-
November 2023 by Dakota Stallworth
I had my car done at this location three times. I noticed that there were issues with it after they completed the work but they wouldn’t help me stating I damaged it so their work isn’t insured. This company is not helpful at all and I wouldn’t recommend this auto body repair shop to family or friends. They are all about money at this businessService: Body & Trim
-
November 2023 by kandy holmes/johnson
Always kept me up to date on repairs , communication text was really helpful aye even was fast repairs they got work done no time waste !!
-
August 2023 by valerie cooper
Unfortunately I have had three vehicles that have reqired extensive body work. Caliber collision took care of each one. I have had an awesome experience with caliber. The work is impeccable? The service is amazing and the staff at each of the three locations that I have used have been absolutely awesome. I would give them 10 stars if I could.
-
August 2023 by Sara Pauneto
We are very happy with service and repaired. We had several repairs to our vehicles at Caliber Collision and we are very satisfied.
-
June 2023 by Melissa Schecter
Horrible experience this far! The auto body damage has been fixed for 3 weeks now. They received a wheel which wasn’t correct, asked for receipt from wheel purchase so they could see if they could get it from where it was purchased from in February. I called for 3 days to get update to see if they could get it. On 4th day I was told it was discontinued (it’s not) and had to go thru manufacturer and it would be 6-8 weeks. Found wheel and am able to order it and get it in min. 2 weeks. Call my insurance to see if it can be reimbursed they say yes and call Caliber to get it removed and to let them know we are purchasing it on our own. They tell them it’s non refundable and we will still have to pay for wheel. I call and am informed that I knew this was the last option and it would be non refundable, umm no I was not told this and told them in my email with the receipt information I said that we have found wheel online somewhere if that is an option, our next convo was wheel was ordered no talk of it being non refundable. I am now waiting on proof from manufacturer that it is in fact non refundable as it even shipped out.
-
June 2023 by Shaunie Cochran
Caliber Collision repaired my car after an accident. The technician kept me informed every step of the way and they even finished ahead of schedule.Service: Body & Trim
-
June 2023 by Israel Garcia
Carlos took my vehicle in for a gieco claim. One of the greatest experiences I've had at repair facility. The environment is very welcoming and the staff is very friendly.Service: Painting
-
June 2023 by Lauren Kuks
Israel was super helpful with the repairs and keeping me updated on the process and progression of getting my car back. Really good staff and friendly!Services: Painting
-
June 2023 by Damian A.
i honestly thought all caliber collision store were the same, but by far this is the worst location i could of chosen.i took my 2022 camry to get my fender and part of the back door repaired. they call me a 2 days before to tell me they had missed placed my number, not sure how that happens but ok! then she proceeded to tell me my car was almost done and that it will be ready the following day, like morning time. she said she will call to confirm which she did but hella late in the day when i was already at work. so i went to pick it up the following morning. lady dropped my car and said if there is any issues to let 'em know. didn't even bother to stay to go over the car to make sure it was all good. so i began to inspect the car the first think i found was some air bubbles with some sort of debris inside. open the door and seemed like they had painted the car and didn't let the paint dry completely and close the door. and made a couple spots where the paint seems smashed extra paint from those spots was stuck to the door. there was a couple rough spots inside the frame where the door sits. some spots not painted. BUT WORST OF ALL ITS SEEMS LIKE THEY TOOK BOTH PASSENGER SIDE DOORS OFF AND BEGAN THE SPRAYING PROCESS. AND SOMEHOW LEFT A BIG O HOLE OR SOME SH%# BECAUSE THE WHOLE INSIDE OF THE CAR, WAS COVERED IN WHAT LOOKS LIKE PAINT DUST, OR JUST DUST. THIS CAR IS A YEAR OLD AND STILL LOOKS AND SMELLS LIKE NEW ON THE INSIDE. NOT SURE HOW OR WHY EVERYTHING INSIDE WAS DIRTY SPECIALLY THE BACK SEAT. ITS ALL BLACK INTERIOR SO NOT SURE HOW IN THE HELL THEY MISSED THAT IN THE INSPECTION. IF I GIVE YOU CAR DIRTY DUSTY OR HOW EVER OK, IM NOT GONNA EXPECT YOU TO CLEAN IT. BUT IF MY CAR WAS FUC%!N@ CLEAN WHEN I GAVE IT TO YOU I WILL EXPECT IT BACK THE SAME! IT JUST SEEMS LIKE THEY DONT GIVE 1 FLYING FK AS LONG AS THEY GET PAID.
