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December 2023 by Tristan G.
Everyone complains about waiting at a dealership all day but these guys made it the best time, I walked in knowing what I wanted and they made it happen I couldn't be happier. Huge shoutout to Jonathan, Dean and Abid you guys are the best:)
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December 2023 by Ro N.
Absolutely amazing experience! John O went above and beyond to get me in the door and purchase my new car. 5 stars is not enough to share how easy this was!
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December 2023 by Cameron B.
After trying for 10 months to resolve an issue with my ID 4 lease, I reached out to the BBB and after 14 days got this: "Regretfully we must inform you that our numerous correspondences made on your behalf to Tracy Volkswagon have gone unanswered and we have closed your complaint as No Response."The car is absolutely fantastic, I'd strongly suggest you just go to a different dealership and avoid the headache of interacting with their General Manager and finance team.
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December 2023 by Tyler S.
Absolutely horrible dealership to buy a vehicle from. Bought a car with LIFETIME POWERTRAIN WARRANTY but according to this LIFETIME POWERTRAIN WARRANTY they don't cover seals and gaskets which EVERY POWERTRAIN IS MADE UP OF GASKETS AND SEALS! Do not buy from this scamming dealership, haven't even had the car a year and the oil pan was leaking, the car just gets driven to and from the Bay Area to the valley two days a week....the job was denied because they said the warranty company doesn't replace those even though with a quick search on google of Lifetime powertrain warranties gaskets and seals are 100% covered in those warranties. Save yourself from going to this dealership, they are only there to screw your on a car and not want to take responsibility when issues arise. I'm filing formal complaints with BAR as well because they need to be audited
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November 2023 by Josh B.
Steve is awesome. Took great care of us. Best place around. Definitely will continue doing business here
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November 2023 by Shamaila A.
We worked with John Orozco to get our new electric car, he answered all our questions and patiently and helped us get comfortable with deal offered.We did check a few cars before and would say that the service was exceptional, really recommend asking fir him when you think on buying a new car.
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November 2023 by Jeremy Neisser
The service team at Tracy VW is top notch. We had been having an issue with our car where sensors would go on and off and sometimes put the car into “emergency mode”. The service team listened to my issues. I scheduled to drop it off and left it with them to figure it out. They were fast to figure out the problem, and communicate with us. After a couple of days, it was fixed and driving the way it should.When you are working with car dealerships you want great communication, tremendous customer service and a feeling that you are being taken care not taken advantage of. The service team at Tracy VW delivered. I highly recommend.
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November 2023 by K A
I gave it five stars mostly because of how responsive the dealership was via email. Our conversations all took place mostly via email and text and I like that, because I absolutely hate the traditional onsite car buying experience with all the annoying haggling. Because I was able to do the bulk of the initial conversations online, my experience was much better. Also, the sales person Tyler was really good and pleasant to deal with. When I got onsite he was very helpful and forthcoming. The only thing that was mildly annoying was the hard sell for an extended warranty when it came time to finalize the sale. I realize that that is part of the normal process of buying a car, but it was still very annoying. Because it only lasted a short amount of time I am willing to not let that part reduce my rating.
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November 2023 by Mark Miller
The service experience at Tracy VW was great. Got an appointment quickly. Service staff were capable & explained the service options. Car was ready even earlier than the estimated time. Vehicle pickup was efficient & the results of the service were reviewed with me by a technician.
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November 2023 by Getalong G.
I was very pleased with Tyler, my Sales Consultant, as well as Mike, Tyler's Sales Manager. Tyler was well informed about the ID.4 and each trim level. Mike was very personable and helped to make negotiations smooth. Overall, my purchase transaction was enjoyable and I found a good rapport with all of the employees I encountered during my visit. I am happy Tyler was my Sales Consultant and that Tracy Volkswagen had a good selection of ID.4 models and colors to choose from.
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November 2023 by Mishael A G.
"I swear I'm not j*rking off back here:" unprofessional work behavior mostly from oily sales people, not enough seating at the service department, the salesperson quoting one price and the business advertising a free warranty then the oily sales guy will hand you off to finance to keep you after closing. They keep you after close to get you to sign papers with endless numbers and charge 4000 more than the signed quote and for guess what... the warranty. Car breaks down 4 months later. They try to hand me off to the manufacturer. This place is a scummy scammy dealer. If I could give zero stars, I would.
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October 2023 by Jordan Latini
This place is 5 stars. The sales and service tries their best and considers the customer in this case! Can you say EV?? Tracy VW set me up with a Hyundai Kona EV and made it to the service department too, all smiles there. Helpful staff, killer selection, cars are super well maintained!! They replaced the headlight and got me a charger too! Thanks Dean, Mr. “A-bid” and all y’all @Tracy VW.
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October 2023 by Jeremy Bothe
Awesome experience. Steve and the Tracy team deliver. The car is near perfect for a used vehicle.
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October 2023 by Erlinda R.
For the service department = one star I came in a couple of times for an appointment. Both times, I had to wait hours. Please tell me why.. on Aug 8th, I waited over 2 hours just for an oil change? What is the point of having an appointment? I regret purchasing the warranty to have service done here, especially since I live 30 mins away. I should have thought about that before purchasing the warranty. If the service department improves then I will update this review.
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September 2023 by Brian Neubaum
Silvano our Tech is very knowledgeable and helpful. Our service experience was very pleasant and fast. We even asked him to wash the car and he did. This was much appreciated and I love that he did it. Amazing!
