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May 2025 by Angeline Lawrence
This is the best CVS pharmacy that I have been to in the area. When we first moved here 8 years ago we used the Antonio location. That location was also fine, but I felt like I was playing real life Frogger trying to get from the parking lot to the store. I started using the Plano Trabuco store several years ago and haven't looked back. The parking lot is a lot safer, especially if you have little ones or a spectrum kiddo that has a habit of wandering. The store itself is well organized, well lit, and everything is easy to find. The employees have always been polite and helpful. The pharmacy doesn't have a drive-thru, so you have to be okay with going in. That being said, I have rarely waited in line for longer than 10-15 minutes (and most of the time only 5-10 minutes). They do close at 1:30 for their lunch break, so plan accordingly. We also get our vaccines here and have always had a good experience. We make our appts online and have always been in and out quickly. I definitely recommend this location if you are looking for a more laid back visit.
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April 2025 by Martin Backman
Helpful and friendly staff.
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October 2024 by kim Gregory
I went into cvs the other day, and I was struggling because I was on these awful crutches! The young man named Spenser, walked me and my bags to the car! He was a true gentleman and sweetheart!
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September 2024 by hamid jafari
I recently visited CVS and had a great experience. The store was clean and well-organized, making it easy to find what I needed. The staff was friendly and helpful, answering my questions with a smile. Plus, their variety of products and competitive prices made my shopping experience even better. Highly recommend!
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May 2024 by Ms. Hartounian
Great Service, Great staff they go out of their way to help out their customers and they have A LOT!
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April 2024 by Dawn Leiva
This particular CVS is very clean, organized, and has excellent customer service. I must commend a particular individual, Spencer. He went above and beyond to help me all the while caring for others in the store. Very polite, welcoming and hard working. He sets the standard of what customers are searching for in their store experiences.
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April 2024 by Jim Anast
One suggestion: Stock shelves with more of each product. Staff personnel always cheerful and ready to help. Especially Deborah and Lucus. Pharmacy employees also courteous and helpful.
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March 2024 by Dani S.
Danielle the manager oppressed my sister and I at CVS on Plano Trabuco in Trabuco Canyon (a.k.a: Rancho Santa Margarita) on March 6, 2024 at 9:15pm. Danielle the manager implied through her actions that my sister and I were stealing when in actuality we were roaming the store for essential products and shopping. As we were nearing the end of our shopping Danielle the manager tried taking our hand held basket full of items from us to be held in the front. We wanted to look around a little more and we declined her offer of bring our basket to the front because we felt more comfortable carrying our basket ourselves. Danielle the manager persisted that she take the basket to be held in the front and we verbally told Danielle the manager several times that we can carry our basket on our own. Danielle the manager ignored our verbal and reasonable response and took the basket out of my sisters hands after we repeatedly told her no. After, we went to the front and asked Danielle the manager for our basket back that she held behind the counter. She then proceeded to not let us purchase our items at self checkout on our own without her assistance. She said that self checkout actually means assisted checkout and she would conduct the transaction for us. We were not comfortable with her offer of helping us with self checkout since we are adults that can do it ourselves. Although this did not stop her as she forced us to have her process our transaction even though we declined her service. We as customers have done nothing wrong. We walked in to this store to shop and get essential items at this location. There was no right for her to heavily watch us as we shopped. Due to how we looked she intentionally followed us around the store and caused us emotional harm and distress through her horrible and unprofessional interaction with us. Danielle the manager threatened to call the police on us because we stood up for ourselves for the prejudice we experienced by her. We have grown up going to this CVS location and have been loyal customer throughout many years. I have never experienced such disrespect from a manger ever. Danielle the manager at this store is ill-mannered and oppressive of peoples images. I would watch out for this woman and how she treats others.
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March 2024 by Leif Satermo
They oughta make it look nicer inside.
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February 2024 by lauren powell
The best staff work at this CVS location, they go above and beyond for their customers. I'm so grateful it's the closest one to where I live.
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January 2024 by Janice S.
Manager very rude and incompetent. Was not very helpful to me at all. She was more interested in closing her register than admitting to her mistake in helping me in the first place. I will not be stepping foot in the store again, and will tell others not to as well.
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December 2023 by patsy hagmann
Employees should have name tags, some deserve credit, I’d like to let u know who deserves accolades!
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December 2023 by Christine Powell
Employees are awesome!!! The problem is that everything is locked in cabinets and you have to wait for the only 2 employees working the floor to assist you. With one self- check down and elderly people unable to use the only other available self check, your over worked employees cannot assist customers on the floor. I left without my items and will now be ordering them from Amazon. I don’t steal, but I see why people might. Don’t be so cheap hire more employees!!!! You are going to end up losing $$, the only thing you really care about anyway!!!
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October 2023 by Paul Scott
Great CVS store! Employees are always friendly and helpful!
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August 2023 by Beverly Kreuer
Helpful and friendly service. Pharmacy works to keep my family’s prescriptions in order. Have what I need in stock.
