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September 2023 by Casey Horner
They're open one day a week. What a joke
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September 2023 by PericoLoco8
The Truckee, CA branch is only open on Thursday and Kings Beach is only open on Tuesday. The Tahoe City branch closes at 4:00 pm. I work until 4:30 and can’t even CASH MY CHECK on Friday. Aren’t you paying your people enough?
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August 2023 by R.
Bank? No.Abandoned building? Yes.
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December 2022 by Katherine Breen
Bank of the West is, hands down, the most unreliable business in terms of hours of operations that I've ever encountered. Excuses after excuses why the hours change.. 10a to 4p with a random lunch hour.. and this is if you're lucky enough to find one of the three North Lake Tahoe branches open!
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September 2022 by Jesse Little
This branch is never open and will probably never open. Pull your money out people.
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August 2022 by Peter M.
Worst bank in the world. Closure after closure, constant changing and irregular hours.
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July 2022 by Ted W.
customer service is bad. Not bad, but BAD. phone calls not returned, website doesn't work very well.... This branch is closed most of the time. I would not recommend this financial service.
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November 2021 by Lisbeth S.
4 customers in line, the only teller was helping a safety deposit box customer in the back. The assistant manager, Shaylin, sat at her computer, refusing to help any customers. This is certainly not the way bank of the West used to work. They used to care about customer service, assistant managers or bankers always helped out the customers. They didn't ignore them like she did today. Very very disappointed. Shaylin, shame on you.
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June 2021 by Eric Lee O'Brien
Terrible experience. Had to come back three separate times to get a joint account set up because one of us is a Canadian citizen. Then spent four on hold over three separate calls trying to get internet banking set up. Another hour because there was an issue with the Canadian address. Lots of finger pointing between the different people we talked to which mostly pointed back to the Truckee branch. Then had the account closed on us because there was a missing form. No calls, no emails, no letters to get the form signed. Just closed. I understand mistakes happen, but I wasted 10-12 hours on this. 0/5 would not recommend.
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October 2020 by Anja Gemini
Very friendly place, kind towards my nephew and I when there was a mishap.?
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April 2020 by Rachel E.
This bank branch is friendly, professional, and helpful. I have been with Bank of the West for over 20 years and have had a positive experience overall.
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February 2020 by Vicki S.
This is absolutely the most unprofessional and inept bank ever. I have been a lifelong Bank of America customer and have never had an issue. However, when my 12 year old son wanted to open a savings account we went there because we thought a small bank would take care of him better. Not the case they were the worst. He took 200 of his hard earned dollars and put it in a savings account. I had a $50.00 DMV levy from a former car I owed and because his account was set up wrong they took it from my 12 year old. That is not the worst part, they charged him$150 to pay the $50 fine. Manager Jesse and Patrick swore they would help me fix. I explained it was a mistake and I no longer owed the car. They assured us that when I got paperwork from dmv they could reverse fees. I was refunded $50 from dmv but when I went in with paperwork they delayed. I called Jesse and Patrick 3 times before getting their response. which was it had been too long and there was nothing they could do. Worst bank EVER, stole from a 12 year old. What ever you do, dont trust these shady unprofessional people. They do not know what they are doing.
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March 2019 by Rochelle Ferran
While the tellers at the Truckee Bank of the West are friendly, I have found the information about my account obtained from managers and assistant managers to be contradictory. I had a minimum balance needed to have a free checking account. I was told all my accounts added up to this balance. However, a continual "computer glitch" meant that I had to go in monthly and remind them of this. After numerous account fees that I did not feel I was liable for, I changed banks.
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April 2017 by Kelsey D.
I have been banking with Bank of the west for 10 years and the truckee branch is the best! Even though my interaction with Patrick Malone was to close an account he was incredibly helpful! He helped me from start to finish to work through some fee's that surprised me. His customer service was wonderful. Thank you Patrick!!!!!!
