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October 2023 by Brooke Cyphers
They were so kind and professional and communicated the timeframe clearly and got me out of there ahead of schedule. Excellent service!!
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May 2023 by George Washington
What a bad place to come. If they give us the opción to rate negative numbers I’ll use them. The took over an hour to fix a screw in my tire, I been waiting while watching JEFF TALKING to other employees and hanging out instead repair my tire. Very disappointed I won’t recommend this place never and I won’t come back ever again.
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April 2023 by Bryanna Esquivel
Unfortunately, the service here has completely taken a turn for the worse. I have purchased tires online a couple times prior to this last visit and have had them installed here. I have had an appointment at all of these inquires (3 total) and the previous 2 visits I was in and out in less than one hour. Today, I had an appointment at 4:00 and decided to come in a little early (3:40) due to another appointment I had made for 5:30. Since I’ve had such a good history in the past, I figured the 5:30 appointment would be easy to get to on time since it is very close by. It is now 6:15 and I still do not have my car back. After dropping the keys off at 3:40, you’d think I’d be out by now. The gentleman checking me in confirmed once I dropped of the keys, it would be about 1-1.5 hours. At 5:00 pm I came by to check on the car, he mentioned it would be another 20-30 minutes. Again, it is now 6:15. I would prefer in the future if the individual would have just been up front with me and say they were running behind. I would have made arrangements to get to my other appointment. Overall, just an extreme disappointment.
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February 2023 by Julie U
Great prices and guarantees. Fixed a hole and gave me a new tire sensor for free with the tires I had previously bought there.
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December 2022 by Abe Nasher
I have had overall bad experiences with costco car batteries and tire services i do not reccomend them, i drove all the way from turlock to the tracy store to exchange a battery that was in my moms car and her name was on the account so they would not exchange it she gave me her card so i could do this for her and they are like natzi germany saying names must match and member must be present never gonna buy batteries here again, i have costco tires on my truck, imagine if i got a flat and they pulled this "names must match cheese" and i will be telling my mother to cancel her membership and return this battery for a full refund.
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December 2022 by Беляков Павел
3 hours to patch a tiny hole in a single tire. The price iso low but the wait time is crazy.
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July 2022 by David Balbuena
Thank you to Tim in the tire center for helping me get my tire patched on my truck he was very helpful and polite
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April 2022 by Nour Abdelrasool
Friendly staff , all tires and sizes available
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October 2021 by Rebekah A.
I have to say, I'm surprised to see all the negative reviews for the Costco tire center. My cat was past due for some new tires... and when I seen the rain in this weeks forecast I knew it was time. Called same day and they were able to fit us in. The gentleman at the counter made sure we understood the differences , Pros and Cons of the different options. We ended up selecting the highest end Michelin tire they had in stock. The exact tires I have would've been a 10 day wait for them to get them in and at this point in my life, I just need to get things done when I have the opportunity. They called about 4 hours later and let us know the car was ready for pick up. Costco uses nitrogen to fill tires instead of compressed air which retains better tire pressure overtime. They also offer an extensive Costco warranty and lifetime maintenance. Their maintenance package includes new valve stems with each service, inflation, rotations, balancing and repairs. To top the experience off I felt like we got a great deal. Not only are the Costco tires competitively priced (and they were on sale) but I was able to use 2 years of executive membership rewards that I always forget to use... and apply them to the purchase! Got them $250 cheaper! Score!
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August 2021 by Cristina G.
We went to Tracy to have our tires replaced on all 4 wheels and tires sensors. We need them replace right away before going on a 14 hour trip and Costco in Tracy has an available appointment. Tires and sensors replaced but we were told that the sensors can't be reset because their equipment is broken and to come back. Therefore, the error light that shows I have flat tire still shows on the dashboard. So we called Antioch the next day where we usually go shopping and they said they'll reset it for us. Antioch tire center told us that Tracy location should have done easily by resetting the sensors through their computer. It only took 5 mins for them to reset. Then after we've travelled for 14 hrs, we noticed that one of the front tire's hubcap is missing and we thought that we've lost it during our long drive. But I have a hint that Tracy tire center did not put it back and so my husband called. For sure, they have it and kept it. After our long trip, we came back and have it put back. They did not call us to let us know that they neglected to put one of the hubcap and just waited for us to call.
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August 2021 by Melanie Hartung
They are very friendly and over worked
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November 2020 by Terrence T.
Very good prices in Costco but people who works there suck n slow like hell! Normally I don't write review! They told me 40 minute at 9:15am but did get my car at 12:30. When I finally picked my car, they are grease on my door handle n a pen mark in my car. I asked them to help me clean it up a little and one of them took out a some paper towel kinda wipe a few times! Then another guy came out n said "we are not car detailing shop". That reallly pissed me off, WTF!
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August 2020 by Lorna F.
Worst service I've ever received... first they tried charging me more than I should've and had an appt at a certain time and they didn't work on my car until an hour later... no apologies on the wait or anything.. I figured since it's Costco it would be fine and would be a great deal but I guess I was wrong.. last time I'm going to get tires from Costco.
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December 2019 by Harry S.
This is by far the worst and unfriendly Costco that I have ever been to in the last 20 years. From the people at the doors to the gas station attendants. The employees and management at this location feels entitled to be rude and abusive towards their customers. I have had amazing experience at Redwood City, San Francisco and Fremont. But no matter how many times I have tried to reach out to Management, it just keeps getting worse. I hate this place so much that I have reached out to Sams Club to open a location here so that we could have a better choice.
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August 2019 by Maya Gabriel
A fair price for tires and service. No appointment needed, but be prepared to wait a couple of hours.