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January 2024 by Miko Chan
What a wonderful and relaxing experience!I was in a HOT STONE SPA (GANBAN-YOKU) about 40 min. I recognized my skin is so smooth and my face looks trimmer!!I had an Aroma massage that was incredible! Her massage touch was very intuitive, and I felt extremely relaxed, the hot towel and massage techniques were excellent.Thank you so much Spa Relaken!! I can’t wait to come back.
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December 2023 by Yoshimi
I was able to take a good rest. The bedrock bath warmed me to the core. It has a nice aroma and is clean.
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November 2023 by Imee Navalta
Just so relaxing!! Everyone was so friendly and professional.
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March 2023 by Richard Globisch
Had the couples massage special. We were expecting a couples massage i.e. both of us receiving the massage in the same room, but it ended up being in different rooms. The special included access to the spa.The mens side of the spa was dirty. The hot tub was not even on and had dirt and what looked like dry blood on the bottom of the tub. Sauna was also not on so had to switch it on and wait for 10 minutes until it got to temperature. The womens side was better, but apparently the hot tub was also full of dirt.The massage was very good and the staff was nice, but the lack of cleanliness in the spa and the bad communication regarding the 'couples' massage is terrible.
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September 2022 by Makela K.
I really like this place and normally I would give them a 5 star but the experience I had recently gave me the urge to write this review and give them a 1 star on their service. adding 1 for the nice atmosphere. First, I went online and booked a 60 min message before the store opened. I was expecting them to confirm my booking once the store opened but they didn't. I didn't wanna risk myself going and not have the masseuse be there so I called and thanks to that they told me the masseuse will be there only from 1:30 that day. Then why are you opening slots for people to book when the masseuse isn't even there? They need to fix that. Second, right after I got out of the shower, my hair was soaking wet but the receptionist came and said " Hi, I'm leaving so there will be no receptionist for awhile so can you pay your tip now? Can you give me your credit card? Oh nvm, you need to sign it so you have to come to the front desk. You can relax and stay as long as you want" How the f**k am I supposed to relax when I just got out of the shower, I'm in my robe with soaking wet hair and you're asking me to bring my credit card to the front desk??? So I rushed myself, changed and brought my CC and paid. Then the next receptionist came and I left. I was walking toward the parking lot and hear someone scream my name, look back then the receptionist is running towards me so I thought I left something at the store and ran towards her. Then she said " Did you pay the tip?" I was like wtf is wrong with this place? I politely said " Yes I paid the receptionist earlier " but this just ruined my day! I came here to relax and I was exhausted being chase to pay for the tip.. This is supposed to be a high-end spa but the service was so low.. If you don't mind the service but want to have a nice massage or hot stone sauna then this is the place for you.
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August 2022 by Amanda K.
They never have enough massage therapists for a couples massages within the past few years. Ive attempted to make a appointment and they always call saying they cant accomodate the appt. Ive been here before years ago which was amazing. But the inconsistency and just the even the language barrier is a bit much to where this shouldnt be a spot to consider. they just should open a spa in general then. when would you guys ever have enough people then? just close the option for that category in that case.
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March 2022 by Ingrid A.
Closed during lockdown since Mar 2020. There was no update on the website for 2021 . Mar 2022 update They are open with limited schedule. Their massage is only on Thursday . I was unable to have any for my birthday and even for my husband's birthday which is actually on a Thursday . You have to make the reservation to use Hot Stone room online or phone but There is inconsistency who answers the phone , you have to call in the afternoon , Not too early nor too late or else no one answers , even when they are open
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January 2022 by Hiro Y.
I am sooo thankful reopening the Relaken! After taking a massage treatment, I spent hours and hours at the hot stone onsen spa room! I can't wait to go back again :-)
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December 2020 by Heidi Woods
very nice place so relaxing and peaceful, I love it! Employees are friendly and professional. I tried two messages and a facial and I am completely satisfy with the experience.
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November 2019 by Kierstin Y.
Great Japanese spa located at the Miyako Hybrid hotel. I did the massage and lunch combo. Lunch was super fresh and delicious and the massage was super relaxing. The Japanese hot stone sauna is a must try.
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October 2019 by Vader Air Heating and Air Conditioning
This place was Absolutely AWESOME, it was clean (as it should have been), the Staff was professionally courteous (as I would expect), the Hot Rock Floor and Jacuzzi was to Die For, this place is the BEST!!
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September 2019 by M.E. R.
I went with my daughter for a spa day. The spot is very clean and everything you need is there. The hot stone room was so relaxing! We also enjoyed the rain showers. My only regret is not taking a bathing suit because we weren't able to use the Jacuzzi. We also received a massage. Both her Massage and mine were wonderful. Really nice place and I think we will be heading over again very soon.
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August 2019 by Amy M.
I've only been here in the evenings and it is fairly clean and quiet. It doesn't get too busy; at most I've seen up to 4 other customers during my visits. I've never had to wait for a shower. The massages are great. The hot stone room was smaller than I thought it would be and it gets really hot in there. Too uncomfortable for me.
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June 2019 by Tiffany L.
Always a great place to relax and rest. Whenever I go this place is empty and that's what I like about it! So quiet and relaxing having the whole spa to myself! Receptionists are always friendly and tries to accommodate your needs. Massages are also wonderful doesn't matter who you get it from. I don't assign anyone and just take my massage from whoever is available at the time of my appointment and never was I disappointed. Rate-wise, it is on the pricey side because it's inside a hotel and all the complimentary robes, fruits, teas and other extra service you get are worth the price.
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April 2019 by Mercedes-Joy M.
Amazing I feel soooooo good it was quiet relaxing so calming I can't wait to come back
