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January 2024 by Chellene Grace Vinco
Very accommodating! As a new immigrant here in the US, finding a decent car is quite hard. Luckily, we tried Tracy Mazda and we have been guided and supported all throughout the process. Take note, we also tried another mazda dealer beforehand and did not like how they handle their customers, hence, we tried Tracy Mazda even if it’s an hour away from our apartment. The manager and the agents are all kind and professional. Good job! Highly recommended!
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January 2024 by constantina guentensperger
Tracy Mazda never disappoints. Not only do they do excellent, thorough work, the customer service is absolutely stellar. For years now, I've thought of going somewhere "closer" instead of driving 35 minutes to get my oil changed, but the extra drive makes sense when the service is so wonderful. In fact, I met a woman while waiting for my car to be completed who drove all the way from Arizona to purchase a used vehicle there at Tracy Mazda. She said she had done her research and Tracy Mazda had the best prices on used vehicles. Sounds like I'll be sticking with Tracy Mazda. By the way, my 2016 Mazda 3 is getting 45mpg!They're definitely doing something right!
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January 2024 by Roberto Martinez
I want to thank Ernie and Josh for everything they did today for making my car buying experience fun and comfortable. As a first time buying it can be a little intimidating but they made me feel right at home. I will definitely recommend anyone to come in and shop with them. Thank you guys and everyone at Tracy Mazda
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January 2024 by YOUNG BLACK AND FLY HARLEY RIDER
It’s always a top tier experience every time I go to get my vehicle serviced. I bought a 2015 Mazda 3 back in 2016 and been stuck with Tracy Mazda ever since. I drive from Modesto ca to get my vehicle serviced because I know it’s going to get done right! I always recommend this place and definitely will be buying another Mazda soon. I have 130k on my mine and use it solely as a commuter car, and it hasn’t let me done once so as long as the wheels keep turning I’ll keep the gas burning in it lol!
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January 2024 by Dorothy
I purchased a 2024 Mazda CX 5 from Tracy Mazda. Anna and the staff at Tracy Mazda were friendly, knowledgeable and courteous. There were no aggressive or overbearing sale tactics and the pricing was fair. After the purchase Anna took great care to thoroughly explain features on the vehicle. I would definitely recommend this dealership.
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November 2023 by Steelers M.
This car lot isn't like the other lots I've been to.. There General Sales Manager Trenton is very kind and professional and introduced himself the second I walked in the front door. He was very active in the whole process. He got me the price and payment I could afford and gave me options that made me very comfortable . The sales staff is very educated in the product and not to pushy . Which is another good thing .. I didn't feel pressured at all.. After all that I was introduced to Josh in finance .. what a softy.. his knowledge of all the other product i needed to protect my purchase , like warranty maintenance and gap.. he designed a package that was taylored around my driving needs .. It really makes Sense how the whole staff is professional and caring , kinda like a family setting . Because that's how upper management acts .. if you need a car and you want to be treated in the right way. Go see the staff at Tracy Mazda .. ask for Trenton Lukens the GSM and he will take care of you .. doesn't matter the scenario.. good credit bad credit , you owe to much on your trade , whatever it is they can help .
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November 2023 by Zac D.
Overall - very pleasant sales experience with the staff (David and Trent) at Tracy Mazda. I found one of their Certified Pre-Owned vehicles online and was able to negotiate a reasonable price via email. There was no hesitation to provide details on the car, answer questions I had and provide inspections reports, carfax etc to help me as the buyer make an informed decision. When I showed up to the dealership - seeing the final price was already negotiated via email - simple test drive, paperwork and out the door. Finance team was quick and reasonable - offering additional options but not pushing them - additionally no surprise "dealer accessories". We did discover some damage to the vehicle during the test drive - and David/Trent were quick to acknowledge and negotiate some additional items to "make it right" for me the customer. Easy experience - happy with the purchase - felt "taken care of" by the team.
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October 2023 by Karina Estrin
Great experience. Worked with David Modic and Trent - you can tell they genuinely care about their customers with the way they interact with you and it doesn’t feel like a regular “sales tactic” how most dealerships do. Very professional and I’d happily make the hour and a half drive again!
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October 2023 by nanuanzsrt
Went in to purchase a used car and the whole experience was amazing from both David and Trent. They worked with us and made sure we were taken care of through the whole process. We talked to Trent and it was great building a relationship outside of just buying the car with the team. No pressure and felt like family. Will definitely be going back and recommend to all my family and friends!
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October 2023 by Bryan Costa
Service to my car has always been good here. Took my 2015 mazda hatchback for a transmission gasket reseal. I Just wish that the service representative (Javier) didnt try to upsell me on parts I know I didn't need. Which was a new transmission pan. Customers, don't bend over to their selling tactics. Just get what you intend to get your car serviced for. NOTHING ELSE.
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October 2023 by Nanuanzsrt ..
Went in to purchase a used car and the whole experience was amazing from both David and Trent. They worked with us and made sure we were taken care of through the whole process. We talked to Trent and it was great building a relationship outside of just buying the car with the team. No pressure and felt like family. Will definitely be going back and recommend to all my family and friends!
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October 2023 by Elease T.
First service since purchased 830 am appointment for Oil change and inspection of other things. Vehicle went back at 9 and I will wait here until it is completed. Vending and coffee machine available Coffee is freeThey even have a children's area for them to play and not bother you As you wait, a video inspection of your car is sent to you and it's so thoroughLoved that. Well everything is goodCar is doneOut at 10
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September 2023 by Enrike Franco
Man. When I tell you I felt like family, I really did. Javier was my service advisor, and let me tell you, he is the real deal. My Mazda 6 (2018) needed service right away. I called the dealer where I bought it, and they wouldn’t be able to get to it until the day after. I called Tracy Mazda and from the moment Javier answered the phone, I knew I was in good hands. He told to bring my vehicle in at that moment and that he already had a loaner ready for me. The warranty process was a breeze. I was in and out of there in less than 30 minutes. The best part was that he put me in the new 2024 CX-90 hybrid! That thing was fun to drive while I had it! My car was done the next day, but unfortunately I had to work the rest of the week. He even offered to meet me at my bus stop to swap the cars. Take my word for it- if you ever need service at Tracy Mazda, ask for Javier. They’ll know who you’re talking about. God bless!
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September 2023 by Kristie Dunbar
Tracy mazda has always been a great dealership to work with. They are very knowledgeable, customer service oriented, and go above and beyond. A big thanks to their great staff.
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September 2023 by Debbie Sanchez Amador
The drive an hour away is worth it. Everyone is so kind, especially Shannon! Tried closer location and we will continue to drive the hour. Thank you Tracy Mazda!
