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November 2023 by Chris H.
My son Tyler and I went to look at Toyotas. We we're greeted by Ben Nguyen . He was such a great person to work with purchasing my sons truck. Ben took us out for the year ride and we made our decision pretty quick. We then had the pleasure of working with Samantha from finance. Ben and Samantha are quite a good team! I highly recommend Ben and Samantha and Tracy Toyota!
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November 2023 by Walter S.
Took my vehicle in for service, did a major service but get a message showing me multiple items need to be addressed. Keep in mind you pay a fee which does these inspections. I pick a few items to address and do the major repair. When I get home my vehicle is leaking oil. I'm furious as my vehicle wasn't noticeably dripping oil, but now is. I take my car back and nothing is done to fix it, in fact they bring me back to show me where the leak is, clearly there was a spot the car had been leaking slowly, timing cover but I was not told how bad it was. Had I know I clearly would if addressed it, so I'm furious and ask to get a quote, at this point the service representative gives me the f@&$ you quote of over $3,500 to repair a timing cover on a RAV4. I own 2 Toyotas, loyal to Toyota, but I will never take my vehicles back after this experience and will not buy another Toyota since I refuse to go back to Tracy Toyota for the simple fact that they caused the leak to get worse and then gives me a ridiculous quote to repair it.
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November 2023 by Villaroman Santos
No pressure maintenance service specialists. They will offer and explain any optional service outside of Toyota Care before charging you. Very commodious if you need shuttle services if you’re not going to wait at the dealership. Best when you book an appointment online and arrive ~15 mins early. Advisor Edward Damian was very helpful & great!?????
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November 2023 by VQC Queen
We've been searching far and wide for a specific 2023 Highlander Limited, Moon Dust, 12.3 Multi Media display, and second row bench seats. It finally showed up in our own backyard! As recommended by other people, Ben was our guy! He made the purchasing of this new car as pleasant an experience as can be expected. Everyone else was also friendly and professional. Ask for Ben when you go in.
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November 2023 by Vicky Mai
Dell and John were very nice and had a great service to us. We got the car we wanted with a good deal and great package offered.Highly recommend Tracy Dealer to friends and family.
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November 2023 by Gary Haxby
Out Service Advisor was Jen Miranda. She was awesome. Couldn't have asked for a more thorough, and understandable, explanation of services available and needed. The followup at the conclusion was concise, and complete. Looking forward to dealing with her again, in the future. She's a keeper.
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November 2023 by Kayla B.
No pressure maintenance service specialists. They will offer and explain any optional service outside of Toyota Care before charging you. Very commodious if you need shuttle services if you're not going to wait at the dealership. Best when you book an appointment online and arrive ~15 mins early. Advisor Edward Damian was very helpful & great!
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November 2023 by Beth Arnone
I would like to give a shout out to you about Jen! She has always been friendly, very informative, and just all around excellent person to have cover my concerns and car needs. My visit and car service was excellent from beginning to end. Thank you for such a thorough inspection and complete explanations of what my car needed to have done on it. Also the time frame of completion was accurate and Joe was a very pleasant, kind man with the shuttle service.
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November 2023 by Donnie T.
I just bought a 2023 hybrid Highlighter there. The customer service I received from Ben and Samantha, was outstanding. Had it not been for them listening to what I was looking for and attending to my needs I would have not purchased the car. I recommend anyone looking for a Toyota to go and see Ben and Samantha. Thanks again Ben and Samantha, I'm loving my new car and my commute to the bay is much more enjoyable.
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October 2023 by Nicola Jacobs Vertisystem
This service department was warm and friendly. I was helped promptly by Tatiana, who got my car checked in quickly and efficiently. I literally waited 2 minutes before the shuttle was ready to take me home. The driver Richard, was great to chat to ? I was picked up again from my home and got my car back that afternoon. Thanks to the team for a good experience!
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October 2023 by Tabitha Lewis
Great customer experience! I arrived there on time and they were very prompt with walk around inspection and setting up service. Told me that they would call me at a certain time and they were right on time. Offered me a shuttle service if I needed it. Best thing of all. My cars runs awesome! Thank god for new brakes and the great job for the service techs. Overall had a great experience.
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October 2023 by Beverly Cadiente
We appreciated the personal attention and friendliness that Dell gave us! He listened to what we had to say and worked hard today from beginning to end. Thank you Dell and John for your patience and clear explanations! Tracy Toyota was also clean inside and I was pleased with the selections of cars they had on the lot. The test drive streets were also in a good area away from traffic so that was a pleasant experience!
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October 2023 by Jamesina Quinto
This is my 2nd visit at the Toyota in Tracy both times Jasmine has helped me. Personally this is one of best dealerships I have taken my car in. The service was amazing and the level of friendliness is unmatched. I have never felt uncomfortable here and it just seems like the staff really puts an effort to provide great customer service. Jasmine was awesome and I will continue to go to this dealership for my car maintenance because she’s so great at taking care of her customers. I also want to add that even though they recommend extra services this place does not make me feel pressured to buy a service I don’t want to get and that is hard to come by nowadays.
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October 2023 by Alejandro Mejia
Ever since my favorite Service representative Alex left. My go to service reps are Edward and Tatiana , they are friendly, knowledgeable, and efficient. I always feel confident that they are looking out for the safety of me and my vehicle . Always a good experience when I have my car serviced at Tracy Toyota
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October 2023 by Ginny V.
Omid helped me in purchasing my 4Runner. He's been very helpful and patient. He is very responsive in my inquiries and texts. He gave me the best deal. Thanks OMID!!!