-
September 2023 by Deborah P.
Once again bank of America has proven their lack of compassion is company wide. And making money is thier first priority. I took two checks in to ccash these were donations for my husbands funeral. They charged me $8.per check. Even after I ex explained what they were. Maybe that's not a big amount but when you lose your partner and the income it's a big deal. Way to go B of A. You must be so proud!
-
June 2023 by B P.
Exceptional customer service by Hector. He's very friendly, knowledgeable and helpful. Happy we always get him each time we need something. Our favorite branch!
-
March 2023 by D T.
This location went down the drain since the other manager left, long waits usually 1 teller during prime time. The new slow walking guy that walks the floor not much help.
-
November 2022 by Jesus L.
Worst BofA I've been too. They've ruined my requested service of foreign currency as they are closed without any notification and had to call main bofa to cancel my order. Incompetent idiots!!!
-
November 2022 by Jason B.
Been coming here for the past 5 years as it's the only local BofA to me and it's still the same issues. There's no point in saying anything other than that really, but it's just ridiculous that nothing has changed in all this time. Generally, it's only 1-2 tellers and a line of frustrated customers. And I don't know if it's the BofA systems or what, but why does everything take so much longer here than at other banks?! Also, the Manager started helping people from the back of the line, before others who'd been there long before. When I asked him about it, he first said, "I'm not a teller", but said he'd take care of me and proceeded to walk off. I ended up being helped by a nice teller doing her job with a smile. But management here is unfortunately as bad as it gets IMO.
-
November 2022 by Robert R.
Literally busy every second of every day. Long lines and they take forever too help you. Its quite ridiculous....
-
October 2022 by Abid G.
Wish I could give 0 stars, ton of policies that other Bank of America banks do not have. Staff is rude and unhelpful
-
August 2022 by Jason P.
At least 5 people working here. One teller and two people standing in the lobby helping nobody. No greeting or simple hello. I was the second person in line and waited 20 minutes for a teller. I know it's not the fault of the workers but what a joke.
-
June 2022 by Debbie M.
This is the worst bank in Tracy. The manager is rude to customers and there is only one teller! They don't care how long the line is for customers. There more interested in trying to sell people on other programs then getting people thru the long lines. Take your business elsewhere!
-
April 2022 by Melissa P.
What a $hit show. One teller open, 3 floaters walking around asking if they can help but not with any of the things we need help with. Get behind the damn counter and help that way. Everyone in line has been asked 3 damn times if they need help by floaters all of us needing cash withdrawal and the floaters ask exactly how much you need in front of everyone. Worst place ever. Nice people, but dumb as rocks
-
March 2022 by Clotee A.
My husband is handicapped and waited at the handicapped window for 30 minutes to be waited on. The tellers and other workers at the bank completely ignored him and continued to respond to the other customers. He decided to leave and still no one acknowledged him as he was on a walker. I was devastated when he told me what happened. On another occasion I was with my husband when the manager locked the door at 4:15 pm. Though, the hours on the front door are a 5:00 PM closing time. I watched as numerous customers were turned away and thought the manager definitely does not care about the customers at this branch. This bank is on Grantline Road in Tracy, California.
