores empty-handed because I couldn't find a good shoe for my sensitive feet, I went to road runner sports. Carlos video'd my ankles and feet while I walked on a treadmill, then analyzed my arches on another machine, for free. Then he shared what he found on a tv monitor, and to my email. Then he brought me several brands of shoes to try with my orthotics, all slightly smaller than the size I previously bought- and they fit! He patiently waited while I walked around in each pair, until I found a shoe I didn't even know existed- an Altra- which feels amazing. What a difference the right shoe fit makes! If you enroll in their $20 member program, you get 10% off your shoes and whatever else you buy for the rest of the year - and a 90 day guarantee, so if it turns out your perfect shoe doesn't feel so great after a month or two, you can bring them back and get a different pair. Carlos knew what he was talking about, and helped me understand what kind of shoe I needed, based on the foot analysis the machine gave him. If you are looking for a great shoe fit, get yourself to Carlos or one of his colleagues at Roadrunner, ASAP!
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January 2024 by Karina M.
Asics Gel Nimbus 24 Great shoes for walking.However, if you expect it to last more than a year and a half, walking twice a week for a mile and a half, you are out of luck. Store referred me to Asics and after I showed them the bottom of my shoes. They said it was our of warranty which it was. My point is for $150, it should last a lot longer! I can understand if the shoes were $50! In short, quality is not there.
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January 2024 by Linda B.
Great shoe , like the service almost too good to be true. Whatever you do, do not sign up for the VIP membership because I got on the phone to try to cancel they took more than 20 minutes of my life . And still it is not canceled yet . I'm getting the runaround so not happy about this. What ever you do .Don't sign up for it, not worth it. The annual is automatic renewed. Buyer be aware.....