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April 2023 by King Nation
I tried to pay a bill online but their automated system has bugs and would not accept my payment. My payment was late because of this and they refuse to help fix the issue. BEWARE: They will charge you for issues that are their fault and say there is nothing they can do!! Their website, payment system, and storage facility look like something from the 1990s. This place needs to be remodeled, website needs to be updated, and workers need to be replaced.. most of the good reviews are from people who use their old uhaul trucks .. they never had the displeasure of trying to pay a monthly payment . This place will be nice to you until there is a problem.. you are on your own afterwards.
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March 2023 by Stephanie Algutria
I needed a last minute U-Haul and used the app to find this place. Shilita really made the process clear and easy! The truck was clean and with a full tank of gas.You can’t park on their property while you’re using your rental as spots are limited, but plenty of street parking.I recommend this place for any U-Haul needs.
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March 2023 by Angel Villasenor
The mexican lady in the office looks like she doesn't like her work and very bad costumer service from her, they need to retire her already
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May 2022 by tom barber
Best storage place, low prices. Excellent staff. Dave is very helpful.
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April 2022 by Tim T.
The prices are fair and don't increase as much yearly as other places. Getting a unit was easy and paying for it, is flexible with advance payments as an option. The storage units at least were pretty secure near the front around the A blocks. It is in a somewhat industrial area so ymmv. Whenever I had a problem with billing, Priscilla at the front desk was helpful and got things settled efficiently.
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February 2022 by Luis Nava
Priscilla is very much friendly,and has the best customer service ever.. She's awesome person to help you out with whatever you need.. ?
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January 2022 by Wanda f Stiver
My very close friend uses this storage business to move him. Uhaul truck reservedhere, awesome ? This mirror was moved due to our mom passing...it has sentimental value. Everybody that needed to help me stopped up. It's been difficult for meThank you Wayne Cohen (storage tenant)
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October 2021 by alma renrick
Good customer service
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July 2021 by Aw Cinema
The people that work here are so kind and understanding and they really work with you what a wonderful place to do business
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December 2020 by greg johnson
These guys are cool , not all pushy trying to rush you out.
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December 2020 by Ty D.
I went to the Empty Attic at 736 W Del Amo Blvd, Torrance CA to check on my car which is parked there. It has been there for over a year and I pay a monthly fee. It was vandalized. Someone had broken the front window and there was glass all over the front seat. I went to the office and they said there had been no break-ins at the storage facility and they don't know what happened. They didn't know anything. They refused to give me the name and number of someone in the business office so I could request a refund for damages. They said they won't give me that information but I can file a police report and they will give it to the officer. They also had me fill out this form that they would turn into the business office. It's been 2 weeks and no one has contacted me. I filed a police report with the LA Sheriff Department later that afternoon. The deputy sheriff learned that my car had been vandalized 2 months prior and no one bothered to tell me! The deputy requested the business office contact on my behalf and I was given two invalid email addresses. One for Lena Rivera and the other for Lena Reballo. They lied to the Sheriff department and gave him bogus information. On top of that, the white woman who calls herself the office manager is very rude. They don't care about their customers. If something happens to your property, they won't say anything and keep taking your money. They are the slumlords of the storage industry.
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November 2020 by Dennis Broyles
My experience was very fine and dandy.
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October 2020 by Cindy Shelton
The people, the price, the location are all just what I needed. Empty Attic is the best.
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September 2020 by JAGKTLAP N LA
Just there helping friend to unload truck.
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September 2020 by Les Merryman
Good to know it's open on Sundays.