-
July 2024 by DeeJoinnaa
As a loyal AAA customer for many years, I have always relied on their services for roadside assistance, home security, auto and rental insurance. However, my recent experience with filing a claim for my vandalized vehicle has left me feeling frustrated and dissatisfied with the handling of my claim.
After my vehicle was vandalized on June 9, I promptly filed a claim and was assigned to Susan. Initially, Susan suggested repair locations near my address. However, upon researching these locations, I found nothing but negative reviews and feedback. I expressed my concerns to Susan and requested that my car be repaired at a Hyundai dealership. Despite being entitled to up to 100 miles of roadside assistance, I had to plead with Susan to allow the mileage to the dealership, as it was 50 miles away from my home.
On June 19, my vehicle was picked up, and Dublin Hyundai informed me that estimates would be provided by June 20. However, the process hit a roadblock when Marcos, from the dealership, informed me that the information had been sent to my adjuster, Susan, but she needed additional pictures. Susan then struggled to get in contact with the dealership, prompting me to intervene and facilitate communication between them.
Subsequently, Susan assured me that everything was set for the repairs to commence. However, to my dismay, on July 1, Marcos informed me that the documentation sent to Susan hadn't been cleared, resulting in no progress on the repairs. Efforts to contact Susan were in vain, and I was only informed by Enterprise that my rental vehicle needed to be returned due to the policy's 30-day limit.
Upon further communication with Susan, she claimed that the documentation was still under review by AAA Claims and that they had not received a photo of the damages, despite me having uploaded two videos and a photo previously. Susan's response regarding the timeline of my rental and the lack of progress on my vehicle repairs left me feeling helpless and dismayed. She failed to provide me with any updates or resolutions to the situation, even after our last conversation on June 20.
Feeling utterly upset and abandoned by the lack of progress and communication, I attempted to escalate the matter by contacting a supervisor, only to be met with silence and no outreach for resolution.
My frustrations stem from the lack of adequate resolution and the absence of supervisory knowledge to help resolve my concerns. My policy, despite its comprehensive nature, has seemingly failed to protect me when I needed it the most. The encounter has made me question the value of my investment in AAA insurance.
Furthermore, I was disheartened to discover that even with expansive coverage, AAA found ways to deny me the full benefits of my policy. This lack of transparency and fairness is inexcusable and has compelled me to reevaluate my future with AAA. Once my current contract expires, I will be exploring alternative insurance providers.
I want to caution others who may be considering AAA for their insurance needs. Based on my experience, I cannot in good conscience recommend AAA as a reliable insurance provider. The subpar service and the lack of genuine concern for my well-being during this difficult time have been truly disheartening. I strongly advise anyone in the market for insurance to carefully consider these words before making a decision.
In conclusion, the disheartening experience I have had with AAA has prompted me to reevaluate my trust and loyalty to the company. Despite my years of membership, I am left feeling unsupported and undervalued. It is my hope that by sharing my story, others can make more informed decisions when it comes to their insurance provider. I sincerely hope that AAA can address these issues and strive to provide a higher standard of service in the future.
-
July 2024 by M
This branch is always very helpful. I have no complaints. Friendly staff, clean office. Knowledgeable employees especially when it comes to DMV matters.
-
June 2024 by Andres Kaska
They were very helpful!!!
-
June 2024 by Aqila Mansoori
The most unprofessional people are in this office so rude and disrespectful.
-
May 2024 by Madisen Bozovich
Unorganized, unhelpful and rudely ran place. Two times my husband had gone to get appointment and they “some how moved his appointment date” without considering to let him know.
-
February 2024 by Jason Balch
Got FANTASTIC customer service from Patricia Ware with a DMV issue! Super Pleased! Thanks, AAA Tracy!
-
January 2024 by Richie R.
Actually the 1 star is for AAA corporate because they have not reopened or found a new building to open in Stockton. If it happened in Stockton, they could close Tracy office too.
-
January 2024 by Patrick A. Hall
Great service. Renewed my auto license
-
December 2023 by Raj Ch
Quick IDP
-
December 2023 by dwayne barr
Awesome service and nice staff
-
November 2023 by Ivonne G.
I went in Friday for passport photos. The greater checked me in and noticed that I was interested in their alarm system. She gave me a handout and told me to reach out to her if interested. I like that, not being pushy at all. I waited no longer than 10 minutes for the pictures to be taken and given to me. Pictures were given in a cute little passport looking-like envelope. The pictures were of good quality. It was such a quick in and out. I did learn that you need to provide them your legal name when checking in because they use the same name when they look up your membership.
-
November 2023 by Tr Acie
Absolutely love AAA best insurance I've ever had and the girls at the Tracy Branch are awesome very helpful courteous kind and efficient
-
November 2023 by Jose Cervantes
I recommend it to you, good services that AAA has
-
October 2023 by Fred Parkinson
They have paper maps, just what I needed.
-
October 2023 by Roger F.
Worst emergency roadside service ever! Do not pay for this! They leave you stranded or try to multi transport during an emergency with no regard for the customer or your safety! Bad policies, worst customer service and care. I recommend using your actual car insurance carriers roadside service and never be naive enough to rely on AAA.
