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March 2024 by Roger P.
We move between homes. I contacted the service department to schedule shipping our car to Volvo South Bay to have them receive, service, and detail our XC90. This is something we have done with dealers many many times. The service advisor I spoke to was pleasant but had to put me on hold to ask the service manager two times on our call. He returned to tell me the service manager said they were unable to help us as "there was too much liability." I asked to speak to the service manager to get some clarity as we had done this several times previously. The service advisor indicated that the manager was no longer available. I asked if that meant he was just not interested in speaking with me, to which the advisor confirmed. I hung up, disappointed. Next, I tried Volvo Culver City. The service manger, Martin, answered the phone and I made the same request (receive, service, detail) to which he said "absolutely, we do this all the time." He then proceeded to provide me with his personal cell phone number to contact him when I received the delivery window from the shipper. Could not have been a better experience and the exact opposite of the experience with South Bay.
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March 2024 by Paul “DFWM”
Gorgeous lobby, friendly service.
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March 2024 by Shelby French
Phone number is out of service needs to be fixed
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March 2024 by Nicky Robertson Sims
Great staff
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March 2024 by MEMEITUP
So this review all the way from Indiana. I haven’t been here only had a phone call with them and Sam with parts was amazing. I need a hard to find Volvo part that has been discontinued and sam went out of his way to search the entire us inventory and told me the 2 locations that have that part in stock! Thank you so so much sam you are a life saver!
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March 2024 by L. Espericueta
Andriy Dotsenko is my favorite service provider to deal w at South Bay Volvo. I never feel taken advantage of and he’s great at walking me through everything and keeping me aware of what’s going on. I changed jobs and no longer work close to this location and yet I still drive 24.5 miles to get my car serviced by him and his team.
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March 2024 by Braden Moran
Andriy in the service department always takes great care of us.
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March 2024 by Memeitup D.
So this review all the way from Indiana. I haven't been here only had a phone call with them and Sam with parts was amazing. I need a hard to find Volvo part that has been discontinued and sam went out of his way to search the entire us inventory and told me the 2 locations that have that part in stock! Thank you so so much sam you are a life saver!
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February 2024 by Lily Ricci
This review is almost exclusively for Wendell, who is such a delight to deal with that we bought from this dealership and from Wendell because he could beat another dealership deal by one dollar. He made sure we did not leave without a huge smile on our face, he showed us all of the features of the car walked us through the financing And insured that our first time buying experience was a wonderful one. Granted, my husband did most of the haggling, but there has not been one day since we bought our car from Wendell and Volvo South Bay that we have not been so excited about the choice that we made. If you were between Volvo dealerships in the LA area, go to South Bay and ask for Wendell
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February 2024 by Sheri Magid
I had such a wonderful experience thanks to my car salesman, Brandon Cox. Not only did he go above and beyond.to help me, he made getting my new Volvo a fun and pleasant experience.Brandon is the best!
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February 2024 by Lily R.
This review is almost exclusively for Wendell, who is such a delight to deal with that we bought from this dealership and from Wendell because he could beat another dealership deal by one dollar. He made sure we did not leave without a huge smile on our face, he showed us all of the features of the car walked us through the financing And insured that our first time buying experience was a wonderful one. Granted, my husband did most of the haggling, but there has not been one day since we bought our car from Wendell and Volvo South Bay that we have not been so excited about the choice that we made. If you were between Volvo dealerships in the LA area, go to South Bay and ask for Wendell
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February 2024 by Sheri M.
I can't say enough about Brandon Cox. He made getting my new Volvo such a pleasant and easy experience. He went above and beyond and was always there to answer calls if needed. He's simply the best!
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February 2024 by Lucero Maya
Excellent customer service!The staff is bilingual and Súper attentive. I definitely recommend them. Jaime and Humberto ⭐️⭐️⭐️⭐️⭐️
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January 2024 by Albert Conton
Great service as always!
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January 2024 by Nette Fair
Great in the service department.
