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August 2023 by Robert H.
Yesterday i brought posey in for exam of skin growth on her belly, its been there a while and recently started getting rubbed and bleeding on her blankets and getting blood on carpet, shes 12 yrs old so we were prepared to put her down if necessary, estimate to remove it was $2607.- $3259. I asked doctor is there any less expensive treatments for it, he said no. So i went home and prepared my family for posey to be put down, my daughter took it very hard, i had made an appointment in modesto at animal medical center on carpenter rd, and depending on their exam i would decide if we would put her down, anyway doctor was very nice and they did precedure for third of cost, while i waited there, it only took couple hours, im so thankful for going to modesto clinic, my family was prepared for posey to be gone, thankfully shes still with us
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August 2023 by Tristan D
I called about a possible dieing animal laying on the floor half a block down their location and they told me to google. Nice
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October 2022 by Sallcoco Zeng
Arrived at a normal appointment time, but there was a long wait. Fees are expensive, some projects are forced to participate!Won't come back！！！
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August 2022 by Cindy E.
My daughter had her two rescue kittens. They were both vaccinated. But One got leukemia. Linda was so Compassionate and understanding. Dr. Jackson was incredibly patient, respectful and caring. Answered my daughter through email to understand what Poppy was going through. Poppy died after 1.5 yrs of life. He was such a strong, sweet boy. He was so strong we thought he might beat the leukemia. But one morning we found him passed away. I called old river and they said they could cremate Poppy. We could bring him in any time. We did the private cremation, they have us a paw print, a bottle with some of Poppy's fur and now my daughter has Poppy near her wherever she goes. It's such a sad situation. With all the appointments, old River exceeded any expectations. They were all so amazing. Where Jules vet fell so far short.
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August 2022 by Mister Perfect
I hate to say it like this, but their employees (that ive dealt with) are d****
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July 2022 by Kathy Karls
Doctors Jackson and Machico have been here for me and many fur babies for decades. Educated and very caring.
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May 2022 by Clifford W.
Both of my dogs have been going here for years but this week they have gone above and beyond to help my boxer who had a foxtail up in his paw and needed a scope to find it. They were warm and helpful to make my dog comfortable as he was very apprehensive about what was going on. From beginning to end they did everything to make my little buddy feel comfortable in the situation. The front desk women are all amazing and very helpful as well as all of the staff and doctors who work there. They will always have my business. Bravo.
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January 2022 by Chrisee K.
So far so good! We came from affordable pet vet clinic and we liked it there. But unfortunately they permanently closed down so we had to find a new vet. Found this place online and husband and I are pretty happy with it. This place actually lets you come in with your pet to their appointment like you should pandemic or not. My husband hated that we couldn't come in at other vet places and see what's going on cuz he naturally doesn't trust a lot of businesses. They let me and my husband in, big big plus for us. Staff is friendly and actually acknowledges and plays with our puppy. It's not strictly all business there where they want you to fill out forms and just pay, they actually make you feel welcomed. The veterinarian's are very knowledgeable and makes sure you understand what's going on. I also like that you can text them to make appointments or if you have general questions as I prefer texting over phone calls or emails, it's just more simple for me.
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September 2021 by M K F.
The VCA Old River team has never disappointed me & my 15 yr old kitty, Princess since Jan 2018. Sylvia, Karina & Linda in the front office/reception are always kind, never rushing you even when they're super busy. It doesn't matter if you are in office or on the phone needing help. We've always been treated in a very courteous & friendly manner no matter what. Amy the nurse under Dr Jackson is excellent too, she's very caring & sweet, takes notes & does her very best to help no matter what. She's very thorough whether she helps you in person or on the phone even when you have a bunch of questions regarding care especially for my Princess who really is a Special needs kitty. Dr Jackson is excellent in his knowledge & care of pets. After he's done with the visit or has contacted you with a follow up on labs or cultures, he's right on it. He doesn't keep you hanging around waiting as you are usually anxious to hear results on the situation at hand. He texts you with excellent details & if you ask for the actual results records, he'll have the staff e-mail you the report/s right away. Superb Dr! The whole team is 5 Stars & as Princess & I have been on & off care at times due to our moving situation to & from the area, we always return & are graciously treated as we never left. The team is just the very BEST! I haven't had this kind of excellent care from a VCA hospital in Nor Cal ever! They really deserve the very best business the community can give them. We love the Tracy team. The nice ladies in the office & reception to the wonderful care & love from nurse Amy to Dr Jackson.