-
April 2023 by Michelle
Amazing!! Quick, Knowledgeable, Helpful and Informative of my Honda. It was finished within the estimated timeframe. Actually 3 days before the estimate completion date. Which I was very impressed. Thank you…***Before & during & ( Haven’t had the chance to take an after photo)Services: Painting
-
April 2023 by Patricia F.
Caliber Pésimo servicio, muy mala experiencia con caliber de Tracy, hicieron un trabajo muy mal hecho para lo que tardaron cerca de dos meses con mi camioneta en su taller, cuando me lo entregaron la pintura tenía muchos puntos y zonas de escurrimiento de pintura, además la máquina de la pulidora estaban marcadisimas en la camioneta, también me rallaron uno de los vidrios y no arreglaron la puerta , esta truena al cerrarse. Decidimos volver a llevar la camioneta para que lo arreglaran , otras dos semanas tardaron con la camioneta en el taller , en esta ultima vez , no arreglaron el vidrio ni arreglaron la puerta, además ahora me habían quebrado un plástico de la parte donde se abre la puerta, sigo esperando que me arreglen esto, hoy fui a preguntar para cuando lo arreglaban y dicen que no tienen las piezas , va más de medio año todo esto , además del mal trabajo que hacen, el tiempo que se tardan, el servicio al cliente que tienen es rudo, nosotros no hemos recibido ni siquiera una sonrisa amable es como si les estuviéramos pidiendo limosna, nos han tratado muy mal, no quiero pensar que es por racismo pero parece que si, mientras espero en su sala noto la diferencia del trato con las otras personas, a los demás los atienden muy amables , sonrientes, estamos muy decepcionados y enojados con esta compañía que nuestra aseguranza nos obligó a ir. Por el trabajo cobraron 11,000 dólares. Gratis no ha sido y creo que nadie merece el servicio ni el trato que hemos recibido.
-
April 2023 by jane lewis
very satisfied. I am impressed and pleased with the quality of work and customer service provided by the staff. Carlos kept me informed throughout the process. when I picked up my car Carlos walked me through all the repaired. The paint job came out so good I couldn't tell that my car was in an accident. Differently coming here for future repairs.
-
April 2023 by Christa Woodley
The place looks clean. I had my car repair estimates and they stated my car will be ready on 2/17. The when that day arrive I no longer received updated that it was ready or even a phone call. I reached out the next day via call center because the place is closed on a Saturday. I believe the message never got to them because I reached out on Tuesday and they stated my car will not be ready until 3/14 because of a missing headlight. I was displeased with the lack of communication and had to make last minute arrangements for work. They failed to reach out to me and I had to reach out to them on several occasions to get an answer. No has taking accountability for this however payment it still expectedServices: Tires
-
April 2023 by Arelyp2894
I had such a great, easygoing experience at Caliber Collision. Annalee was extremely helpful and professional. I loved that she always kept me updated on the process, nobody does that even when they advertise it.Service: Body & Trim
-
April 2023 by Andy Williams
My 2019 Tacoma was cut off by a truck towing a low trailer and opened my front end from the door forward like a can opener. I took it in and they were very professional. They gave me an estimated date. A trip I had to take came up and they went the extra mile to have it done sooner than expected. No corners we cut and it looked showroom quality!Services: Body & Trim
