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March 2024 by David Ellis
Love this place. You can tell a well run hotel by the friendliness and service ethic of everyone who works there. This place checks all the boxes! Highly recommended.
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March 2024 by Monica Brown
The gentleman at the front desk (C), spoke to my mother in a rude and passive tone. He also switched up what was required for booking. I have come here for years & never once had such an unpleasant experience.But I will not be returning and will escalate this as high up the corporate ladder that I can. Employees need to be training on de-escalating conflicts and providing solutions not further provoking guests.I also called to try to communicate to the Director of Rooms regarding the altercation and she said she could not disclose any details as this was not my reservation. She then got a tone and proceeded to provide me details regarding another guests reservation anyway. Policy is policy why are you disclosing information about guest?Wildly unprofessional. I am disgusted with behavior exhibited by people who are paid to provide quality guest experiences.
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March 2024 by Dee Jay
We went for the Pen Show.It's a great place for that.
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March 2024 by John Rinaldo
I stay at a lot of Marriott properties, and this just might be my favorite. Clean, fun, quality rooms, great location. Excellent spot.
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March 2024 by The Slytherin Side
Very Nice place to
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March 2024 by Carlos Cervantes
I attended a show at the Marriott. The lobby was spacious and clean. I can imagine a wedding party here quite easily.
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March 2024 by Mars Eye
Noisy hotel. Breakfast is poor. Will not recommand.
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March 2024 by Pat Teung
Staff is untrained and repeat the same thing constantly. We booked a room under a wedding block and selected two queens online. Email receipt did not specify two queens. Instead it said king or queen. A month before the trip we called for clarification and were guaranteed two queens verbally. A day before the wedding we call to double check and suddenly they start saying that the two queens are not guaranteed but it should be okay. The next day we arrive after a 7 hour drive and upon check in they say there are no more queen beds and that we were never guaranteed. We could have adjusted our reservation a month ago when we called to confirm we could have adjusted our reservation or booked a different hotel. Instead we are stuck. Overall a very poor experience with untrained staff who just repeat the same thing over and over.
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March 2024 by Michael Londeen
You lost another star. AC's barely work. Loud noises from building AC units on low floors. Fix the fire pit! Public areas could use some attention.Rooms: Could be cleaner.Walkability: Access to many chain restaurants.Food & drinks: Food is uninspired.
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March 2024 by Stephan Diederich
I always like staying at this hotel. Having a big mall and other superstores right across the street and a Hertz car rental inside the hotel is super convenient.The rooms look modern and are spacious, the bed is nice and soft.There’s one downside in this hotel that I can find: connecting your own device to the tv (like an iPad or Nintendo Switch) using an HDMI cable is an incredible challenge. The TV remote has the dedicated ‘input’ button, to select the HDMI port where you plugged in your device. Strangely enough though, this never -really never- works.Luckily there’s very friendly technical staff that came and helped me to connect my devices to the tv. Compliments to the staff.But the main problem should be fixed by the hotel: make connecting devices to the tv easy. If they don’t want that, then replace the remote with one that has no ‘input’ button.
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March 2024 by Bill Skelton
While I understand things can happen from time to time, I have never stayed at a hotel without water being available for nearly 8 hours, and with no advanced notice other than being handed a sheet of paper to read AFTER I had checked in. Since I traveled most of the day, unfortunately I had an appointment right after my arrival and was unable to shower before the 10PM cutoff. And then to make matters worse, I was obviously put in a room that was near a construction zone that included loud bangs and incessant beeping noises that I could only assume was heavy equipment backing up. Why in the world this work was being completed throughout the night and not during the day is news to me. So in the end, the two nights I stayed there were neither restful or enjoyable. The one meal I had there in the bar (Fish & Chips) on Wednesday night was undercooked and took 50 minutes to arrive. No, this visit did not come anywhere near my expectations of Marriott.
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February 2024 by Bud From Mars
Breakfast has always been the same for 5 years, not very varied, very little choice (omelette, fried eggs, sausages and potatoes.)Should change a little
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February 2024 by JC Mendo
The rooms facing south experience a very loud noise coming from the fans from the air conditioning, difficult to catch some rest here.EDIT 2024:I booked again one year later, same issue with noise coming from huge AC generators. Only that this time there were also a few car alarms going off from time to time.Attaching a video so that people think twice before booking here
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February 2024 by Vedh Shetty
everything here was great, except the wifi. we had to spend 45 minutes getting devices 1 by 1 connected, it was terrible.
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February 2024 by Albert Hibpshman
Another excellent stay in Torrence. The rooms are very comfortable with excellent service. The windows are large for waking up to a sunny California day and the gym has top notch equipment. Breakfast offers a variety of options and is satisfying for those who are looking to power up for the day. The dinner menu at 21 Square next to the lobby has protein packed options, which I like. I leave content and am happy I visited.Walkability: I walk a lot when traveling and enjoyed the many places to go in Torrence. The beach is walkable if you don’t mind the uphill walk back to the hotel. Lots of restaurants, shopping, small airport with static displays and plenty of vehicle technology companies near by to visit (Lucid, Vinfast, Tesla).
