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January 2024 by Mike villanova
Great storefront great chimney cleaning services, very knowledgeable and will to help.
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January 2024 by Bryan
⭐️⭐️⭐️⭐️⭐️⭐️Great serviceGreat communicationOn timeTried to help me fix and troubleshoot on the phoneCleaned up after finishing the jobFireplace looks new
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October 2023 by Laura H.
Craig at Alpine Stove & Chimney Services is terrific to work with and we are very pleased with the new fireplace we recently had installed. We wanted to work with a local Truckee company and Craig took the time to explain the various options and helped us select the one that best suited our needs. The new fireplace looks terrific and works beautifully.
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September 2023 by Warren Weis
I had a very puzzling and disappointing experience with Alpine Stove this year.For many years before this one, I used them for my chimney needs and was very happy with their work and response time.This year, however, when I really needed them, they left me holding the bag.I had an appointment with Craig Morris.I drove up from the valley, away from my family, took a day off from work to meet him.I told him, I needed something, anything on the top of my chimney to keep the snow out, as the top had been blown off in the previous winter, and the summer was just about over.One hour before Mr. Morris was to appear, he cancelled the appointment and told me he had no interest in helping me.There was no explanation, and to this date, there still has been none.This was worse than a disappointment, as it wasted two weeks of precious time, I could have spent looking for someone else.I also, frankly, consider it quite rude and inconsiderate.It seems to me, that if you have no desire to do a job, the very least you can do, is provide ample warning so that your customer does not waste time and is not inconvenienced.I am left with a mystery, as Mr. Morris has still not provided me with an explanation of his sudden change of behavior, despite my requests for one.Perhaps your experience will be better than mine.I just know I will never be using this company again.
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August 2023 by A. D. M
Steven & Ismael resolved a challenging issue on a fireplace flue for a condo I manage. I was SO impressed with the job they did. They were there when they said they would be there, assessed the issue and were able to come up with a solution on the spot. It was a world apart from the typical Tahoe run-around so many vendors do these days… having to go back to the shop for a part, additional site visits, spanning days of wondering when it will be done and how much it will cost. They ended up charging less than what they had originally quoted too. Soo nice to have an issue resolved so smoothly. Highly recommend!!
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July 2023 by JC Haigh
Terrible response time...They failed in their promise to get back to me with an estimate within a day or two of a repair to seal the roof where the gas chimney and splitter came off. One month later, after physically going to the store and asking for the estimate from Craig who said "OK, today or tomorrow" I got a response after 6 days. They said they would not bid on the repair. Would have been nice over a month ago. I would give them a ZERO star review if I could.
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February 2023 by Tank Bekker
Steven and David showed up as scheduled. Great crew! Reasonable priced. Know their stuff.
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December 2022 by tamachibita kikiorion
He came on time, work was efficient and clean. He explained me well about my wood stove and gave me good tips on starting fire.I recommend to anyone needs service and I will definitely use them again for any future needs. Thank you!
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December 2022 by James R.
Perhaps the best business I've worked with here in Truckee. Almost 2 years ago I closed on what is likely as close to my "dream house" as could find, after a 2 year search to get off of upper Skislope (40+ feet of snow just in February 2019; seriously overwhelming). The previous owner had converted the 2 fireplaces to gas log sets and I wanted to go back to wood in one of them. Alpine had done the gas sets and my (also spectacular) agents Christy Curtis and Jane Sheppard suggested them. I met Craig, the owner, and was very impressed with his knowledge and very thorough professionalism. I wanted to retain the wonderful hand-wrought doors/screens and Craig designed a system to install the stove insert and keep the doors. I built and ran a service business for 37 years and my own perspective was through knowledge and communication, and performance, one earned trust of clients and their confidence that they'd receive the highest quality of service. Craig absolutely excells at this.The 2 man crew that spent the good part of a day removing the gas set and installing my stove worked as though they were the owners themselves. The care they exhibited in every aspect of the job, protecting my home and the meticulous install, was as good as it gets. Craig hires and trains exemplary professionals.This week my system ceased drawing and smoke backed up into the house, setting off the alarms in impossible locations for me to disable them (I have a pretty wrecked spine from playing hard for too long and my balance is so gone that I cannot be on a ladder). I opened enough doors and windows to evacuate the smoke and then called Alpine. Dan answered the phone and after discussing the issue (we both agreed that the spark arrestor screen at the top of the chimney was likely clogged) Dan told me that, unfortunately, they were booked solid a month out. Wow the luck! (I wasn't expecting that they were just sitting there waiting for me to call and have work for them, but a month was rather disappointing). Dan told me he'd find a place to shoehorn me in and also put me on the stand-by list. Fair enough. An hour or so later Dan called and told me he thought of a temporary fix that would allow me to burn, and then they'd return after winter and engineer a proper permanent solution. He asked if I would be home the rest of the day. Jeeze, you're gonna be here today?! Sure enough, a bit later the crew arrived and did a quick temporary fix. Again, the guys who came to my home were super polite and knew well what they were doing.A bit later Dan called me and told me no charge for the visit. Wow!So, this morning I am watching the snow fall and enjoying the cozy fire. Alpine Stove really gets it done!
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November 2022 by Christina T.
I can't say enough good things about Alpine. Reasonable prices and great knowledge. We have had a few problems with our wood stove but the people at Alpine, Craig in particular, have answered our questions every time. When it came time to replace the stove, we went with Alpine and are very happy with the service we have received. Definitely recommend!
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June 2022 by Jack Kashtan ( )
We've had our chimney cleaned the last few years by Alpine Stove. The crew is always on time, very professional, very friendly and courteous, and leave our stove and the area around it spotless. They did another great job today.Updated a year later--we had our hearth rebuilt and had Alpine Stove remove the wood stove and then replace the flue and put back the stove. They did a great job, once again. Thanks Dave and Ismael.
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May 2022 by Jack K.
Alpine Stove has done our chimney sweep every year. They have corrected several problems with the stove installation done by another company. This year we had the hearth rebuilt and Alpine Stove removed the wood stove and then rebuilt the flue and replaced the stove after the rock work was done. As always they did a great job for a fair price and left our house clean. Thanks Dave and Ismael.
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November 2021 by Fernando A.
Very professional and great work. Highly recommend. They did a very detailed and thorough job. Left house clean and everything in place.
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April 2021 by Charlotte K.
Alpine Stove and Chimney really came through for us. When my husband made the appointment, the person he spoke to listened to our concerns and issues and assured him that they could take care of our problems. It was obvious that the company rep knew what he was talking about which was totally different than the other companies my husband contacted. David and Ismael were the technicians who came to the house. Not only were they friendly and personable but they were very professional and it was obvious that they knew what they were doing. They took care of our problem, advised us on issues that should be taken care of to avoid additional problems, cleaned our wood burning stove, checked to make sure the stove had no issues and cleaned up like they had never been here. We highly recommend Alpine Stove and Chimney. Thanks for taking care of us!
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February 2021 by Bryon W.
These guys are fantastic! I called them to repair the seal on the door of my wood stove. I also had a loose metal plate on my lower damper arm. They fixed everything brilliantly, and swept my chimney ( a tremendous suggestion they made ). In addition to the needed repairs they also cleaned my stove up and made it look brand new. They completely exceeded my expectations. I would highly recommend them.
