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February 2024 by tom s
Horrible service & they don't seem to care. I've been a member for decades and called to ask for an insurance quote. Person who answered said "nobody is available, perhaps call back later." I called back later and they said nobody is available -- but i could leave a message. I left a message and a week later nobody has returned my call. I gave up and will try other companies. (I only gave 'em one star because zero is not an option.)
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February 2024 by Nor Cal Drones (Average Hobbyist)
Pretty standard stuff here. If you’re looking for fire insurance keep shopping.
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December 2023 by Ronald Roth
Changed license plates and avoided DMV hassle and wait times. Very helpful staff and very easy and efficient
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January 2023 by joonipar mc xeno
Spent several hours on the phone with call center folks from the Philippines who asked for a pre-payment of $1800 and my driver's license before letting me speak with a driver.The worst.
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January 2023 by Lena M.
Had to call several places to request a pull out of an ice driveway. Nowhere was willing to get to us but Quentin out of the Truckee office drove to us and got us out. Not only was he nice he immediately made us feel that he could get the job done. Thank you Quentin and AAA! (Our service number was 30590)
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November 2022 by Sam Dolan (Spamhammer13)
If you want to be left on the road to die use AAA roadside assistance.
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October 2022 by Rose Rose
Great staff.Very helpful with DMV business.
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October 2022 by Chris H.
I've always had good experiences here but Nikki was extremely rude for no reason. I was attempting to transfer the title for an out of state trailer, which they cannot do at this time. That is fine, but she got extremely rude when I mentioned that they had done it previously with the last trailer ai purchased. Insisting I was wrong and that never happened. Well, I was there when it did and when I purchased the trailer in Carson City. I get that everyone is understaffed and over worked, but I am too, and I don't need someone else's bad day seeping into my day.
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September 2022 by Kristin Sprang
Employee I spoke with was very helpful (I can't recall his name). My issue was resolved quickly.
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September 2022 by Kathy Coulter
They were very helpful and friendly.
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February 2022 by tadhammett1994
After fighting for a tow for 1.5 weeks with aaaErnesto made it happen with my truck and asked dispatch when the trailer will be towed and a very nice guy. I hope if anyone one wants a great professional driver they ask for him. Thanks buddy and stay blessed ? keep up the excellent work and thanks for helping my family we are forever grateful!!!!
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February 2022 by Carmen Martinez
Juan is such a great agente, will definitely help you with whatever you need.
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January 2022 by Daenel Wells
Lock keys in car took aaa four hours to get to me
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December 2021 by Colin Brann
Always enjoy going to this branch - staff is super professional and friendly. Only use the DMV service because there is never a line to get in and the staff is knowledgable and personable!
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November 2021 by Hairgoddess
So helpful and Easy to get help with DMV issues. Staff has excellent Customer Service and even smile! (you can tell even with a mask on) I appreciated the Covid-19 consciousness.
