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November 2023 by Kelli S.
Sadie needs a RAISE! Stupid me accidentally forgot my membership card at home. She asked if I had the app which I didn't, ughh! Not a problem, as she whipped out an iPad and typing 100 words per minute, looked me up from my ID. Meanwhile she's continuing to check out the lady before me who was digging in her purse for payment and the line is growing. Where I've seen so many other checkers get flustered or impatient, Sadie just kept a pretty smile, joyful demeanor and had us in n out without skipping a beat. What a pro! I'll add that my previous experience with customer service to receive my membership was positive also, so I'm very pleased with Sam's so far.
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October 2023 by Christina W.
Not sure where all these terrible experiences are coming from, but I really like this location and the staff has always been super nice to me. The pros way out way the cons, which are few and comes down to me being so used to Costco. Pro: big parking spots and always a lot available, not very crowded inside most of the time, scan and go all is a huge time saver (plus you sometimes get extra discounts for using it), and they carry some of the more "every day" items Costco doesn't. Their receipt line is also pretty fast / few people in line most of the time.Cons: it's a smaller store, so not a ton of selection and the produce/bakery sections are small but that's about it
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September 2023 by Albert H.
Tire Service center has a friendly, respectful and listening staff. I don't try to tell folks how to do thier job, but I have a Rivian R1T, so I showed them the jack points and equipment and they ran with it. Made my Saturday morning tire repair and reinstallation a breeze now I have the rest of the day to do as I please. Major shoutouts to Grace and Angel who helped me. They are 5 stars each!!!
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August 2023 by Tasha M.
This Sam's club is very discriminatory in their delivery service. I placed an order last night. Received an email that the order was picked up and out for delivery which was 12-2 pm. The driver took my order back and no one notified me. I contacted Sam's and the rescheduled the delivery for 4-6pm and guess what, yes it was picked up but still no delivery to me. I have ring cameras and have been home all day. They have no excuse as to why the drivers keep bringing the delivery back. However it's very apparent that their drivers are not willing to deliver to areas of Gardena but will deliver to torrance only.I called the store multiple times with no answer at member services. Then called again at 5:54 pm back to back no answer. So who answers phones at Sam's and where is the customer service when you pay for a delivery order and add tip
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May 2023 by A S.
Disorganized chaos l, they sure they have things installed but can never be found on the shelves spend so many times searching around the aisles to Overstock to find items that they say they haven't stocked with the staff can't find it , ong lines can't find people to help you, when dealing with issues the mangment promise they will get back to you But Never Do..It has become somewhat painfull to shop here most of the time.No one Cares, It Seems!
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May 2023 by Marian G.
This is one of my favorite Sam's club. This store is always clean and perfect for shopping. This store is seldom crowded. The employees are always ready to assist. The shelves are normally stocked. The prices are usually great. I can find all that I need at this location.
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May 2023 by Gwen K.
The staff is so hostile, like they don't get paid to do their job. If the hot dog was not so good, i wouldn't come back for anything. Also the drink dispenser was having trouble for so long and they do not even bother to fix it. Today was the worst, they don't give discounts for hot dog combo without drink. Service slow and frustrating. Don't recommend this place.
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April 2023 by Shay H
Clean, organized, customer service ??
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February 2023 by Teresa A P.
Meet Sherry! She is a Hero!!! She is also a baker at Sam's Club located in Torrance at 2601 Skypark Drive. Yesterday, I delivered 90 red, yellow and green cupcakes and a chocolate cake with red, black and green frosting made from scratch by Jesse D. Gibson, to Angeles House for their Black History Month celebration. In the process of setting up, the red cupcakes were accidentally dropped on the floor. All of them were ruined. I went to find replacements.When I went to the Sam's Club in Carson, they did not have any red cupcakes available, and they had no baker to frost them. Jesus, the assistant manager of the Carson store, called the other locations to see if anyone had red cupcakes. I called the Sam's Club in Torrance and spoke to Sherry in the Bakery Department. I told her what had happened and she immediately asked me how many cupcakes I needed. I told her I needed 30 red cupcakes and she did not hesitate before cheerfully saying, "I can definitely do that for you." I thanked her profusely and drove over to the Sam's Club in Torrance. Before I left, Jesus not only credited me for the 30 cupcakes, but for all 90 of the cupcakes. That is excellent customer service!When I arrived at the Torrance Sam's Club, I went to the bakery and asked for Sherry. She stopped what she was doing and picked up my freshly baked cupcakes and brought them to me with a big, friendly smile. I was so grateful for her, and then she said, "There is no charge for these cupcakes!"Thank you Sherry for saving the day!! I am now the proud owner of a Sam's Club membership because of YOU. #samsclub #samsclubbakery
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February 2023 by Jenn J.
