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September 2023 by M. R. Darling
Talk about having an extraordinary service experience, well, today I had a previously scheduled appointment at the Tracy location and it was my good fortune to have the opportunity in meeting Aja Holmes, the representative assisting with my storage needs. Aja was kind, patient and professionally engaging in answering all my questions and concerns surrounding storage unit sizes, on site locations and difference in pricing. The whole experience was very rewarding, yes I secured a storage unit and at a price I feel good about with a property location that keeps it easy and simple in getting in and out. But more importantly, I left feeling the warmth and value of just being accepted into a new family and making a new friend. If the service world could ever model a behavior and attitude toward the customer like Aja Holmes did in representing StorQuest Express Storage....well then, there would be no need for a star evaluating system....because, EVERY Service provider would be a 5 STAR performer. Thank you so much Aja and StorQuest Express as I highly recommend your service to all who have a self storage unit need. Great Job!!
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August 2023 by Lisa Sh
Storage is fine, prices are fine. but James is so rude and he does not even provide instructions. he's not helpful. So make sure when you rent to get VERY clear instructions about getting in and out.
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August 2023 by Alam Monsur
Rented storage units via their on-site kiosk when office was closed and the process was pleasantly smooth and fast.Had to go in few days later to give up one of the unit and James Aragon at the office was extremely helpful and courteous. He offered to talk to his manager next day to see if he can provide some credit and he definitely came through.I was also quite impressed by their on-line platform as to how all the relevant information and document were available on my account. The location and the units are very clean.Absolutely a 5-star experience with this company and this location.
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July 2023 by darkhairedgypsy
Great service very personable. Very friendly.
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July 2023 by Aish Maze
Awesome experience. I love everything about the staff and faculty
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June 2023 by Ahsjanae Hutchings
James is amazing! Very personable and approachable. He made us feel like family and assured us our items would be safe at his facility. I would recommend 10/10!
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June 2023 by Ashlie Silva
Very nice and clean place. Manager was super nice and helpful. Love that they have tons of cameras to make sure the place is as secure as possible.
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June 2023 by Frank Lozano
Great help in moving with all my options..Thanks James Aragon
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April 2023 by Sara Ward
A nice looking facility with the worst possible service. Not only did they have their gates wide open for all the public to come into everyone’s storages because they were having mechanic malfunctions (for MONTHS) .. but they did not cut down rent during that time, and they are STILL increasing rent while doors are completely unlocked and open to the public. And to top it off… if you try and leave here at 6:00PM SHARP, it will lock you inside and you cannot get out without 20 tries of an emergency code that you have to call and go thru menus to even get to. Worst storage facility ever. I can’t wait to be done with this place. DO NOT RECOMMEND.
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April 2023 by Jeremy S.
I have had a unit here for 2 years and when I first started there it was $36 a month for a 5x10 and everything was great. Over 2 years though it's gone from $36 to $100 and stuff has been broken for over 6 months and not fixed. They have no problem raising the price but can't use any of the money to fix anything! The pin pad for my building was broken on one side so they just leave the building unlocked on the other side and I have to drive around to the other side and carry my stuff clear across the building! On top of this the manager is rude and doesn't care about complaints. There is a poster in the front office that says they care about comments and suggestions but the manager does nothing and the district manager won't even call anybody back! I would not recommend this place to anyone spend your money somewhere else!!
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April 2023 by Bernadette Kennedy
My family and I have used this storage for years. It is consistently clean and we'll kept up. James in the office is Amazing, knowledgeable, patient, prompt and helpful. Can't beat this place!
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March 2023 by Miss Ross
The 24 hour access is tied to the account being automatically debiting your account that’s the only reason why I dropped a star the ladies in this facility are so helpful I broke a key in my lock they helped me break it off so embarrassing lol
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October 2022 by Michele Donna 2
The best and friendliest service! James is a gem, informative, professional, and an excellent representative for the StorQuest family. Must clone. This is my second time renting space from this location - and with James. I already recommended this location (with James) to my sister in Tracy, CA who will need storage. BEST BEST BEST
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October 2022 by Leinaala Lew
Cleanliness of the facility. Online Customer Service support was easy to work with and very friendly. On site Customer Service support was attentive.
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April 2022 by yong miller
The rental process was very clear and James was great at explaining all the detail to us. I would recommend using them for anyone that needs that extra storage space.
