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January 2024 by T L
Don't buy from this company! I would recommend that you find another company that stands behind the products that they sell! The salesman recommended Summit brand hickory hardwood for use over radiant heating. When the product arrived at the house, my installer (Bassett was too busy to install) pointed out that the manufacturer instructions said not to use the product over radiant heating. I called Bassett and they said that it was fine if done correctly. I had them come out to the house, meet with my installer and give them instructions/products to use. Within a year, we had cupping/warping of the flooring. Bassett has blamed the installer, said that it was because of the slab and even that they suspected that the waterproofing was not "glassy" when put on (they weren't there). It has now been another year of back and forth with Bassett and now their insurance company. Bottom line, fine a different company to buy your flooring from - these guys refuse to stand behind the products they sell or take accountability for recommending a product against manufacturer recommendations!
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March 2023 by T L.
Don't buy from this company! I would recommend that you find another company that stands behind the products that they sell! The salesman recommended Summit brand hickory hardwood for use over radiant heating. When the product arrived at the house, my installer (Bassett was too busy to install) pointed out that the manufacturer instructions said not to use the product over radiant heating. I called Bassett and they said that it was fine if done correctly. I had them come out to the house, meet with my installer and give them instructions/products to use. Within a year, we had cupping/warping of the flooring. Bassett has blamed the installer, said that it was because of the slab and even that they suspected that the waterproofing was not "glassy" when put on (they weren't there). It has now been another year of back and forth with Bassett and now their insurance company. Bottom line, fine a different company to buy your flooring from - these guys refuse to stand behind the products they sell or take accountability for recommending a product against manufacturer recommendations!
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July 2022 by Patrick Deiro
Bunch of cool dudes working there.
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September 2021 by lighter g.
We redid the carpet in our house from top to bottom, and Bassett Flooring was wonderful! Amazing selection, helpful tips, and super responsive and communicative team made the whole process smooth and easy. The house looks beautiful and everything was put back exactly in its place. We were happy with our experience and highly recommend these guys!
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December 2020 by Adrienne Anila
They did my carpet in June 2020. Carpet is great. Install guys broke a door and promised to fix it. It has been six months and no fix. The broken door is 100% forgivable, but refusing to fix it is not forgivable at all.
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December 2020 by Dean Dodson
Fabulous custom Hardwoods made in California with board up to 12' long. Also Natural Wool Rugs.
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December 2020 by Adrienne A.
We got carpet installed last summer. The showroom was great and the carpet is lovely. Sadly, the team broke a door when they were installing. This, itself is not a problem. The problem is that they keep saying they will fix it and never have. It's been over 6 months. Terrible follow up.
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April 2019 by Les Crane
We had Basset quote and install ~$7000 of high quality carpet in 3 rooms. Their pricing was competitive. The execution - measurement, quotation, installation, movement of furnishings, clean up was excellent and prompt. All our organisation was done by phone and email. They kept us up to date and co-ordinated with our property manager efficently. As said, the end result was excellent. We were very satisfied and would recommend them highly.
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April 2019 by Jon Postlethwaite
Great service and very talented craftsmen to do the installation.
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November 2018 by Brittany Fristoe
Have had multiple experiences with Store Team. Excellent service and really good results from installers.
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May 2018 by Charles Riley
Have had multiple experiences with Store Team. Excellent service and really good results from installers.
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May 2017 by Michelle K.
This is great place to do business with. The family is very kind and the gentleman who did the installation was awesome. Our home looks beautiful!! I can't wait to work with them again on my hall and Laundry area.
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July 2016 by J B.
I couldn't be more pleased with Bassett Flooring! I ordered 1200 square feet of hardwood and 200 yards of carpet for our new home in Truckee. The process was flawless. The showroom is by far the best in the area. The staff was polite and knowledgeable. They helped us pick out some options and let us take the samples home. Tyler came out to measure and helped us resolve some tricky installation obstacles. In the end, he came out three different times to assure us things would go smoothly. This eased our mind and was very much appreciated. Their installer Jake couldn't have been nicer and did a fantastic job. His experience was noticed and the praise he normally gets is well deserved. He was on-time, polite, and was able to work around our two dogs and a toddler -the floor turned out beautiful! One of the best things was the price. We were on a budget and decided to get three bids. Tyler was able to deliver a superior product at a better price than the local competitor and a place from Reno. I wasn't expecting that and it was nice to use a local supplier. I highly recommend Basset Flooring and wouldn't hesitate in using them again. Great job!"
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July 2015 by Anne T.
Only now did I realize a review I entered some time ago was filed under another listing for this same business (I entered under Abbey Carpet, same location). Just want to be sure that they have this feather in their cap, so repeating what appears under Abbey Carpet...: After going through the quotation process with three local vendors (all of whom came to measure and inspect the areas to be carpeted), Bassett impressed us with the thoroughness of their quotation and consideration of the job to be done. They did not disappoint. Bassett worked with us to find the right carpet that met our budget and high traffic application. On the scheduled day of installation, their team arrived on time and really knew their stuff. They cleared out furniture faster and more efficiently than we could have ever done and were extremely considerate of the "inconvenience" they might cause us during the multiple-day install (the entire 2-storey house). The team specifically tailored the furniture move and installation plan so we'd have finished places to sleep each night. That was a nice surprise and courtesy we hadn't expected. Without exception, everyone we encountered at Bassett was courteous, professional, efficient, and helpful. Their quotation was clear and carefully considered--quite unlike what we found elsewhere--and they were great about anwering our questions, providing recommendations, and understanding our concerns. Finally, the installation was well-planned and ended up looking great. Without reservation we'd recommend Bassett to anyone.
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October 2014 by Laurie W.
The quality and service of Bassett Flooring AKA Abbey Carpets in Truckee is unmatched. We had wood flooring installed, existing wood flooring refinished and the rest of our home carpeted. The selection of carpeting is awesome, especially if you don't want your home to look "big box store generic". The installation also excellent. And, the pricing fair and reasonable. In fact, I brought in a carpet sample from a big box store (BBS) and Bassett had the exact same carpeting. The BBS offered free installation but,surprisingly, the price per square foot with padding and installation from Bassett was identical to the BBS. I would recommend Bassett Flooring to anyone and everyone in the Truckee, North Tahoe area. You can't go wrong!!!!!