My day started off hellish in-part due to the inaction of sams club gardena. They canceled an order 30min before i was scheduled to pick it up. I placed the order two days in advance so i was so pissed off. I called torrance bakery to see if they could fullfiill my 150bulk cupcake order a little before 1pm. They said yes. I scheduled the pick up thru the app for 5pm5:01 hits and i get a cancellation email from Torrance sams. Since i was already in the parking lot i went inside to inquiry what happened. A gentleman in the bakery said they couldn't sell me the box because they arent able to scan it. He referred my to manager vanessa for further assistance. She told me to try again at checkout. Same thing, unable to scan so she did what I thought they could've done from the very beginning. Enter the item number manually. And guess what. It worked. I spent 4 hours in a state of anxiousness but it paid off because Torrance sams actually made an effort to assist me. Thank you vanessa and your team members for exhausting more options
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December 2022 by Coco V.
I typically don't review grocery stores and such, but I might as well since it's a common place people go. This Sam's is right next to Costco. I bought a membership from here off of Groupon a couple years ago because I basically got the membership free since they gave me a coupon to shop for about the same amount. This places isn't as big nor does it have as many items as Costco. Some people say Costco is cheaper. I thing they both balance out. Some things are cheaper and some are not. What I like about this place is that it doesn't get nearly as crowded. Also, if you're smartphone savvy, or just know about apps and how to scan and use your credit card, they have the Scan n Go feature which to me is a huge plus and time saver. You download the Sam's club app, scan your items and pay with your credit card. So convenient! I often start scanning as I get towards the end of my shopping so that I'll be ready to go when i head back to the front. They even have the option to add to your purchase if you've already paid!So yeah...maybe you get more selection at Costco, but who likes to struggle to find parking and be surrounded by large amounts of people on the weekend? Not me!So my tip is: go on Groupon. Buy the membership for cheap and get credit to purchase necessities. I think one of the Groupons will even give you a free apple pie. Try it for a year. If you don't like it, cancel your membership!
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October 2022 by Jon E.
Tire department never answers the phone. I was on hold for over 45 mins: drove there and still on hold. Told the person at counter and no sorry just showed me the phone and didn't show any calls coming. Maybe bigger issue with the automated phone answering system. Very disappointing but the other big box store is not much better in the tire department.
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October 2022 by Gentaro S.
The Korean Kalbi meat has so many cut bones sprinkled all over the meat. This started to happen August 2022 or so. Now we have to spit out the small bones..... Pls change the meat package. When you look at your meat there are many black plastic pieces on your meat. I don't think this is healthy to consume. Costco package doesn't have this problem.
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September 2022 by Aidan V.
Lately this place has had challenges. I always schedule a pick up. And while I understand the that my orders are not small, they always make mistakes. Sometimes I order 2 items of each product and they only place 1 in my car. When I get home and notice the discrepancies, I always notice that I get charged for the items I ordered, never the actual items they placed in my car. So now it's up to me to call a phone line that no one ever picks up to try and get a refund. It's honestly annoying and a waste of my time. The whole point of placing an order for pick up is to save time.
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September 2022 by Justin R.
The worst customer service I've ever experienced. I'm typically a Costco shopper but due to long lines and some of the product differences I decided to give Sam's Club a shot. What a mistake, the staff seemed very inexperienced and rude. I got the feeling like they didn't care about their members at all (opposite from Costco). I would really recommend stepping up the staff and management at this location or this may not be around too much longer, I know majority of our friends from the south Torrance area refuse to go here.