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June 2021 by Cindy C.
I was a long time Bay Area customer of VCA Lawrence in Santa Clara and I have to say the Bay Area location has a great staff and get Vets. I will leave this review short and simple. It seems they are all over the place on charges and when I asked they didn't like it. I will also admit I became short with my patience and did get upset. Although I can honestly say I have never had a vet do what was done to my pet. My dog Jewel had a appointment for an ultrasound to check for pregnancy and they canceled her appointment and told me not to come back. Apparently they didn't like I was upset for having to reschedule because they double booked their doctor. I unfortunately made the mistake telling them maybe they shouldn't over book. I am very disappointed that the VCA in the central valley is not at the same caliber as the Bay Area. I have been going to VCA at least 10+ years. I would suggest to check out the BBB on them not just yelp.
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June 2021 by Ivy M.
I called a number or Vets for prices and quotes about vet care and they seem to be priced reasonably that's a plus, but the minus is some services such as x-rays and other services that are not covered under the care club are by a couple hundred dollars more than other vets. If you have to leave your pet for treatment they charge for boarding even if its for an hour, other vet's in the Mountain House area doesn't. The staff also seemed annoyed that I asking for pricing. I explained I wanted to make a right decision for my pet, and I am on a budget, the lady on the phone tells me well maybe we are not the place for your pet. After being talked to like that I will continue my sure.
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March 2021 by CaliforniaMassage Diana
Im really grateful I found you! Very old school impeccable values. You took care of my sweet paralyzed rescue kitten Edward as if he was your own. You are professional yet compassionate and caring. I have no doubt my animals will be safe and cared for by you and your staff. Thank you so much!
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March 2021 by Bliss Aragon
These people were so kind and patient with me it was unbelievable. This was the day I had to put my 14 year old best friend who happens to be a Rottweiler to sleep one of the hardest days of my life. These people really care about animals and I'm sorry to say you can't say that about all veterinarians. About 10 days later I received his box of Ashes and a tiny vial with some of his hair in it and two little hearts on the top of the bottle it's beautiful. What really got to me was the card They sent and everyone there sign the card that just tore me up I must have cried for a half an hour it was beautiful. I think these people from the bottom of my heart they'll never know what they will mean to me and I will think about them throughout my life.
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February 2021 by Shaina D.
I couldn't thank them enough for helping my dog out, first off my dog gets pretty aggressive with the vet, and because of this many places have turned us down and wouldn't even try to look at my dog, I get where they're coming from but the fact that this hospital did not turn us down and actually tried to help gave me so much relief, I appreciate you guys for helping my dog out, and not turning us away. By the way he felt much better after his treatment and medications prescribed.
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February 2021 by Alejandra O.
Update: I emailed the VCA provided email addressing my concerns after their reply, it's been a week & I haven't received a response. Great service! Taking this up to corporate next if I don't receive an email back soon. Unacceptable. If I could put zero stars I would. My pet was having some problems so I took her to this vet. I was familiar with VCA when I lived in the Bay Area and they were great. When I moved to the Central Valley, I naturally went to this VCA. Worst mistake. I paid $500 for a simple test here with no help in the end. They wanted $1k for a different test. I went to a different vet after 2 months of the same problem/no help. VCA Couldn't find any problems and my cat suffered. Different vet did several tests, medicine and even threw in a nail clipping for free, for $200. Found the problem right away. VCA had misdiagnosed her. Save yourself the money and go somewhere else. Your pets and wallet will thank you.
