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November 2023 by Linda Zacharias
The service was exceptional. Everyone I spoke with was extremely friendly and very helpful. I tried to make an appointment with Mistlin Honda, my local dealer, but they could not give me an appointment in time for my vacation. When I called Tracy Honda they made an appointment for me in plenty of time. Not only did they have a date I needed, but also accomodated for my time frame as well. We scheduled a 8am appointment and when I arrived early they took me right in. In the future I will be taking my car to this dealership.
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November 2023 by walton smith
I am very happy with my vehicle purchase. With salesman Mina, we were able to get everything we needed and nothing we didn't. He answered all the questions we had concisely and we got a great deal.
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November 2023 by Nona Gomez
Great service Mr. McClendon is super nice patient chill and has great customer service. He notified me if what my vehicles numbers and letters meant and advised me on them but was not pushy like other places I've been too. He was professional and nice ?? thank you
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November 2023 by Lynn I.
I had the best car buying experience today. I was lucky and worked with Geo Rower who explained my new 2023 Honda Pilot Elite so well, I actually had no unanswered questions, and felt like it was a car I had forever. I highly recommend Geo for his knowledge and easy going demeanor, and Tracy Honda for employing him
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November 2023 by Yodi Gang
I made a purchase at the Honda of Tracy. I bought a 2024 CR-V Hybrid Sports Touring. Geo Rower was the person who assisted me. He was very friendly and knowledgeable. I also met the Manager James Herren. He was helpful and great customer service. He has a great staff there he show me all the features the car has and gave me a great deal. I was very satisfied with my purchase. I would definitely recommend my family and friends. Overall grade 10/10!
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November 2023 by benilda oliquino
Friendly, helpful staff. Been going to this place for over 15 years. Jeremy who's now a manager, always great to speak with. Mingo our staff support today, was accommodating, friendly, even gave us discount. Terry, the shuttle driver was so sweet. Great team!
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October 2023 by Iftekhar Ahmed
I recently leased a 2023 Honda Accord Ex-L Hybrid from Tracy Honda. I was assisted by Jose Guerrero who was extremely patient very eager to help us out. He went back and forth between us and the manager to work a good deal out for us. The manager, James Herren, also helped us out to get a payment that we were comfortable with. Great experience coming here!
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October 2023 by Edward Zurosky
Corey, my service advisor was great. He's very knowledgeable with an issue I was having with my tires. His advice fixed the issue immediately. The maintenance was done in a very timely manner. Much appreciated.
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October 2023 by Cynthia G.
Fast and easy check in for my sons car to be serviced. Thorough check and explanation of what the paperwork meant. I was shadowing my son since it was his first experience with his new car.
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September 2023 by Thomas Galloway
Honda dealer Tracy, CA. So they charged $190.00 to check it out. Couldn't find anything on a code. But drove it and felt the problem. Ask if I wanted to leave it and pay more for them to investigate more. I said No way. Then a sells man over heard! Asked if I wanted to trade it in. I said No thanks. I want nothing more to do with this place ever again. Problem with dealership repair shops is technicians! No more mechanic's. Just code readers.
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September 2023 by Janis Cox
While all of the staff were welcoming and helpful, we especially appreciated the ease, manner and professionalism of service manager Jeremy Stricker. It was a lengthy and costly two-day encounter but Jeremy somehow made it all acceptable. (the hot chocolate was an added plus!)
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September 2023 by Andrew Perez
My experience at Tracy Honda was amazing. Connor helped us out with getting a vehicle. We actually came down the night before to check out the car. Said that we would come back. We came back the next day and were ready to purchase. Connor gets a 10/10 for helping us out with the purchase! Also a shout out to Steve for helping us as well!
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September 2023 by Miss Blanca
I came here looking for a new Honda & this was the 3rd place my sister & I had went to. I was hoping I’d be leaving here with a new car & I most definitely did. Kevin Gomez helped us & walked us through the whole process. He was very patient with me as I’m a first time car buyer. He was super nice and very helpful. I will definitely keep recommending this location as much as possible! I’m in love with my car!!!
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September 2023 by Alex C.
I made an appointment for today to get my wife's car problem fixed. I was surprised when the customer service rep (business card on his station shows C. M. Initials) asked if I've ordered the part/s ahead of time. Otherwise, he said that my car would not be repaired today because they would have to order it, if they don't carry it. Which shop does this? He didn't even consider asking or calling his part's guy, which is a few steps away from him, to see if they carry the part/s at all. Wasn't a big deal but he made me check the parts department myself. Hopefully, its the only part they need to fix the problem. If not, I guess they'd expect that I know which other parts to order. I made the service appointment online. Since rhe drop down menus didnt really have the type of repair I needed, I described the problem under the Notes section. He said they dont really review the Notes section until the car is already in the shop. Another senseless statement. Well, car is done. Problem was fixed. As it turned out, no part had to be replaced! Lets just say that it wasn't the usual good customer service experience I had today, Honda Tracy Service Center!
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August 2023 by Esmeralda C.
Geo Rower provided us with outstanding service. We purchased our daughters first car and he was patient in going over all the safety and benefits of the vehicle, in addition, went above and beyond in personalizing the vehicle for her. Definitely ask for Geo for all your Honda of Tracy purchases.
