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March 2024 by Jess Martinez
The staff (Carmen) is very professional, presentable, knowledgeable and outgoing. Love this place. Recommend 100%.
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January 2024 by Simone Leigh
UPDATE*** spoke with Carmen and she stated that according to the policy( which isn’t posted anywhere not to mentioned I’ve never heard of this and have used PS for 17+ years ) “they are appointment only and even if the manager is on site if they aren’t on the clock the won’t answer the door or the phone” but I was never told to make appointment before I came. So in the end their lack of consideration, to inform customers of these policies will ultimately cost the customerYesterday I got a VM from Melissa the manager, saying to come in to get unit info. I came down twice yesterday and both times she was not there, I left several VM. I came back today, her vehicle was there, but no one at the front desk, no one answered the phone, no one answered the door. I called, knocked and even called out on the side of building for 20 minutes and nothing. Thank God the CSR on the phone Martese was able to help and I was able to get in my unit. But overall this is still very disappointing for my time and money to be wasted but the lack of concern from the MANAGER….Do better!! This isn’t the first complaint of no one being present to help
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January 2024 by Elizabeth Ortiz
Thank you so much to Carmen and the other staff for all the help.
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December 2023 by Rue Alfaro
Carmen has always been very helpful and has addressed my issues right away when I had some concernsher customer service is always tenI can always count on her
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November 2023 by Sue Ann Leslie
This storage is the best one I have used. Carmen was great. She is professional, sweet and very helpful. If/when I need another storage, I will definitely come to this one.
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September 2023 by Martha Velez
Carmen was really helpful and friendly we found her around property she ready and willing to help us
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August 2023 by Livingmybestlife Goodtoknowthat
Horrible service at this location. The lady left after she knew I was arriving in 15 minutes. I was standing outside in the heat, which was 103°. Never again. She needs a new job or better training. I went to a better storage place. #you lostagoodcustomer. With $$$$$
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August 2023 by Alex Rodriguez
Recently, I had a unit with this place for over 4 years paying close to 300 a month after all monthly fees and insurance. A recent financial change caused us to fall a month behind so they placed a lien on my unit. Next thing you know, my unit is sold! The only notification I received of this sale was through email (in spam folder) with no dates and time. I reached out the following business day to get the time and day to avoid the sale. Instead, I learned my unit had already been sold! After all those years of paying the space and just like that my belongings were no longer mine. Never again will I consider this place nor would I recommend it to anyone. Think twice before coming to this place or your stuff will be gone the moment you experience a financial hardship.
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June 2023 by mark brito
On June 1st 2PM to closing time there was no one in the office on Larch road in Tracy, CA and there was another person waiting that called and left and I needed to pee.
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May 2023 by Stacey Bowling
Carmen is so awesome and helpful i tell everyone if they need a storage to get one here she goes out her way to help and get to know all her customer ty
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May 2023 by Luis Cedillo
I am happy with this facility. The staff is great.
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May 2023 by Diego Martinez
Great service! Was able to utilize for what was needed!
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April 2023 by Rick B.
I had a unit here for over 8 years. I never complained once about the rent going up or the rats rummaging through my stuff. I finally decided to go through my grandmas stuff and move out. I called ahead of time to see what the move out process was. Just let them know when I move out. So I move out on the 3rd of the month. I get an email showing I have a zero balance. I'm assuming I should be getting a refund for the rest of the month. Nope. Paid for a full months rent of $393 for a space I only used 3 days. Consider Extra Space Storage or any other place before here. Courteous, clean and no rats!
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March 2023 by Mansoor Ali a.
Customer service was great. First time used a storage service and found no issues. Ms. Carmen at the front desk was very helpful and answered all my questions. Will surely recommend others to use this service if needed in future. Storage place at 300 E Larch Rd, Tracy.
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February 2023 by Das Vixen
It's close enough to the city but far enough to be inconspicuous. The rates are good for the Bay Area and it's always clean. There's never litter anywhere. The units are mostly drive up which makes them extremely easy to access with nice wide driveways so more than one big truck can be in there at any given time. I've had this unit for about 6 months and have been very happy with it. Highly recommend ? ?