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January 2024 by Cristina H.
Horrible horrible experience with Shoe Palace. I hate writing bad reviews but after trying to reach out several times to corporate, I haven't had any luck, so here goes. On December 26th, I returned a pair of Jordan's to Shoe Palace because my husband got me the wrong pair. The location did not have what I wanted, so I asked for cash back. The individual helping me said he could not give me cash back because he did not have enough but offered to give me a gift card. I told him that was fine because the pair I wanted was showing online so I can make the purchase that way. I tried to use the gift card online and it kept giving me an error, despite the 1-800 number on the back stating I had the funds on the card. I finally called the store and was told I could not use my gift card online. Why wouldn't they have told me this to begin with? When I specifically said I was going to make the purchase online. I would never have accepted the gift card if that was the case. I even asked them this on the phone and they couldn't help me and said to reach out to corporate. Now I'm out of luck because no store near me has the shoe I want. I have emailed them 3 times, I have called the corporate number several times since then and nobody answers. I'm very disappointed at the lack of customer service.
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December 2023 by Sheldon DeOliveira
First time here, super easy and great customer service. Ricardo helped me pick out the right pair that I needed to get. He told me about what was popular and what was comfortable for running. They had a good selection of shoes too. Definitely will be back.
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December 2023 by Hann Solo
Great deal !!under 100$!
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April 2023 by Hailee W.
I was looking for running shoes for my son so I decided to go to shoe palace to see what they could offer me. As I walked in I was greeted at the door by a young man named Ryan who asked what I was looking for and proceeded to bring over someone. He (Tweelo I believe) showed me all their different options and we picked one out, cashier with the long hair was nice as well. I was pleasantly surprised by the great service of these 3 young men. Needless to say I found what I was looking for and will be back in the future.
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March 2023 by Johm G.
Unfortunately I drive from Stockton for a pair of shoes in my size because I called and put my size on hold. When I got there it wasn't there and no one knew where they were. So I went next door to the other shoe store and purchased them and purchased another pair.
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January 2023 by Chansada Sonesing
Good selection of shoes with different brands and clothing selection is good too
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November 2022 by Sharon Edmond
Great shoes and amazing prices
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November 2022 by Matthew Silva
Garbage. Joined a raffle and won, called me an hour before closing to claim my shoes but I was at work so not possible until next morning. They said they would hold it until morning and I went in and they had already sold them. Why host a raffle and not honor winner? Corrupt and unprofessional.
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November 2022 by Jarrad Medeiros
The Shoe palace employees are very attractive people and an even more attractive customer service: 10/10 always make me feel really good about myself. All smiles here!
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November 2022 by Saul Rizo
Worship customer service ever. I walked on to buy 5 pairs of shoes for my kids. When I asked if they had a size for myself, which is 11, all they would say is that what is out there on the display is all they have. They didn't even go to the back and check.
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November 2021 by Neno Stephens
Was in here jus a few moments ago asked for a size for my daughter girl walked to the back came out no word shoe no nothing figured she handed it off still nothing bailed on me for some mid 1s missed out on a multiple shoe sale as my intention were to get every color for my daughter n two matching pairs for mom I’ll be spending my money else where that doesn’t sell based on what you pick up 5 pairs of Ugg’s vs 1 pair of mid 1s smh
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November 2020 by Lopez Family
Always a good experience when me and my family come in to this store. I buy all our shoes from this store in particular nick is always amazing and remembers us everytime. The staff are super friendly and very helpful no matter how crazy my questions are. If I cant remember the type of shoe I am looking for the staff and nick always go above and beyond to help me find the right shoes I am looking for.
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November 2020 by jenny sanon
i loved it , i hate the fact people are writing fake reviews under this kid , go get a life instead of trying to detroy others
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November 2020 by Aws
I went there today and the customer service was excellent. I haven’t purchased any shoes cause I was surprised by too many beautiful shoes. Love this store, definitely my favorite list shoes to buy from. Highly recommended. Thanks guys.
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November 2019 by Michael Feldman
The worst customer service experience I've ever had. I came in to do an exchange and the "manager" Nick was extremely rude, both to me and to his own employees - I literally watched him flip this one girl off when she walked away! Totally unacceptable, and it made me want to never go back there again. I feel bad for the employees under this kid!
