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November 2025 by David Massa
One of the better Ace hardware locations in the area. I come from out of town just to shop here. The only reason I don't give 5 stars is because the online order pickup process is very muddled and not smooth at all.
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November 2025 by Olivia Sheehan
Elias went above and beyond today and truly made my visit exceptional! I came to the store with just my baby and her stroller, which meant I didn’t have many free hands. Elias noticed right away and offered to help — he guided us directly to what we needed, carried the items to the counter, and even took them out to my car for me.
His level of customer service is unmatched, especially in this day and age. As a new mom learning how to manage everyday errands with a baby, his kindness made a huge difference. I’m so grateful for his help! Thank you, Elias, for your amazing service, and thank you, Ace, for hiring such caring and thoughtful people!
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October 2025 by Donna Aguilar
Nice people work there but they didn't have what I needed..Dr. Earth insect yard spray
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October 2025 by dion frank
Always greet you when you come in and that's what you looking for and show you exactly the spot and if you need help more assistant in that they can help you figure out what you're looking for great place
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October 2025 by Joseph Rojas
Great shop, really friendly staff and very informative Great helpers.
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October 2025 by zhi xin li
I went to ACE this morning to buy batteries for my Audi key. Their service was excellent. They didn't mind the trouble and asked me what year my car was made. They immediately replaced the battery. Thank you!
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October 2024 by Jocelynn SantaMaria
Lydia was so quick to help us find a solution to our broken faucet coupling nut. We had went to Home Depot the day prior and the gentleman that helped us ended up pointing us in the wrong direction and we got the wrong thing :( so thank you so much Lydia! Your friendliness, knowledge, and patience was greatly appreciated. We had no idea what we were talking about and she was able to translate what I needed help with when I couldn’t find the words to describe it.
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October 2024 by Dave Lieberman
Friendly, service oriented
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September 2024 by Thomas Huffman
Great place for all your hardware needs!
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September 2024 by April Rothman
I Always receive excellent customer service from all Employees whenever I visit the Tracy Ca Ace Hardware Store!!
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August 2024 by Elsie Atienza
Ace Hardware is the best! The Customer Service and Associates are like no other. They are so helpful.
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July 2024 by C J
Very easy place to shop, can asked anyone for help.
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July 2024 by Dan h.
Absolutely as unprofessional as can be for customer service. I purchased an evaporative cooler that failed to meet any expectations of actually cooling the room down and tried to return the item only 9 days after purchase. Item was repacked as initially purchased and presented them with the receipt. The store clerk and then manager told me that the item could not be returned as it had been used. I explained that there is nothing to inform a customer that this item could not be returned. The receipt states no returns on Tools, Clearance or Power Equipment, also there is no signs in the store stating it could not be returned as well. I explained this to the manager and he said they would now put up a sign stating such. This will hopefully help the next customer to be informed but does me no good. $730.00 lost and a cooler that doesn't cool. It would let me give zero stars, that's the only reason they even got 1.
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April 2024 by Jason Crawley
The associates are extremely helpful here. Has a specific bolt I needed for a old motorcycle. Was next to impossible to find the right sizes at any hardware store. Stopped by here on a whim and was greeted by a gentleman in the back who spent 10+ minutes helping me find what I needed. He looked everywhere for me and even found it. Couldn't be happier
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March 2024 by deeba ebrahimi
I usually shop at Home Depot, but I came today for a key copy and it was very welcoming and everyone was extremely helpful. I will definitely come back again!
