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March 2024 by April L.
On March 7,2024 I took out an online loan with Ace Cash Express, I didn't need the loan after all & so I repaid my loan online. On March 26,2024 Ace Cash Express took out another payment, I've called & spoke to many people, I've sent my proof numerous times, to show them double payment was made. Ace Cash Express is refusing to Correct my account & refund me the extra payment that was made, so I filed a claim with my bank proving that my loan had already been paid in full. I find out today that Ace Cash Express sent me to collections, because making 2 payments on a $255 loan wasn't enough for them, they want triple payment now. Down right thieves, I can't believe they treat their long term customer like Crap, I would give them 0 's if I could. Save yourself some time & stop doing business with this company. Very Disappointed
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December 2023 by Kayla S.
Maria help me get cash my check and we were having a difficult time but she did not give up . I am very satisfied with this business and the workers inside they are very kind . I highly recommend them I will most definitely be going back .
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September 2023 by Andrew V.
A great place to get a loan. Both ladies there are very helpful. They helped me so much. Ask for Maria, she's awesome. I always get loans here and I'm in and out in minutes.
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August 2023 by Robert V.
I've been going to ace for years and usually go to another location. But living in Tracy that location is convenient but they have an employee by the name of Maria that is the absolute worst person I've ever came in contact with!! Horrible customer service, rude and extremely unprofessional. She makes her own rules and says it company policy but funny how other locations have told me no that's not true. This person should be fired that way no one will have to deal with the the unprofessionalism, she provides the customer's.
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May 2022 by April G.
I received a call from Maria. Someone tried to cash a check my husband wrote to another person. Maria asked me the correct questions and she told me to come and get the check and to bring a check to match it up. Maria was kind enough to search my name on google and that is how she got my phone number. I truly appreciate her help and her knowing something wasn't right about the check. I can not thank Maria and the staff at Ace Cash Express enough. You guys are AMAZING. Thank you Maria.
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November 2021 by Josefina A.
Went to Ace to pay get a money order., and there was a worker there by the name of Josefina., with some pretty eyes and the most pleasant smile., and not only did she attend me in a professional matter but she actually took the time to explain other offers., that I never knew that they have ., and even offered me some stamps too., that i needed as well.!!!! So for now on I'll be doing most of my bill and money order runs with Ace.!!!! Want to say thank you again Ace.!!!!!
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October 2021 by Carlos S.
Worst customer service I've ever had maria was rude and didn't care to help anyone...Maria's a
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June 2018 by Lindsey T.
This company is horrible! I took out an installment loan and decided that I no longer needed it a few days later. I tried paying the loan off on a Tuesday evening via debit card through the website payment option. The payment did not go through the next day and I was unable to make a payment over the phone the next day either because the department that took payments were closed at 4 pm pst. I had numerous representatives who could not help me or give me good advice. They had me try to pay in store when it wasn't even a viable option for installment loans. The representative in the store was very rude and was quick to brush me off as well, as if I was waisting her time! So after 3 more days, a representative set up an ACH draft from my bank and the payment finally went through. I incurred extra interest each day because ACE's system refused to process my payment even though I had my bank's representative on the phone verifying that they do see it being cancelled on ACE's end. I left a message on a supervisor's voicemail and was told by a couple of representatives that their supervisors were busy and would call me back. To this day I have not EVER received a call or email back! This is a total scam for people who are really trying to get by and honestly trying to pay their loans back, especially if when it was just within the week! I will NEVER use or recommend ACE Cash Express or any other entity again.