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October 2023 by ilya mazalov
awesome place and wonderful people working in there! very safe and there's always somebody on duty, ready to help and provide extra packing supplies
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June 2023 by Christian C.
Reasonable price compared to nearby storage places. Adam is very helpful with renting process and move-in. Units are easy to access unless someone is blocking the aisle that yours is located on. Hopefully you won't need anything if Adam isn't around, because the manager James is rude and obnoxious. If he answers the phone at all during business hours, he'll rudely respond that he's on the other line. Regardless of giving proper notification of when you're vacating the unit, James will not pro-rate rent or refund, even if only staying one day or a couple days past the first of the month. James is happy to remind you that the policy "is in your contract" and "not his choice" (Hint: it actually is his choice, he just enjoys taking people's money for doing nothing)
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April 2023 by Buck E.
Unfortunately I made a payment on a friend's account 6 mos ago. I stated it was a one-time thing & I didn't want my card kept on file. Well, you guessed it - they recently charged my card close to $900 - 6 months after the one-time payment. The clincher?! It's been close to a week & my CC balance was charged interest on the amount. They assured me it would be refunded in 3 working days - it wasn't so I made a claim with my CC company. They called almost a week later & said there was a mistake on refund processing & they would refund my money 3 days from today & that it wasn't their fault & saw no reason to pay the interest fee.No stars given if I could
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July 2022 by Kenny T.
KJ was clear and concise with her service. Always love coming to this UHaul for the great customer service.
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June 2022 by Z S.
This is a long-overdue review. Stormor Storage is a straight-forward storage; it's nothing fancy like other storages, but it gets the job done and the units are fairly-priced for the area (Torrance). If you're wanting units with built-in A/C, heater, room temp, big parking space, 24/7 service, etc...then this isn't the storage for you. This is a storage property simply to store things. Adam (manager) and Lewis are great. Adam and Lewis always make you feel welcome and are approachable whenever you need any assistance. Looking upon older reviews (approx 3 years and older) from customers, a few had mentioned being locked out (that's because some of them aren't aware of when the property actually closes; so they can't really blame the storage or manager for that). Also, I believe Adam wasn't the manager at the time, so other customers' experiences from 3 years ago should not reflect the customer service and/or property management currently. I think I was locked out once (my mistake not being aware of the time as entering/exiting access closes after 6pm), but I was able to get in contact with Adam and he was able to open the gate. When I first inquired about a storage unit, Adam gave me a good discount for my first few months to help me out, so I really appreciated him wanting me to save some money. Adam and Lewis are both accommodating and flexible; they are also prompt in answering and/or returning phone calls. Whenever I needed help with gate access, I would just call the office and Adam or Lewis would answer; they're usually good at answering calls, but if they can't answer, they would return my call within the same day. As a good courtesy, I also would receive my invoice via email every month for when payment is due, and if my payment doesn't go through, they have a grace period and Adam or Lewis would reach out to me after a few days to let me know that my payment didn't go through. I have yet to be charged a late fee because they always give me a notice after my grace period to avoid any late fees. In terms of the property upkeeping, I usually see Adam or Lewis sweeping the area, so they keep the property clean and tidy. The property is secure. Manager lives onsite and there are multiple surveillance cameras around the property. They also go around the property several times a day to ensure everything is ok. My unit was clean and remains clean. Not sure if all units have this, but my unit has a light, which is nice if it gets too dark in the unit. Overall - this is great storage property and managed by a great manager and staff; I have no complaints.
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June 2022 by Sonia Carratala
Stor Mor Torrance was a great place to keep my belongings for 1.5 years. My unit was very clean and the whole complex was well cared for and very easy to access. Adam at the front desk was delightful and always a great help. Priced reasonably, great location in the South Bay.
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June 2022 by natalie anne gross
Adam was a rockstar he made the whole move in process super easy even though he was on his lunch break bc I really didn't want to have to come back at another time & he did it in a very customer service oriented wayBeing in customer service this is hugeThey were also offering a bogo so it was a great dealGood location felt safeThanks again y'all
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November 2021 by Thomas Mitchell
This page is clean, safe and all units are grounds level. Lots of places have those things but none of them have Adam. He is the X-factor that makes this place awesome
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September 2021 by Allyssa
Had a great experience renting a unit at Stor-Mor. Had to find a place to store my apartment furniture on short notice and Adam, the manager, was amazing. He quickly showed what was available and got me set up and even threw in a deal. The facility is clean and secure. I felt that my belongings were safe. Bonus is being able to drive straight up to your unit - helpful when you have a moving truck and a lot of heavy furniture! Moving out of the unit was also painless. I highly recommend using Stor-Mor!
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August 2021 by Barbara Ann Molina
I received great customer service from Adam when I called to rent my storage unit. He was knowledgeable and responded quickly with answers to questions and my rental agreement information. I have with with Stor Mor in different capacities over 10 years now, and I would recommend them to anyone!
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June 2021 by Ameena22 x
Thank You Stor - Mor for all the help I needed at the time. You have given me such great service, and lot of understanding through a difficult period. I would recommend highly to anyone who would need a place for theiritems to a storage facility which is Clean; Secure, and Affordable . Kudos to the Manager Adam which has worked with me on many things.I can not say enough good things about Stor-mor they are the best in this field, and my experience has been excellent .!
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May 2021 by Nailah X.
This the best place to your storage items. It is clean; Secure, and reasonable in price. The Manager from the Torrance branch is very flexible on helping on any situation that should arise. Which Adam was helping me in my difficult time of need kudos to Adam for doing all he could for me. I would recommend for any one to use stor-Mor Self storage Units for all their needs great Company to work with .
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April 2021 by Troy Wynn
Great storage place. In safe and quiet neighborhood. They are always tidying up, generally in the office, friendly and the bathrooms are clean. I've been here for 6 months and highly recommend.
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April 2021 by Ryan Anthony Gibo
Stor-Mor is simply the best in customer service, space, prices, location and everything else. I had my entire house kept in the storage for 3 months. Everything’s perfect ♥️??!! (Also there’s a lovely dog called Samantha ♥️)
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April 2021 by Trey Mathews
Nice service, drive up for all units, clean, and easy online payment and account access.
