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January 2024 by Adeline T.
I was looking for a good groomer as the last one I went to was kind of far. This time I went to Tracy PetSmart. I had read the reviews but thought that was just a one off bad experience. To my surprise it wasn't. My puppy who is a tiny 9 month old yorkie who weighs 5 pounds, came home with three big gashes on his face and neck that looks like they had been covered with something to close them up. I'm disgusted that anyone would do this to any animal. PetSmart needs to get new groomers and needs to make this right. Your groomers were rolling their eyes and frustrated with the dogs they were working on. One poodle was being shaved and kept sitting down and the groomer Emily kept rolling her eyes and sighing. He is a dog. You are a groomer. It is your job to take care of these animals. Not to stress them out and scar them. PetSmart do better. I'm thinking about the pain you caused my baby and how scared he must have been being abused by you.
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January 2024 by Noe Serrano
Great store great veterinarian the groomers are excellent The service is great the store is clean management is active and the food section is kept in stock as well as the frozen food my dog suffers from allergies and her food is well stock
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January 2024 by K Carter
Do not let Emily D in the grooming area wash/cut your dogs hair. She is unexperienced and will charge YOU more because your 7lb dog is "wiggly." Horrible Service.
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January 2024 by Hann Solo
Great service
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January 2024 by K Murphy
Store was unorganized, with a disshelved look. Staff wasnt very welcoming and accommodating while re-stocking during business hours. Very few animals out on display -- we were interested in seeing their cats/kittens but there werent any available
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December 2023 by Carl S.
I've been visiting Petsmart for quite some time. I had one of the most positive experiences with a gentleman by the name of Roy, who I'd like to send a shout out to for his knowledge and his extreme customer service. I would love to suggest to management to give this gentleman raise for going above and beyond with his help.
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December 2023 by Preet K.
Very good staff every single thing for your fur baby is available. They have very trained staff
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December 2023 by Barbery Evans
I go to the groomer,Samantha trimmed my dogs nails. She's great,friendly and professional. Give them a try I've been going here once a month for 4yrs.
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December 2023 by Edris Y.
I am a disabled person who spends almost maybe 1000$ a month for dog food now I am gonna go some where else, I came in to return two bowls I bought the other day and young lady helped me saying they can not credit back the credit card and most places will do it. I asked her to bring another manger and John was very rude about the whole think gave me attitude no compassion about being disabled and he said you want to bet no places will do that type off credit which rude tone and I told him does he want to bet. I will never ship here again because off this ride asst manager I wonder how he got there. Please have some one contact me the rude ness was in called for and he refused to provide me with his id number walked away rude.
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October 2023 by Jeff Puccetti
Very friendly and helpful employees... It was worth the 30 minute drive..
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September 2023 by Abraham Opalade
I'm glad there's one in Tracy. And it's neat and organized too
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September 2023 by 211 MOB
This location is very nice. It's clean and always stocked. The staff is very friendly and we enjoy coming here to get our pets food and supplies.
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September 2023 by Avi Gaur
I went there to buy some live fishes for my aquarium. Some of the fishes were dead in the aquarium.. And the collection of fishes is not very good either
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September 2023 by Ñavnoor T.
Very unprofessional staff at grooming section. Went yesterday for my bichon frise pup haircut. Was told that it will be 100$ for him even tho the basic price is 60$. Totally understandable and accepted the price. They called me after 3 hours if service that said, " Please pick your puppy, he's been tough and moving a lot while haircut. So we have to pause the service and pick him up as soon as possible". I went there, my puppy was shaved from top to bottom. 2 Questions from my side : First:- He got four haircuts prior to this visit from petco and one from petsmart Dublin, they never claimed that my puppy was tough. And I understand if it was that bad day that he was, WHY I WAS TOLD AFTER 3 HOURS OF SERVICE WHEN YOU GUYS SHAVED HIM ALL ? Second:- WHY I WAS BEING TOLD THAT TAKE HIM TO PRIVATE GROOMER ? (I mean he is all shaved and there is nothing left on his body and even his head is all messed up!!! ) !!!! WHAT ARE YOU GUYS TRAINED FOR IF YOU CANT HANDLE A SMALL BREED ? !!!!! !!!! IF YOU COULDN'T HANDLE HIM IN FIRST 30 MINUTES, SHOULD HAVE CALLED ME RIGHT AWAY!!!!! At last, all i can say is : They are untrained and unprofessional and inexperienced workers working at this location. They messed up with ny baby's haircut who was so fluffy and full at first , and they shave him as much as they could. After messing up with this hairs, they blamed him for being tough. For reference; his groomer for the day was Alex. Never coming back to this location atleast not for grooming as they told, "all the groomers tried to do his haircut", therefore all the groomers are untrained and experimenting on poor babies. ADDING HIS BEFORE AND AFTER PICTURES
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August 2023 by Dennis Varghese
I went to shop for some aquatic plants for my 3 ft deep backyard pond... Although I did not find any plants that are the right height (most plants in store were about 7 inches in height and fully grown would reach no more than 2 ft high), I must say that the staff are very helpful and answered all my questions.