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April 2024 by Matthew Wright
The hotel was clean but dated for alot of things in the room. It was great having a kitchen though for being there a while for work. The front desk was great to help when we had hotels website issues. The pools heater was broken the entire time which sucked because it was chilly when we were there but the hot tub was hot. Will be staying here again.Rooms: The furniture was dated, the couch has Rios and such. The desk chair if you leaned back at all would also go completely backward and was uncomfortable.Noteworthy details: It was great to finish the night around a fire place outdoors.
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March 2024 by Cyndi Prince
This place is amazing. Was booked there by the company i work for and was surprised. From the staff members who check you in to housekeeping the chefs everyone rocked.Thank you to all i definetly will b backRooms: They arent just rooms they are fully equipped apts. Beautiful
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February 2024 by Terry Ford
Over the past few years even before the name change I have stayed and love this property but this last stay with my family the rooms are dirty and worn-out carpet felt like I was at a run down motel will probably not book this brand again
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February 2024 by Jack Beck
Clean very clean safe parking and quiet almost to quiet.
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February 2024 by JD Santos
dirty carpet. Hole in the sofa bed. Very small bathroom. Front desk doesn't smile at all and she looks like she doesn't want to assist me. I work as a Front desk too but I treat everyone nicely and fair, Guest employee or not. V.I.P or tpi we need to treat them as one.Rooms: dirty carpet, hole in the sofa bed
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February 2024 by Adm. de Campos La Colina S.A. - Ma. Asunción Urruti
I sent an email for a refund, can you please respond? Thank you so much!
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January 2024 by Elaine Andrews
Nice respite with my dog for two days. Good breakfast selection and lots of dog friendly walking areas.Rooms: Accessible room was perfect for navigating
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January 2024 by Katherine Amaro
Everything was great until there was a shooting in the parking lot right below my room.
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January 2024 by Gulcin Aksakal
Not like the picture it’s dirty really dirty
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January 2024 by Billie Cooks
Breakfast hours changed. Carpet needs cleaned or removed.Rooms: More of a suite love the size. Just needs a little TLC.
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December 2023 by Aaron J.
Hot shower, clean room. Furniture is kinda beat but they allow dogs so honestly that's kinda expected. Didn't bother me, personally. Outdoor areas are nice and the breakfast they do from 7 - 9 is pretty sweet. Had a couple issues and the one that wasn't our mistake was fixed quickly.
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December 2023 by Van Miranda
Inaccurate photos and descriptions on the website. The room smelled like a sewer, the furniture and carpet were stained beyond belief. The grossest hotel I’ve ever stepped foot in. Tried to get a refund because we didn’t even unpack our bags and management refused. Expedia tried 3 times and manager still refused to compensate us, and it’s the week of Christmas. Avoid at all costs, not safe, filthy, and poor management. Sarah at the front desk was very nice but unfortunately their policies are predatory. Don’t believe the pics!
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December 2023 by Robyn O.
Not the worst place I've ever stayed for a budget hotel, in regards the cleanliness but certainly could be much better. The front desk staff is rude, and the Director of Sales Cassie Phan is incredibly unprofessional. I explained to her that I was charged a security deposit on my personal credit card when my company's business card was on file. Instead of handling it like a professional with a little bit of business sense and customer service, she became defensive, cut me off, ranted on about their policy on security deposits, excused her front desk staff for being rude because she trained them on policies, questioned my personal integrity, proceeded to tell me she was going to charge another $100 to my credit card refusing to explain what for, then called and harassed my company about it. I told her I did not authorize any more charges and I would no longer be staying there in the future. Due to the travel requirements of my job, I spend more time in hotels than I do my own house and this is the absolute worst customer service I've ever experienced from anybody in the hospitality industry. There are many more options to choose from and I will never stay at another Sonesta anywhere again solely because of my experience with Cassie Phan.
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December 2023 by Rae B
Honestly the staff here make up for any issues that this hotel has!! ? We travel all the time & this is the kindest, most knowledgeable and helpful staff ever!! The rooms are like individual apartments, beds are comfy, free parking passes, breakfast, they allow pets & the water pressure is awesome. The living room furniture could use updating, but otherwise we would absolutely absolutely stay here again & definitely recommend. ⭐⭐⭐⭐⭐
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December 2023 by Rocky 04
Nice size 2 bed /2 bath. The room itself was dated and in need of updating. The dishwasher was in terrible shape where the trays were literally rusted through in several places- impossible to not have been noticed. Minor issues such as shower lever didn’t close all the way and faucet still drained water. One of the washing machines in the common area didn’t rinse and drain properly. Breakfast were good and provided hot and cold options. The location was excellent.
