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January 2024 by angie serrato
Car was told with purse and valuables inside when I went to retrieve my property it was missing. I don't understand why the city would use their services if they are stealing things from people's cars.
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November 2023 by Lyle Jones
They were very polite, and assisted us in every way they were able. I am thankful for their service. Well there are many tow companies that work hand in glove with police departments to extract wealth from the population, that was not our experience. This place seemed straightforward, honest, and is gracious as any tow yard I've delt with. With any luck, this will be the place they tow your vehicle after an accident.
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November 2023 by Lavysh W.
Lawsuit has been filed on this company. Jack the owner never responded back to my emails and is now denying his employee Francisco damaged my seat.
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November 2023 by Oliver H.
This company and driver (John) have towed my trucks more than once and both times it's with attention to detail. I appreciate the service.
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October 2023 by Dylan S.
Needed my car delivered to the shop when they picked up my car they said they'll take it straIght to the shop they took my car and delivered it to the shop a whole day later and the shop was closed by the time they got there so it had to wait till Monday to get the work done on also they picked up my car @11am on a Thursday and it didn't make it to the shop till Friday @8PM when the shop was only 30 mins away DO NOT LET THEM TAKE YOUR CAR THEY WILL HOLD IT HOSTAGE (AAA needs to cancel their contract!!!)
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September 2023 by Frank Garvin
Ace Towing (aka Elevate Towing and Recovery) was summoned to respond to my roadside assistance service request ... and their response time was outstanding! Matthew was the technician who arrived within 15 minutes following my online request submitted on my vehicle's app! Texts were sent to me in the interim confirming receipt of my request, estimated time of arrival, notice of arrival, and ... finally ... completion. Most efficient and reliable. While the system worked flawlessly ... Matthew was the key. Thank you, Matthew, for your pleasant manner while providing the service.Service: Battery service
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July 2023 by Amanda Binez
A few Days ago my mom was stuck on the side of the road, she was having a very bad panic attack. The dispatcher at Ace, April, calmed her down and got a driver to her quickly. April, if you see this .... thank you!!! Thank you so much! God definitely placed you where you need to be. My mother cried tears of joy because she said she now knows that there are still great people in the worldI recommend this company!!!!!!
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July 2023 by Steve B.
I needed to get my car towed to a repair shop today. And I have to say that the guy ACE sent for my AAA membership was simply AMAZING !! His name is Angel and he treated my car with Total respect. The loading and un-loading. As if it was his own car. Rare these days I must say. Ace you better hold on to this guy. He is definitely an upcoming asset to your team. I let AAA know as well how EXTREMELY Pleased I was. Angel, Thank-you SO MUCH !!!! You Really turned my day around.
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July 2023 by Jonelle T.
My car broke down on the 4th of July when the roads were so busy. I could not get through to AAA and found it so frustrating. I called ACE Towing in Tracy directly and they responded right away. They cared so much that I was safe. It was 104 degrees out so they put a rush on my pick up. Garett was the person who came and got my car within 25 minutes of my call. I have a Tesla and he knew all the ins and out of my problem and how to load the vehicle and where to take it. He took such good care of me too as I wait s in the air conditioned truck. I really appreciate how both the dispatcher and Garet helped me to take care of my car with such professionalism. I felt the price was a very fair price and I will address it with AAA when I get home.
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June 2023 by Shawn Tahirshawn
I needed A non emergency tow service 30 mile distance and the gentleman I spoke with to get the tow service was nice & friendly, I received the quote which was high but lower than other tow companies around them, so I continued calling around some were ridiculous on the rates and finally I found A driver that towed my car next day for half cost of what the tow companies were charging only thing he was solo tow service not A company!
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May 2023 by Rachel S.
My car was broken, no clue what was wrong with it, but it was in my work parking lot and I needed to get it to my mechanic in Antioch. I tried getting it towed the night before I actually did, but the wait time was about four hours and I just didn't want to wait that long. The next day when I got into work, I requested through my AAA app, that I needed a tow from Mountain House to Antioch. It was still about a two and a half hour wait, it didn't matter though, I was at work and so was my car, neither of us were going anywhere. A dispatcher called me around the time the AAA app was showing me, but to tell me that it was going to probably be another hour before the tow truck would be there. No problem, I'm at work, I'm working in the front and I can see my car. Again, neither of us were going anywhere and she thanked me for being so understanding. Of course, why wouldn't I be? I'm the one who needed the help. The tow truck driver texted and called me when he was on his way. This is really where the excellent customer service came in. I found out that his name is Monty, super helpful, funny and showed up on time. It was a nice interaction, than most of the tow truck drivers I've encountered. He said that he'd get my car to where it needed to go, which he did and updated me with what might be wrong with it. I know, I wasn't stranded on the side of the road of the freeway, with my kids, waiting to be picked up. But having a non-working car is stressful and the entire interaction with this towing company from the dispatcher to the driver was really positive and pleasant for a not-so-great situation for my car, lol. AAA for the win with contracting with this local tow company and for the great experience! I hope others have the same experience as I did because it was really a smooth process.Though, I haven't gotten my bill from my mechanic yet, lol.
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February 2023 by N G.
Big rave for Katelyn! We got stranded and she was there in less then 10 minutes. Got us towed back to our house and was very kind to me and my daughter. So thankful for her expertise.
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October 2022 by Lulu H.
Very bad experience this person is rude and disrespectful very bad service you must not know how to respect women
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October 2022 by Amanda V.
So sad to see the negative reviews because I had a GREAT experience. Very responsive and quick. I had a flat on my Tesla Model S and they were able to get out to me within 30 min! I've called a few other places but they were a couple hours out, not only that once I mentioned it was a Tesla their price went up by a couple hundred dollars. I even called and asked for the same service with the a regular Camry and they price was much lower. Completely outrageous in my opinion. Either way! If I ever need a tow I will definitely be calling this spot again! Thank you!!
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September 2022 by Lynette Wood
Towed my car and parked it cross way my driveway..Refused to re-park it when I called company. I had to pay another tow truck company $75.00 to re-park it. It was taking up two parking spaces and sticking out on the sidewalk walkway. What kind of monkey business is that?Service: Car towing
