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February 2024 by Lorraine F.
If I could it zero stars I would. Waited in line for 40 min only to get to front and they tell me they didn't have what I reserved and I'd have to go somewhere else. If you rent from here call and make sure they have the truck or trailer before you get there.
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February 2024 by Bill Roubanis
Everything was as good as it could be.The staff was courteous, the process extremely easy and quick, no hidden charges, and the vehicle was in terrific shape.Got an extension without any hassle, and returned it one day late without receiving any notice or harassing emails.Price was fair, as well. The daily charge was a great deal---the mileage charge is fairly steep with these brand new Silverados, but I will still use Uhaul next time, anyway, even if I have to do a lot of driving.Cannot get better than that.I would even consider Uhaul as a means of renting a vehicle if I have car problems, because the service was so much better than car renters', who are incredibly dishonest in comparison, and make the process much more complicated.Thank you, UHaul.I don't get to write reviews like this one too often.Outstanding.
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February 2024 by jose alvarez
Customer service sucked machine robot operated phone service. The center does not answer. Their drop off website was horrible didnt work. I was charged an extra day because of that even though I dropped off the car. But because their website app shuts down or stops worki g after whatever hours horrible.
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February 2024 by Steven Brown
Pricing and quality of truck.
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February 2024 by Bernadette Morales
I opted to do mobile pick up and it was an extremely simple process. The original vehicle was dirty and the gas tank was on empty so the service representative upgraded our reservation to a larger size cargo van. I thought was a very admirable action to take. I had to extend the rental an extra day which was simple and painless. All-in-all it was a pleasant experience.
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February 2024 by Kelly Godoy
The only thing we liked was the help we got from the Torrance location. In Apple Valley, the lady was yelling and very rude. Wasn't very helpful. Would never recommend help from her, whatsoever. If she doesn't know how to talk to people or how to help, she is in the wrong field of customer service. But we will always appreciate and recommend the Torrance location on Carson Street in Torrance.
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January 2024 by South B.
This place is HIGHLY UNORGANIZED and UNRELIABLE. Had a reservation and waited additional time until the next vehicle came in at 2:30pm 1/27/24. We reserved that vehicle. When that vehicle came in they gave our freakin reservation/vehicle to somebody else. What the f The guy that gave it away was David. Why in the world would they give it away knowing there's a reservation in the system? What's the point of making a reservation if they are not followed? We were next in line to receive a vehicle and now we not only lost that spot but we had to drive to another location. We wasted time waiting and gas because they made us drive to another location to get it. 3rd party we called over the phone prior was also overbooked and it turns out the reservation we made didn't come through because they were overbooked. What the heck Do not come to this location. They will give your reservation/vehicle away to the people that came after you.
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January 2024 by Leo Orellana
ease of rental
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January 2024 by Nikki Nic
Worst service on the PLANET.I walked in to buy boxes around 8:30 a.m. and didn't get out of there until 9:20 a.m.The sloppy manager decided that despite the fact there were SIX customers in queue she would be outside chatting.I stood there for a good 7 minutes before I went outside and asked her was she calling for backup or was she coming in to help us.After a few minutes she rolled in and began assisting customers.Then another employee finally showed up.I left out of there totally upset and she never issued an apology for the unnecessary long wait.
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October 2023 by Ricardo Angel Garcia tellez
Terrible service
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October 2023 by Joe A.
Adriana was amazing, she was very Plesant and helpful and knowledgeable. Over she had great customer service and had an upbeat and positive attitude. I hope she gets some recognition because it was super busy and she kept calm and collect and provided everyone with respect and great service. This was definitely once of my best experience, please thank Adriana for me and making this process easy.
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September 2023 by Luis S.
Very, very patient staff. I returned the truck from the exit of the facility, they patiently told me it was not the entrance, I need a print out, they were busy but they printed it, return was quick and based of first come, first serve. Great job, keep it up guys!
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June 2023 by Kip L.
Been a customer several times over the past 9 years. I've rented vans, returned several trucks and trailers that were one way from out of state, and bought lots of packing supplies like I did today again. They are always helpful and have not ever been grumpy. I would recommend them to a friend or family member. I plan to use them a lot over the next month. And I have made the impulsive mistake of buying some boxes from Lowes and Home Depot. Never again as the products do not compare in price or quality to U-Haul. Plus you actually get an employee to help you at U-Haul.
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June 2023 by John Keener
Severely understaffed and nobody I worming. They're not even pretending to look busy
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May 2023 by Karen F.
The people were lovable and helpful. Had major problems with the computer system. She persisted in getting me what I needed.I was well satisfied with her service! Even took a business card for their other onsite business- auto body repair Did not like trying to negotiate traffic with the unfamiliar truck, being expected to take it from and return it to street parking. I was going to have to back in and park a large truck in traffic.
