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November 2023 by hm hm
Great staff, professional, and efficient. I love the fact that they get issues fixed quickly and on first attempt. Cars are returned clean and staff are friendly and honest. There is an older gentleman by the name of Jerry that was working there and was just extremely pleasant to talk to and made me feel good about doing business with Tracy ford.
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October 2023 by Cheryl Garcia
The buying process was horrible just terrible. They never gave me my rebate. I’m sure the dealership franchise chose to keep my Ford rebate to themselves claiming they didn’t know how the program worked then saying there’s nothing they can do. All the while other dealerships were providing the rebate to their customers. I would never buy from Tracy Ford again.Service department was responsive and punctual. Service department communicated well on my first service. It’s the sales department that is fraud.
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October 2023 by David Hill
I picked up my new Maverick from Tracy Ford last week and absolutely love it. If you’re looking for a new or used car, Tracy Ford is the way to go. I’ve been using them for service for many years and when I wanted to get a new vehicle, I was sure I could trust them. I was extremely happy with the entire buying experience. I highly recommend Tracy Ford for both service and sales.
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October 2023 by veron dcosta
Poor after sales service, called nearly 15 times and keep getting put in a loop.Charged me for oil service but didn’t replace oil. Haven’t been able to talk with anyone yet.
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September 2023 by Marcia Wright
I recently bought a 23 Ford Expedition, the first new car I have ever purchased from any dealership. The experience was simple, easy, everyone was informed, gone are the pressured sales people. Everyone at the dealership was helpful, open, informative and ready to answer our questions. They took care of the registration, paperwork, we came back two days later after visiting other dealerships & brands. We choose Tracy Ford, we worked with Sal and his team. The dealership team has also followed up with us a few times to ensure we are pleased. I love my new Mom Expedition that will take us to surf and ski, and road trips to Michigan in the summer.
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September 2023 by Denise Silverman
I brought my Expedition for an oil change and because of the check engine light.My service advisor, Brittany, was great. She was quick and friendly.She kept me apprised of everything, the cost of the service, and let me know as soon as it was done.
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September 2023 by armando rios
Essan Finance director ??????My overall experience for first time buyer has been amazing! He has helped me out a lot especially on lowering my monthly payment and my interest rate. He’s the best! He will do whatever he can to get you the best! I suggest this dealership my experience 10/10 Tracy Ford is the way to go ‼️
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August 2023 by Rodolfo Cerritos
My Ford Raptor need it a new transmission, Tracy Ford made it possible, they were awesome, great experience from the staff, the insurance, the whole team trying to get my truck back to me, I’m very pleased and happy with the work I can feel the difference in my truck when it drives. Tracy Ford gets 5 stars.
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August 2023 by William Torres
Great place to get your car service and maintenance at, went to take my mustang in to get it checked out and they ran a list of repairs and replaced for me, helped me figure out what I needed and should do for my car, it will cost you a bit depending what you are doing repair and installment wise, but you get what you pay for with the quality and passionate work on your car. Nothing much else to say, other than this place is very professional and they are really helpful at the price they offer. Especially Ricky at the counter, great guy, very knowledgeable and understanding and helpful. Ask for Ricky when you are having your car serviced.
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August 2023 by Marcia A. Garcia
Massive appreciation for Essan Sahel, the Finance Director of Tracy Ford Dealership, for all of the time and effort he put in to getting us the PERFECT package. He truly went above and beyond getting us into the vehicle we wanted for our family and not only assured he’d find the right financing option but delivered. He was kind, transparent, professional and extremely accommodating. He worked later hours, communicated regularly, promptly and efficiently. He delivered excellent customer service with a genuine compassionate approach.Our experience:My husband had been relentlessly searching for the right family vehicle that would comfortably accommodate a growing family with plans of adventuring. We just welcomed a new baby and were in search of a large SUV. After weeks of online and in person dealership shopping, he finally found the vehicle he envisioned at Tracy Ford dealership. He called and was greeted with enthusiasm and quickly scheduled a visit. Because we live 2 hours away he wanted to make sure it was still available. His experience with other dealers had recently been that they didn’t answer phones and if they did, he was informed that the vehicle of interest was either conveniently in contract stages, but others vehicles were available, or websites had not been updated to reflect current inventory, etc. He showed up the next day as scheduled, prepared to make a deal if the vehicle met our needs and to our delight it’s much nicer and spacious in person than the advertised images. He pulled the trigger. They even had two gentlemen drive the truck to our home, 2 hours away! Because I couldn’t get out there to drive one of the cars home with a premature newborn. The next day we drove back out as a family, in our beautiful new SUV and I signed all of the documents as only my signature was missing.I’ve never heard of dealerships being generous in any of these manners. We are truly happy with our purchase and grateful that they made it such an easy and pleasant experience for us.
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August 2023 by lester cummings
Tracy Ford was a pleasure to work with despite not actually fixing my vehicle. They did everything appopriately as far as I was concerned.They had openings to diagnose my car with in 72 hours of my call. They kept me informed along the way. My service advisor, Debby was fantastic in explaining everything that needed to be fixed. We just couldn't agree on the price of repairs and I ended up not having my car fixed. For me it just wasn't worth it.I would definitely take my other Ford to Tracy Ford.
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July 2023 by B F
Taking the F250 in for oil change and tire rotation. Made an appointment yesterday for this afternoon. Had a coupon from the dealer saved me $90. Appreciate the guys at the service desk getting me in on time. I'll update with how it goes after I pick it up.
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July 2023 by Bruce Campbell
I go to Tracy Ford for several good reasons. My house is definitely not one of them. I live 30 miles away and could go to Modesto Ford quite easily. I left Modesto Ford for a good reason or should I say several.Tracy Ford always treats me courteously when I phone to make an appointment and when I show up with my truck. The service manager is clearly understood and friendly, and tries to be as prompt as possible returning my vehicle serviced completely. There is a waiting room for those with children one with the television and one that is a quiet room to wait in the larger of the three waiting rooms does have a place to plug in Judy charge your phone or Bob Campbell or your own cords. Ask if you cannot find the outlet. I do not have the cords needed for my iPad but the desk help very happily offered to go get them out of my truck for me. Fresh ground, coffee or hot chocolate is available to the customers as well as a vending machine.I have always been happy to go to Tracy Ford and leave. They’re happy as well. I’m very glad that I chose to purchase a service package when I bought my truck. Thanks, Tracy Ford.
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June 2023 by Kiran KV
Very professional !!!I recently moved to the central valley and this is my first time experiencing Tracy Ford. I was a little bit confused when I scheduled service with Tracy Ford, but everything went well. They did a good job and also they recommended some of the areas that I need to consider in future appointments. Also, they offer the free pick up options as I need a follow up appointment after my service. All employees are from the front desk to the technicians, all of them are professional and very friendly, and you can ask any questions regarding your service and they will patiently explain it all with you. I highly recommend Tracy Ford.
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June 2023 by Maria Nunez
Essan the finance director, helped me and my family to get the truck that we truly wanted. It has been hard in other dealerships to get the help because I didn’t have any “big loan” history on my credit. We are so glad we came to Tracy ford and got his help to make happen. Happy car buyer.working with an outstanding Finance Director who not only managed my finances efficiently but also went above and beyond to help me save money. It is with great enthusiasm that I share my experience and recommend their services to anyone in search of a skilled professional dedicated to optimizing financial outcomes. Let me take you through my journey of working with this exceptional Finance Director and how they made saving money an effortless endeavor.Thank you ESSAN and Tracy ford