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July 2023 by Curt Zaccagnini
Gave some GOOD advice
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October 2022 by Rodney S.
First and foremost, Mike is a solid dude. He works alone most of the time so it may take a while but worth the wait. Took care of my 78-z/28 cat converter and mufflers. Gave me a price and stood by it. Very respectful and does good work. Only take away is answering the ph. OMG takes an act of GOD to get them to answer the ph. GUY's please hire a young cute lady to answer your phones WTF. LOL. Definitely would recommend.
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August 2022 by Lu Abed
Very good work... very friendly staff. The guy was very OCD about making my exhaust come out right. Will definitely come back if I need more work done. Also very reasonable pricing too. ?Service: Auto exhaust system replacement
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August 2022 by Sherri Zepernick
I was referred to Tracy Muffler/Michael by a friend. The negative reviews almost scared me off until I saw he was the new owner with some good reviews and decided to go with him. We are SO GLAD WE DID! Our RV catalytic converter was cut out and stolen 1 week before a planned trip in it. Called Michael Monday morning, told him our situation and he was on it, got the parts in next day and it was done on Wednesday! He was so prompt, responsive, kind (& dealt with our insurance) the whole way through. I took a handful of his cards and will share our excellent experience with everyone we know. Wishing him the best and we’ll be back for any future needs.Thanks again Michael!! You’re the best!Service: Auto exhaust system repair
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August 2022 by Chev Chellios
Attempted to use their business. The hours on their website says open until 6 but the business phone doesn't have a voicemail and nobody answered my call. Sent an email to schedule an appointment but nobody has gotten back to me.
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May 2022 by Alyssa Martinez
New owner and he’s great! Came in last minute for some exhaust work and he got me in no problem and made my ride 10/10 !Service: Exhaust
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May 2022 by Swaveyz D.
*New Owner Alert* I took my Audi Q3 to make it louder and Mike took care of me. I was unsure if I should go but decided to see if things changed. Mike the new owner was helpful, thorough, and responsive. I will definitely be back if I need anything else done and will spread the word on the NEW Tracy muffler! Thanks again Mike!
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April 2022 by Dan McDonald
This dump botched my original transmission replacement after taking a month to do the actual work. They were closed for covid and got shipped the wrong transmission. All of that seemed plausible until we brought it back 5 weeks ago. They haven't been open or taken my calls in over 2 weeks. I'm currently there as I write this and nobody is here. Never been through anything like this. Worst experience I've ever gone through as a consumer
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March 2022 by Alan K.
Buyer beware. Check their work after you get home. Do not rely on them for follow up service as they may send you to Stockton with an excuse that they do not have the expertise in the Tracy store.
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March 2022 by Melissa Dyer
I needed a new catalytic converter for my car. They replaced mine and left my wires hanging underneath my car so not even two months later I drove up to Reno from Tracy and my car got stuck on donner pass in the middle of the night while it was snowing. I could have died. My car literally went out while I'm on the freeway and it's because they didn't clip my wires back up.After speaking with the owner, he did not care or try to correct the situation in anyway. After giving them $2000, the wouldn't reimburse me for the damages of $385 that should've been so much more.
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February 2022 by Jasper T.
This shop is all over the place, the quote that they gave you over the phone is out out the window the moment you walk inside of the shop. no customer skills at any level. so no i will not recommend this shop to no one! if you don't believe this review then try them but don't tell me i didn't warn you.
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February 2022 by Melissa D.
I needed a new catalytic converter for my car. They replaced mine and left my wires hanging underneath my car so not even two months later I drove up to Reno from Tracy and my car got stuck on donner pass in the middle of the night while it was snowing. I could have died. My car literally went out while I'm on the freeway and it's because they didn't clip my wires back up. I talked to the owner and showed him the mistake they made and they didn't care at all and didn't reimburse me or anything. After $2000 I paid them, they wouldn't reimburse me $385 for this whole mess afterward that could have been so much more.
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February 2022 by Kirby L.
I had an appointment to bring my car (m235) for a simple muffler delete. I brought my car in at 9:30am on a Tuesday for a 3.5 hour job. After 5.5 hours(2pm) of no call/update. I call them. They said it should be done by 4pm. 4:30 rolls around, I call again.... They said they might have to keep it until tomorrow, they only have two people working, only one side is done. Totally unacceptable I told them. You had my 3.5hour job car for 7 hours now. And you said you had other cars today as well, and might didn't get started until a little while ago. Not my problem, there's now f****** way an axel back muffler delete takes OVER 7 hours even with them welding a Y pipe. Woulda cost me less to buy a vrsf muffler delete and do this in my driveway At this point. As I'm writing this (7.5 hour mark) they called and said they won't be done and they don't know why I was scheduled for this day/time. And offered to get me an Uber home(Modesto) I told them I want my price reduced. How did they think a 48$ Uber is retribution for missing their mark over 4 hours and wasting a persons entire day. So they took off 190$ off of my 486$ job. Get your s*** together. There's a reason there's more bad reviews than good for this place I guess.
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February 2022 by Brian C.
Had amp power steps installed on my Ram2500. Nick at the front was very helpful and the installer Brandon was careful with my car. Turned out great, just too a little longer than expected. Will be back for leaving kit.
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January 2022 by Jose Lomeli
Tracy Mufler and auto is the worst auto shop in the area. There is no professionalism. They installed the wrong parts on my front wheel suspension and instead of fixing the problem they lied to me, said they made adjustments. Now my front wheel is in danger of breaking off. My truck has been down for a month, for a job that can be done in one day. DO NOT bring your vehicle to Tracy Muffler and Auto.Service: Tires
