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December 2023 by Katie W.
If you want to wait for 2 hours then this is your place. They only had 2 cars. They don't know what they are doing. Can't even replace a basic head light.
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December 2023 by Tarah b.
DO NOT GO HERE!! If I could give them negative stars I would! I went in for a simple oil change and ended up there for more than two hours. When they said they were done, they said my car wouldn't start. As a single Women they took complete advantage of me trying to get more money out of me for parts that I knew were brand new. My car started up just fine when I drove but after two hours of doing god knows what all the sudden my car needed extensive repairs. I called my dad to come help me. And miraculously my car started right up when he walked in. This establishment has gone down hill and is by far the most expensive for a simple oil change. Don't go here for any reason you will be overcharged!
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October 2023 by Vanessa D.
My car was overdue for an oil change, and I have a busy schedule so I went to Jiffy Lube and was greeted immediately by the service staff. I was very pleased with the price because I received a digital coupon via email and the technician Michael M. was extremely helpful with the entire process from start to finish. I also appreciate the fact that they include window washing, tire pressure check and added window washer fluid at no extra cost. Service 5/5 stars
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September 2023 by lking Stud
An Oil Change Service was performed by Jiffy Lube # 3808 at 3276 W Grant Line Road, Tracy CA 95394. License Plate CA- 7CAG067 on 06/14/2023 01:09 PM. A massive oil leakage noticed on 06/27/2023. Earlier also, some leakage happened and was ignored by us. Later on, my vehicle was diagnosed as 'Found that car has the wrong drain plug - striped- had to replace with a larger drain plug to stop leak- R/R Oil Drain Plug. This was done by European Auto, Tracy. I had to cough out $ 311.21 as total repairing cost. I paid $168.32 for the servicing on 06/14/2023. The total loss is $479.53.Jiffy guys partially compensated me after a lot of paperwork and haggling.I suffered business losses and mental trauma due to Jiffy Lube's faulty servicing. A very bad experience due to apparently some untrained technicians working at this Jiffy's location. Be advised.Service: Oil change
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September 2023 by Manoj P
I had service due for my vehicle which basically require basic oil change and tyre rotation. I decided to go to local Jiffy lube considering the positive reviews. It was quick and I didn't have to wait long. The waiting area is nice and clean and comfortable. however the technician who took my service request was truly unprofessional. It seems he was doing a big favor to get my vehicle services. The tone was utterly rude. I don't have any other issues. The gentleman who did the billing later as truly nice and polite. I am not going to this place just because of this rude behavior of the first person who took my vehicle. If you can't be polite, doesn't matter if you offer good service its of no use. You lost a customer.Service: Oil change
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September 2023 by Pamela Davenport
Everyone was great . Issac was very professional took his time to explain everything and kept me up to date throughout.I went to other places before I decided on Jiffy.I definitely made the right decision and will continue to be a customer nowService: Brakes
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September 2023 by Oluwaseun Ishola
This business tried to scam me today during a brake pad change for my car. Avoid this branch. Other branches are more honest and trustworthy.Standing by my review, in my experience and opinion, this branch is not trustworthy. I would go to another branch and I do hope that the management in this branch takes the time to change approach so that customers do not feel cheated and take their business elsewhere.
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September 2023 by Joel T.
Lack of customer skills, long wait time.Employees slacking around, poor performance.
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August 2023 by Denise H.
Awful service. Went in and was given a 20 minute wait. Explained that I'll go grab my daughter (walking from the store across the way) went and was back in 5 minutes still had my same place in line. After 45 minutes my car still hasn't moved. I talk to a technician and he said he would move my vehicle to the next bay since I've been there so long. He walks in 20 minutes later and says his manager won't allow him to move my car over. We have been loyal customers for many years but I'm done with this place.
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August 2023 by Hidayat Zia
Long wait and double price. I know about cars and maintenance, I was headed to LA and came to Jiffy Lube because I was in rush, they charge me $110 for 016 oil change which is $65 in Walmart, exactly the same service.
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August 2023 by M Sarwari
I had asked them to check the car for the check engine light and why it was on. I asked them to check the tire pressures and the light was still on after they checked it. The check engine light was still on and the information that was provided to me was not very clear. The tire pressure light was still on after my service was completed. This was the worst experience I have ever had at this shop.Services: Auto engine diagnostic
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August 2023 by Caliz Rivera
Everyone at this location was very helpful and friendly…came in at a very busy time and was still able to get the service done on my vehicle in a timely manner.Services: Air & cabin filter replacement
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August 2023 by Tony G.
Zero communication and customer service skills, wait is too long, it's overpriced, and they do not do the best work, at least the times I have gone have not been pleasant. You pay for a reputable name and service, but get mid quality at best.
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August 2023 by Ed L.
Tried to charge me 155.00 for an lof for 2014 Beetle-says it requires special Euro oil. No, it doesnt. Yes it requires 5w20 synthetic. This is NOT a Mercedes or a Porsche. And I thought the car dealers were rip offs.
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August 2023 by Akbar S.
I needed a oil change ASAP around closing time. Every other place was closed around the area. I called and there was 10 min left before closing time. Jacob took great care of me. He told me to come over and made sure my oil change got done in 5 MINUTES!! And added a discount as well!! Total came out to about $80 for a Full Synthetic Oil Change. For the time saved and service provided I would highly recommend!!
