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February 2024 by Carly Mendoza
Worked with Daniel and from beginning to end he was so helpful. He explained everything and I will continue to go there for all my car needs.
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October 2023 by Bernardo Olmos
The Guy who works there seems like a really nice guy. However the customer service is not up to par. I dropped my car off at 9:00 a.m. for an oil change. I told them I would be back at 2:00 p.m. to pick it up. I asked if I should wait for their call or just stop on by. He said it would definitely be ready by 2:00 p.m. so just stop on by. When I came back 5 hours later they hadn't even touched my vehicle yet and said they're going to jump right on it, it'll take about an hour. Unbelievable! I left it there for 5 hours and they couldn't do a simple oil change. It was a complete waste of time. Like I said, the people who work there seem very nice but leaving my car there for 5 hours for a simple oil change and it not being ready when I get back is unacceptable. I will not be doing business with this place again.
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October 2023 by Angela Kristi
Great work on my new struts and the alignment is much better. Will definitely be a return customer.
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October 2023 by Denise Branscum
Daniel, Nick and Peter are so helpful and polite . I know I am getting the best service for my vehicle
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December 2022 by Averill Nisley
Ryan was helpful and knowledgeable. He explains the process of work to be completed thoroughly. Friendly and professional, got my suv in and out within 1hr & 1/2 for an oil change. I’d recommend Firestone Tire and Brake Pros.
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November 2022 by Byron B.
These guys where awesome. They were fast and honest on all repairs for good value. Great manager, kept me informed and up to date on all repairs. Not as crazy busy as the other tire shops in town. I'll be back.
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September 2022 by Lizzie M.
My front end of my truck was all messed up, control arms, bushing and a broken bracket on my lift kit. Daniel was extremely helpful in getting me taken care of and being honest with me about my options. I needed my truck back to move to Tennessee. He had it for a week and kept me updated regularly as my stress level Was rising. We're two days into our cross country trip and it drives perfectly. Forget your big car dealerships- work with Daniel!
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September 2022 by Jojo A.
They use used brake pads or cheap pads, started squeezing again after a year!! Will never come back here,
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August 2022 by S N.
Beware of Firestone Tire and Barke located at 2800 Auto Plaza in Tracy because they do HORRIBLE car repairs work!Also, this location is NOT backed by Firestone. Strangely, this location can accept Firestone credit card, but Firestone WILL NOT give you a warranty for any type of service work performed on your car from this location!The work they performed on my car made my car worse, so I have to take it to another shop to get repaired.
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August 2022 by Kim Bimemiller
I have brought all my cars here for years. Nicholas, Daniel, and Peter give great service and are very knowledgeable!
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July 2022 by jenn prendergast
My go to place! I buy 15 plus tires a year and spend a lot on breaks. Love Daniel and Nick.
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May 2022 by David J.
I don't know anything about how they do their work but I do see some reviews that are no good and their prices are way too high compared to all the other shops around they charge $140 for alignment that's way too high almost double than other places that charge so no thanks not coming here for sure And the guy I talk to he claimed himself that he is one of the highest when it comes to the price and he laughed as if it was normal or OK
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April 2022 by Teresa Culpepper
They checked out my issue reset but light still did not turn off. Have not had a chance to take it back. They have always been friendly and willing to take care of our cars
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March 2022 by Boonchanh Oupaxay
Got my tires mounted and balanced. The balance was off. The car was vibrating a lot over 60mph like a washing machine. I came back to have it checked but it seemed they only rebalance my front tires. The same vibration was still there.I went to a competitor and the found that the rear tires were off by 3 ounces and 1 ounces. The front left was also off. Only one tire was balance.They were supposed to call me to have it checked but never did.
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March 2022 by Boonchanh O.
Paid for tire mounting and balancing. The balance was off. I came back to get it redone. It didn't fix the issue. The car was still vibrating at freeway speeds. I called again to have it redone but they never called back to rebook. I had to get it done by a competitor, which got it right the first time. The rear tires were off by 3 and 1 ounces, which was huge. Not sure how they missed that. Only 1 wheel was balanced right. The other front had to be redone as well. They have yet to return my calls or provided any recourse for providing only half the service I paid for.
