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February 2024 by Mitch G.
To the manager/supervisor/owner of this store location...you need to make sure your employees are trained on how to speak with customers appropriately. My husband and I went to this location this afternoon between 3-4pm. When we went in, there were no customers and there were 2 agents/staff...a young lady and a young man who were both sitting on the tables and on their computers. It was the young man who spoke with us. We have been long time customers of AT and T and we just wanted to find out if we may be able to get a better deal with T mobile. My husband told the young man that were wanted to get information on any promotions/deals and if he can help us save some money. He said "I can help you spend money." When he said that, I should have told my husband let's get out of here. My husband said to him again that we were interested in what deals T mobile has. He asked a bunch of questions about our phones which we answered. Then he said "how much are you paying with AT and T?" My husband again said to him "just tell me what promos you have." He then said "Well I need to know how much you're paying so I can tell you if I can give you a better deal." I just laughed and looked at my husband and we walked out. Too bad I didn't get this guy's name. Please let this young man know that this is not how you should treat customers. Treat us with respect and we will keep coming back to you.
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November 2023 by Josh “T1D Dadvocate” Montgomery
This review is about my family’s experience with Tae yesterday evening. My wife, son, and I came in to look into possibly trading in my wife’s and my phone and switching from Spectrum to T-Mobile. We already have a line with T-Mobile for my 7.5 y/o son, who was recently diagnosed with Type 1 Diabetes and needs a phone to connect to his Continuous Glucose Monitor. We didn’t want him to be on Spectrum like us because their cell coverage is horrible where we live.I explained our situation to Tae, and he instantly got to work on getting us the best deal he could find. Boy, did he! My wife ended up walking out with an iPhone 15, and I walked out with an iPhone 15 Pro Max. We were able to finance the cases and screen protectors as well. He gave us top dollar for our old iPhones, ported over our numbers, transferred our data to the new phones, and wiped our old ones. We also qualified for free Netflix.All that, and we spent a whopping $50 and some change. Seriously, my mind was blown! I’m writing this glowing review on my amazing new iPhone 15 Max Pro, thanks to Tae. Money is tight with a newly diagnosed T1D, so we truly appreciate what you did for us! ??
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November 2023 by Josh M.
This review is about my family's experience with Tae yesterday evening. My wife, son, and I came in to look into possibly trading in my wife's and my phone and switching from Spectrum to T-Mobile. We already have a line with T-Mobile for my 7.5 y/o son, who was recently diagnosed with Type 1 Diabetes and needs a phone to connect to his Continuous Glucose Monitor. We didn't want him to be on Spectrum like us because their cell coverage is horrible where we live. I explained our situation to Tae, and he instantly got to work on getting us the best deal he could find. Boy, did he! My wife ended up walking out with an iPhone 15, and I walked out with an iPhone 15 Pro Max. We were able to finance the cases and screen protectors as well. He gave us top dollar for our old iPhones, ported over our numbers, transferred our data to the new phones, and wiped our old ones. We also qualified for free Netflix. All that, and we spent a whopping $50 and some change. Seriously, my mind was blown! I'm writing this glowing review on my amazing new iPhone 15 Max Pro, thanks to Tae. Money is tight with a newly diagnosed T1D, so we truly appreciate what you did for us!
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October 2023 by Raider R.
No matter what your problem or concern is just know it will be solved by incompetent employees who repeat what the brain dead manager tells them "We ArE a CoRpOrAtE sToRe"
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October 2023 by Rosy T.
I got a new Samsung and needed all the help switching over from an iPhone. Daisy was such a help throughout the process. She was very patient with my questions and need to read slowly. She helped me set up the entire phone and make sure it was working before I left. After experiencing different service in the past, I know that she is going above and beyond. Thank you, Daisy!
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September 2023 by Sophia Y.
Super kind and nice corporate t mobile store Everybody professionally and kind We switched from Verizon / at&t - super cheap and 3/4 bars - Verizon was zero bar Their wifi are super fast and good in this Torrance areas thus we switched wifi too.
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September 2023 by Mayra N.
Now I know why they have 3 stars. They are no help. Can't even give you basic information when you are looking to upgrade your phone. They keep saying it's because they are a corporate office. I'm not sure if being a corporate office means incompetent!
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September 2023 by Kassandra Garcia
Don’t get me wrong but the service was good but not how they do there sales. I was told I would pay a certain amount to later find out it’ll be more than what I was told I would pay. They just get your money and leave you having to pay so much for the “deals” they spoke about.
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September 2023 by Bryon Rivers
Go there to pay my bill. Now they starting to charge 5.00 in person fee.
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July 2023 by S. D. L.
Good customer service. Thanks Steven and Jazmyne?? Jazmyne went out of her way to make us happy.
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July 2023 by sarah lakras
Good customer service. Thanks Steven and Jazmyne?? Jazmyne went out of her way to make us happy.
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July 2023 by Patty Keyser
They helped me hook up my new phone that I bought somewhere else and have discount for seniors.???
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June 2023 by Carla Dorsey
There's not much to say. I pay my bill here.
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April 2023 by Janeiro Allen
I needed help with returning my trade in phone. The manager Andrea Leon went out of her way to help me package up my device for shipping. She insured me of all my concerns and questions. Such a pleasure to have a great experience with a top mobile phone company.
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January 2023 by Tina Ellis
Thank you Andrea ? for the Ultimate Guest Experience!!I've been a loyal T-mobile guest turned consumer for many lunars? Note: I have traveled many T-mobile locations nationwide & my 1st time at this location.Andrea, thank you for one of my most memorable moments as a guest, I appreciated your ❤️ for what you do most importantly (pound sign vs hashtag) ? My kid learned something so cute!And as you had a busy store, close to closing, you were the same professional to every guest. Along with your support to your team members, hi Mr Choi ?Thanks team!!
